Win7 Newb

richc46 said:

hvgotcodes said:

richc46 said:

Go to start, type in event viewer and then look for errors, after the problem.

Go to device manager and check for driver problems (yellow markers)

Make sure drivers are up to date

Make sure your video card is working properly.

hmm

i do see an error that references the following

C:\dell\drivers\R228550\R228550\bcmwltry.exe

have no idea what that means but its something to start with....

Go to device manager, look for the yellow warning. If you do not see any make sure the video card is up to date. You may want to replace it, to be sure that you have a good one.

Im not seeing any warnings in device manager. I got the latest ati driver from the dell site, and then i tried the latest from ATIs site. Bios is at the latest on dells site.

richc46 said:

bcmwltry.exe error: POWRPROF.dll

whats wierd about this error is that when i run the setup program in the dir listed in the error event, the setup reports it cant find the device and exits out.

so the question is why would a driver be running for a device that is not installed.

I dont see any way to uninstall that driver....


also, when i do powercfg -a s3 is available, but s1 and s2 are not.

I dont see any bios options around s3....

hmm sfc reported no issues.

frustrating. I might have to break down and get the dell people to help me....

no i think it is a driver issue. I just dont know how to uninstall drivers....

I followed all the instructions i have found, except the reinstall windows option. I tried the power management tutorial but havent found anything in there that has worked...

Bare Foot Kid said:

Have you tried an install letting Windows install only its drivers to see how that goes?

ill try that. is there any way other than the event viewer to recover the bsod message?