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Windows 7: I need Some Help Please. Windows 7

07 Jan 2010   #11
Microsoft MVP


Norton is an infection that is hard to fully uninstall. You need to use the Norton removal tool to get it all or it can corrupt System Files.

Type sfc /scannow (exactly as given) in Start search box, rightclick result at top and run as Administrator. It will check system file integrity and fix any it can.

You need an AV at all times. Suggest Avast free home for leanest meanest AV. At least run the Malwarebytes given earlier. And CCleaner "Run CLeaner" and Registry tab need to be run.

Keep an eye out for a friend who has Win7 DVD you can borrow to do a clean reinstall which is the surest cure for bloatware corruption. We can help you create your own all-versions installer and with the steps to clean reinstall using the license on your laptop.

In the meanwhile, the next best thing to clean reinstall of the OS is a Repair Install

My System SpecsSystem Spec
07 Jan 2010   #12


I cant even get to the search option, I cant even get any window's to open. Im going to take it back its only been 2 days. I cant do any thing, except open task manager which still takes 5mins.. Ive reinstalled to the furthiest date it can go. Also the Norton was pre-installed on in. Why do computer company's do that...
My System SpecsSystem Spec
07 Jan 2010   #13

Windows 7 Ultimate x86-64

Fill in your hardware specs and use the guide in my sig to update your drivers when you reinstall 7 - this is why building a PC or laptop is better than buying something pre-built.
My System SpecsSystem Spec

07 Jan 2010   #14
Microsoft MVP


To answer your question, maker's enforce bloatware by refusing any longer to give a clean copy DVD of the OS because the sponsor's bloatware provides their profit margin. To get around this, tech enthusiasts find a clean copy of Win7 in their version (all versions can be unlocked in any version installer) to clean format reinstall from booted DVD, which activates from the license on board.

Since you're wanting to take it back anyway, try this instead:

Back up your files.

Restart, on first bootup screen: Choose recovery partition to recover to factory condition.

At start up, go to Programs and Features and uninstall anything you don't want, Norton first, then Ofc. trial

Now download CCleaner and Run Cleaner and then Registry cleaner. Then defrag.

Put Avast free home on.

type msconfig into start search box and uncheck all Startup programs except any MS and your AV.

Check back here if you have any further problems or questions.

As far as the problem of finding a clean-copy of Win7 ISO to burn to DVD (after unlocking all versions) you might be interested in this blog post:
My System SpecsSystem Spec
08 Jan 2010   #15

windows xp and windows 7

Norton 2009 and win 7 definately don't mix. You should update the Norton to 2010 if that is your choice of security system. And if you're going on line you must have protection.

My System SpecsSystem Spec
08 Jan 2010   #16

Windows 7 Ultimate (x64)

Well, if it's been only 2 days and you bought the laptop in a store nearby, then it might indeed be simpler to go and take it back. You can always exchange it for a brand new one and maybe a different model if you are too frustrated with this one. Ask about a Windows DVD that is sometimes supplied with computers. If not, ask for detailed instructions on how to burn such a disk from the image already placed on the hard drive. I've not heard of computers without one of these two options. By the way, which laptop is that , exactly?

Now, when you get a brand new machine, then it would be best to follow the advice given here - namely,

1. at the first boot type msconfig into the start menu search box, go to the startup tab, and uncheck all non-MS programs except for whatever AV they have installed there.

2. Go to start menu and clear the startup folder in all programs.

3. Reboot. At this point your Task manager should show about 40 processes, maybe less, but definitely not 60.

4. Now connect to the internet, manually run Windows Update. Reboot if it asks you to.

5. Now download Avast and Norton removal using the links in this thread.

6. Disconnect from the internet. Uninstall Norton, install Avast. Go to Programs and Features and uninstall anything that you think you do not need, in fact, uninstall anything that you are not sure of, leave only those programs that you know and are definitely going to use. Anything else you can install later.

7. Connect to the internet, update your Avast anti-virus signature, run the full system scan. There should be zero results on that since you have not visited any websites except for microsoft, avast and norton, but do this nevertheless to be sure.

8. install malwarebytes or possibly spybot to check on any malware, i.e. any programs that would not show in Programs and Features.

That's it - now you have a working laptop.
My System SpecsSystem Spec
09 Jan 2010   #17


when i do msconfig>start up, theres a bunch of TOSHIBA things running. Do I end all those? because other than that there isn't really any thing there.
My System SpecsSystem Spec
09 Jan 2010   #18
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Toshiba is something that comes with your your Laptop if it's something regarding the proper working of Laptop i won't turn that off.
This should help you finding the unwanted service

Windows 7 Service Configurations by Black Viper

If your trying Selective Start up then you might wanna look this article

Run Selective Startup using System Configuration

My System SpecsSystem Spec
10 Jan 2010   #19

Windows 7 Ultimate x86-64

Don't touch Windows services, only external junk that you have unticked from msconfig or autoruns.
My System SpecsSystem Spec
10 Jan 2010   #20
Microsoft MVP


Quote   Quote: Originally Posted by Frostmourne View Post
Don't touch Windows services, only external junk that you have unticked from msconfig or autoruns.

As one who lived by Black Viper's guide in XP/Vista and has used Win7 for over a year now, I can say for sure it is no longer needed.

Part of the genius of Win7 is that Services are set on Manual fast triggers.
My System SpecsSystem Spec

 I need Some Help Please. Windows 7

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