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Windows 7: Help and Support Not Searchable

05 Mar 2010   #1
sailor57

Windows 7 64 bit
 
 
Help and Support Not Searchable

I get 0 results when I search "Help and Support." I upgraded from Vista to 7 (64 bit) a few weeks ago and I just noticed this problem. Since I don't use Help and Support very often so I don't know if the problem occurred with the upgrade or later.

The search results also say, "You're not connected to online Help..."

I've tried obvious searches such as "printers," "control panel," etc and I still get zero results.


My System SpecsSystem Spec
.
05 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sailor57 View Post
I get 0 results when I search "Help and Support." I upgraded from Vista to 7 (64 bit) a few weeks ago and I just noticed this problem. Since I don't use Help and Support very often so I don't know if the problem occurred with the upgrade or later.

The search results also say, "You're not connected to online Help..."

I've tried obvious searches such as "printers," "control panel," etc and I still get zero results.
Did you download the image from MS, or was it purchased?


Ken
My System SpecsSystem Spec
05 Mar 2010   #3
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello sailor57, welcome to Seven Forums!


I paste this -> Help and Support <- out of your post into the start menu / search box and I get this below; are you connected to the internet?

Help and Support Not Searchable-help.jpg


My System SpecsSystem Spec
.

05 Mar 2010   #4
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by sailor57 View Post
I get 0 results when I search "Help and Support." I upgraded from Vista to 7 (64 bit) a few weeks ago and I just noticed this problem. Since I don't use Help and Support very often so I don't know if the problem occurred with the upgrade or later.

The search results also say, "You're not connected to online Help..."

I've tried obvious searches such as "printers," "control panel," etc and I still get zero results.
When you first click the search icon you should get a small window. Down the bottom right corner, click the down arrow and choose Online support.
My System SpecsSystem Spec
05 Mar 2010   #5
sailor57

Windows 7 64 bit
 
 

Barefoot Kid & mitchell65: I only added the note about not connected because I thought it might help in troubleshooting. My main point is that I get zero results locally. If I can get that fixed, then I'll worry about the online part.

Barefoot Kid, I am online and connected. I don't get the Window you get, just "0 results" after I enter any term in the Help and Support search box. BTW, the other links on Help and Support work and I can get to any subject by browsing help topics.

mitchell65, I don't get a small window, just "0 results" and some notes telling me that I am not connected. But I am connected.

Thanks for your help.
My System SpecsSystem Spec
05 Mar 2010   #6
sailor57

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by sailor57 View Post
I get 0 results when I search "Help and Support." I upgraded from Vista to 7 (64 bit) a few weeks ago and I just noticed this problem. Since I don't use Help and Support very often so I don't know if the problem occurred with the upgrade or later.

The search results also say, "You're not connected to online Help..."

I've tried obvious searches such as "printers," "control panel," etc and I still get zero results.
Did you download the image from MS, or was it purchased?


Ken
I purchased the upgrade.
My System SpecsSystem Spec
Reply

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