start up problem


  1. Andyonline
    Posts : 85
    MS Windows 7 Home Premium 64-bit SP1
       New #1

    start up problem


    Hi, I have a problem with my daughters pc and I would appreciate some advice to sort it. It is Dell pc with vista basic OS. (I posted a thread on the vista forum but it ended without resolving)

    Basically from power up, I get the Dell splash screen where I can enter the bios if needed, and then It gives me a option to start up repair or start up normally. In either option, I get the green windows(loading?) bar moving from left to right and then it goes to a black screen.
    This sitiuation happens if i load from the HDD or from the windows insall disc. I cannot re-install windows which is my preferred route if i can back up some of the files but at present I can do neither.

    Thanks in advance for any replies.

    Kind Regards

    Andy
      My Computer
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  3. Pusspa
    Posts : 654
    Windows 7 Ultimate x64
       New #2

    maybe its switching to a resolution your monitor cant handle and thats why the screen is going black?
      My Computer
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  4. Brink
    Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       New #3

    Hello Andy,

    You might see if doing a system restore at boot using a restore point dated when the system ran fine may be able to fix it for you.

    Hope this helps,
    Shawn
      My Computer
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