Windows 7 won't restart (The NDSPCIIO service failed)


  1. Posts : 3
    windows 7
       #1

    Windows 7 won't restart (The NDSPCIIO service failed)


    Hello,

    Newbie here and I can't figure out why windows 7 hangs when I try to restart -- always have to shut down and then turn the machine on again.

    Event viewer gives 7000 error code The NDSPCIIO service failed to start, system can't find specified file. No other errors noted.

    When I googled NDSPCIIO, there wasn't much listed.

    thanks for any help

    Susan W.
      My Computer


  2. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #2

    Nope, not much listed .... apparently it's in the Driver's 'subdirectory'.
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
       #3

    Try these easy fixes. If they do not work come back and we can disucss the more difficult ones.
    Go to device manager make sure all drivers are working properly.
    Type event viewer in search. Then view the event viewer for errors.

    Go to an administrator account type cmd, in search.


    In cmd type sfc /scannow. It will look for errors and make some changes. If there are errors run it a second or a third time.

    If that does not work.

    Take your windows 7 DVD. Place it in the drive and boot the computer from the DVD. Then choose repair install. You may have to go to BIOS (check computer manual) and change boot from Hard Drive to boot from DVD/CD.

    This should work.
      My Computer


  4. Posts : 3
    windows 7
    Thread Starter
       #4

    Thanks Rich but tried both of these and still the same problem of windows failing to restart.

    Susan
      My Computer


  5. Posts : 17,796
    Windows 10, Home Clean Install
       #5

    We will try a clean boot. Follow these instructions from MS. A clean boot will allow you to determine is some process or program that begins at boot is the cause of the problem. Have patience, I am sure that I or another member of the forum will get you going.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Did you try the repair install with the Win 7, DVD?

    Deactivate the firewall and A/V see if it works then.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    When you return, be sure to check the above post. I am adding items as they come to mind.
      My Computer


  7. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #7

    In addition to Rich's step you could try theses Reboot in Selective Start by disabling all unwanted Services. Also it worth Running a full System scan Try Malwarebytes and do a complete scan.

    Hope this helps,
    Captain
      My Computer


  8. Posts : 3
    windows 7
    Thread Starter
       #8

    more errors


    Thanks everyone

    My brother tried to help as well and uninstalled the NEC monitor driver. He contacted microsoft but they blamed it on 3rd party software. However, I now get a fatal error when I try to restart

    A fatal hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Internal Timer Error
    Processor ID: 0

    Susan
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:11.
Find Us