Laptop goes to Sleep mode -after W7 upgrade

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  1. Posts : 8
    windows7
       #1

    Laptop goes to Sleep mode -after W7 upgrade


    *My Laptop goes into Hybernate/sleep mode and will not wake up. I have to hold the power button till it powers down and then turn it on again. This can't be good for the computer. I have tried changing the sleep settings with no luck. I also have gone into "Edit Plan Settings" and clicked on "Restore default settings for this plan" as well as every other plan.

    I just updated my laptop to 7 from vista 2 days ago. (today is 1/26/10)

    *Also norton refuses to open up, I talked to a tech via chat message and did a remote session and it started to work last night-but this morning when I came in to turn on the laptop, and tried Norton it refuses to open again. It also has a notice saying I need to update it, when I go through the updat process it says it is up to date.


    I dont know all the specs on my computer, but if you tell me how to get the specs I will post them.

    I have a Toshiba Satellite Laptop M505-4945, it came with Vista when I purchased it then I got windows 7 in the mail as a free upgrade.

    I'm no computer Tech, but I am a fast learner.

    HELP

    Genesis
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome to the Forum, Genesis

    I found this for a start:

    Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up
      My Computer


  3. Posts : 8
    windows7
    Thread Starter
       #3

    richc46 said:
    Welcome to the Forum, Genesis

    I found this for a start:

    Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up
    Is it the same as Windows 7?
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    It should be the same. Vista and 7 are the same "under the hood". 7 has more features.
      My Computer


  5. Posts : 2,685
    Windows 7 Ultimate x86-64
       #5

    GenesisJacks said:
    richc46 said:
    Welcome to the Forum, Genesis

    I found this for a start:

    Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up
    Is it the same as Windows 7?
    Did you upgrade 7 or clean install? If you upgraded, do a fresh, clean format and start again. The upgrade option is sloppy and shouldn't exist.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Frostmourne said:
    GenesisJacks said:
    richc46 said:
    Welcome to the Forum, Genesis

    I found this for a start:

    Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up
    Is it the same as Windows 7?
    Did you upgrade 7 or clean install? If you upgraded, do a fresh, clean format and start again. The upgrade option is sloppy and shouldn't exist.
    Based upon your question I did not think of that problem, but that would be your very first option.
      My Computer


  7. Posts : 8
    windows7
    Thread Starter
       #7

    I did an upgrade.

    Only because I have a built in Gobi card that wouldn't work when I tried to do a clean install (the end of Dec)-the level 2 tech from Toshiba couldn't get it to work through a remote session.

    How can I do a clean install and get the Gobi card to work?

    Any suggestions on the Norton?
      My Computer


  8. Posts : 2,685
    Windows 7 Ultimate x86-64
       #8

    GenesisJacks said:
    I did an upgrade.

    Only because I have a built in Gobi card that wouldn't work when I tried to do a clean install (the end of Dec)-the level 2 tech from Toshiba couldn't get it to work through a remote session.

    How can I do a clean install and get the Gobi card to work?

    Any suggestions on the Norton?
    Can you list the model of the card, and which edition/version of Norton is it.
      My Computer


  9. Posts : 8
    windows7
    Thread Starter
       #9

    When you say model of the card...what do you mean? How do I find the model of the card?

    For the Norton its 360.
      My Computer


  10. Posts : 2,685
    Windows 7 Ultimate x86-64
       #10

    GenesisJacks said:
    When you say model of the card...what do you mean? How do I find the model of the card?

    For the Norton its 360.
    In Norton 360, in PC Tuneup, run the Diagnostic Report and then upload that in a .zip file.
      My Computer


 
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