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Windows 7: Laptop goes to Sleep mode -after W7 upgrade

26 Jan 2010   #11
GenesisJacks

windows7
 
 

Quote   Quote: Originally Posted by Frostmourne View Post
Quote   Quote: Originally Posted by GenesisJacks View Post
When you say model of the card...what do you mean? How do I find the model of the card?

For the Norton its 360.
In Norton 360, in PC Tuneup, run the Diagnostic Report and then upload that in a .zip file.
How do I open Norton 360? it wont open. I right clicked it and tried to run as admin-still refuses?

Forgot to mention the tech uninstalled and reinstalled Norton lastnight through reote session.


My System SpecsSystem Spec
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26 Jan 2010   #12
Frostmourne

Windows 7 Ultimate x86-64
 
 

You should have an icon in your systray, bottom right, with a green tick. If it won't open, download HWInfo32 from here:

HWiNFO32 Download

close the summary and post a screenshot of the network tab opened.
My System SpecsSystem Spec
26 Jan 2010   #13
GenesisJacks

windows7
 
 

Which one do I open?
(There are 2 that say US)

(Hope I'm adding the screenshot correctly)


Attached Thumbnails
Laptop goes to Sleep mode -after W7 upgrade-image.jpg  
My System SpecsSystem Spec
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26 Jan 2010   #14
GenesisJacks

windows7
 
 

This might be better:


Attached Thumbnails
Laptop goes to Sleep mode -after W7 upgrade-image2.jpg  
My System SpecsSystem Spec
26 Jan 2010   #15
Frostmourne

Windows 7 Ultimate x86-64
 
 

Quote   Quote: Originally Posted by GenesisJacks View Post
This might be better:
Download the primary .exe.
My System SpecsSystem Spec
26 Jan 2010   #16
GenesisJacks

windows7
 
 

it come up with an error:


Attached Images
Laptop goes to Sleep mode -after W7 upgrade-image.jpg 
My System SpecsSystem Spec
29 Jan 2010   #17
Frostmourne

Windows 7 Ultimate x86-64
 
 

Quote   Quote: Originally Posted by GenesisJacks View Post
it come up with an error:
Redownload and then at the end of the install, untick the box to run the app and manually run it from the start menu.
My System SpecsSystem Spec
Reply

 Laptop goes to Sleep mode -after W7 upgrade




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