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Windows 7: wakeup cursor problem

04 Mar 2010   #1
tapuz

windows 8.1 pro
 
 
wakeup cursor problem

A question for the best forum around.
When I finish using my laptop, I put it into standby mode, what I have found is about one out of ten times, on the wakeup I get a frozen cursor/mouse, I can move around with the alt commands, but not with the cursor. The only way that I can get it back is by rebooting.
Hope I got the right place for the above question.



My System SpecsSystem Spec
.
04 Mar 2010   #2
Dom

Windows Seven Ultimate
 
 

When it freezes, have you tried pressing

'Fn' + 'F7'?

That is the default shortcut for locking and unlocking the mouse. If that unfreezes your mouse, we can find a way to stop it happening after hibernating in the mouse properties.
My System SpecsSystem Spec
04 Mar 2010   #3
tapuz

windows 8.1 pro
 
 

thanks for the tip, i hope to try it next time it freezes.
i just hope it doesn't freeze at all.
My System SpecsSystem Spec
.

04 Mar 2010   #4
Dom

Windows Seven Ultimate
 
 

Quote   Quote: Originally Posted by tapuz View Post
thanks for the tip, i hope to try it next time it freezes.
i just hope it doesn't freeze at all.
Don't worry, if it does we will post an answer to your problem.
Right now we are doing the diagnostics
My System SpecsSystem Spec
12 Mar 2010   #5
tapuz

windows 8.1 pro
 
 

just happened again, fn+f7 didn't work.
any suggestions would be greatly appreciated.
My System SpecsSystem Spec
13 Mar 2010   #6
Dom

Windows Seven Ultimate
 
 

So this happens rarely after you wakeup from hibernate? Hmm...
Just looked for your laptop on Dell's website, can't seem to find the exact model
The closest I got to is the 2nd one down on this website.

Laptops & Notebooks | Dell United Kingdom

Will continue searching. It could be a driver conflicting with Windows hibernate.
My System SpecsSystem Spec
13 Mar 2010   #7
Dom

Windows Seven Ultimate
 
 

Just found a drivers page for your model
One thing though - is the Windows 7 you are using 64-bit?

EDIT: It would be good if you could fully complete your System Specs ~
To find out how, look here:
https://www.sevenforums.com/general-d...m-rules.html#3
If we know your specs we can help out a lot more!
My System SpecsSystem Spec
13 Mar 2010   #8
tapuz

windows 8.1 pro
 
 

Lil' Domii
thanks alot for your help, i really appreciate it.
the link to model is correct, i bought in the usa, i have a little more ram, but you got the right idea.
i updated the spec, what i understood was correct, hope i didn't get anything wrong.
and yes it is 64 bit.
My System SpecsSystem Spec
13 Mar 2010   #9
Dom

Windows Seven Ultimate
 
 

Drivers and Downloads

Try downloading and installing the Synaptics touchpad driver.
The thing is, we can't test it until it freezes again, which will be a pain.
My System SpecsSystem Spec
16 Mar 2010   #10
tapuz

windows 8.1 pro
 
 

just happened again, after installing second driver.
My System SpecsSystem Spec
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 wakeup cursor problem




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