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Windows 7: The People Vs Microsoft

10 Apr 2010   #1

Win 7
The People Vs Microsoft

Companies like Horizon, McDonald's, AT&T, Sprint, Ford, HP, 7-11 have lost class action law suits, sometimes multiple times. Thousands of companies have been forced to take more responsibility or otherwise review and change the way they deal with and relate to their clients/customers because of actions of an individual. In many cases the reasons class action suits are brought about might seem petty when applied to just the individual person(client/customer). Scolding hot coffee, unjustified tax, over charging of cents - $2 per billing cycle, unreasonable customer service or just neglance are a few. Even if you sign a contract and understand the terms perfectly(consider recent Yahoo/DSL) if the contract is unreasonable, the companies service 'poor' or the actions they take to provide customers with solutions are not timely, fall short of what one might consider normal expectations the contracts are meaningless. The courts have overlooked this, threw em out and ruled in the favor of the class.

Although I agreed that AT&T could not always provide me with speeds equal to the DSL service I was purchasing they now owe me a refund. I understand it is not always their fault but they should have done much more. This was not the deciding factor in the case it was more due to deception on their behalf. But, if you review the 30-40 pages this comes up multiple times, was an initial and chief complaint. I understand the case was more complex and in the end my reason provided here was not a deciding factor. I am not seeking scrutiny on my inability to describe this case nor do I want to hear your more proper description. This is a weak analogy to demonstrate a point. Now that I anticipated an objection..... More than likely AT&T will issue me a check in or around July for $2 per month for every month I had their service. I am expecting $36.

My point $2 to an individual is petty. If a thief stole $2 and only $2 from our car we would rightly be concerned we were robbed. However, spending 3-4 years in court to force them to pay back your $2 is foolish. But, 1 person can represent 'the class' in court for unfair treatment and request/demand some type of compensation. The primary in the case will never get rich nor will the class they represent - that almost is always the truth. Usually it is the attorney who makes a few million. But .25 cents per month to a few dollars times 1 million - "X" amount of class members(customers) usually means the company is responsible to pay tens of millions of dollars. That is the purpose of class action suits. 1 person fights for and represents your rights for fair, professional, reasonable treatment - whatever. A 20-million dollar judgment against you forces even the most ignorant to closer consider their actions or how harmful they may be.

Thousands of Microsoft errors have been reported tens of thousands of times. The errors are documented and have been known for months. In 5 min of research it seems the many of the problems have been happening for a decade and this is not an exaggeration. There are hundreds of forums similar to this one around with tens of thousands of members. This clearly demonstrates MS support and service is not working for one reason or another. Millions(hundreds of?) are spent on tech support much of which is overcharged and I bet frequently unnecessary. Check MS social forums 10? 10,000? 100,000 or more unanswered questions in the last 1, 2, 5 or 10 years? Remember NT? It took a year to fully address this. I can go on and on. MS is not all bad. I like Win 7 when it works. I know MS has hundreds of millions(billions?) of customers quite a few companies do this is not an excuse. In no other circumstance could a company put a product on the market and allow it to have the same defect(error) reported by thousands of people with the expection this was ok. Yet, with computers for some reason we tolerate. Yes, I know it is a unique market I do not think that ought to be excusable either.

SO WHY is it excusable and MS not accountable?

I do not know that this suit would be about. Poor customer service, untimely service, too costly, negelance, faulty products, buggy products, inability to investigate or repair products in a timely fashion, compensation for down time/lost man hours/or other expenses? I dunno. I googled a few hundred thousand reasons though in a few seconds though. Are any legit or are they all petty and frivilous claims unique to the individual. I am just after your thoughts why this has not happened with MS.

My System SpecsSystem Spec
10 Apr 2010   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

I received the same notice. 2 bucks. The only winners were the lawyers. It was actually a very big judgement.

MS is not excused, but the matter must be brought to court, which costs a lot of money, and the people can lose.
My System SpecsSystem Spec
10 Apr 2010   #3

W7 Pro 64

Microsoft probably is the best company. I pay once (and only $ 100 or so) for my OS and have 10 years of service due to patches, SPs etc.

If you take any other professional software (let's take Autodesk for example) you pay $ 5000 upfront and $ 700 annually to get more problems than with windows and fixes (along with new bugs) in updates with the subscription. With your theory, you should sue MS last, after you sued all the other software companies.

MS may not be perfect and due to its size a popular target. but when you work with the "professional" application software you will wish they'd be like MS.
My System SpecsSystem Spec

10 Apr 2010   #4
Microsoft MVP


Could you please give some examples of the most egregious errors you speak of.

Watching MS winnow the bugs out of Win7 beta gave me a profoundly deep respect for their engineering abilities.

Remember that there are endless possible consequences which must be anticipated for any fix they issue, not counting the unknown ones. All of these have to be worked out before a KB can release. Some of them are not even fixable without major re-engineering - the issue they faced with Vista that begat a much more perfect Win7 and tamed Vista.

Win7 may not be perfect, but it is as close to perfect as I ever imagined. On even old machines, I get instantaneous response with zero hangs ever. Compared to workhorse XP, it is faster, easier and downright elegant.

Finally, remember that in a forum such as this you are seeing only problems because that is why the forum exists. If anyone should be jaded by MS errors it would be those of us who work in the trenches to fix problems every day. Yet I think most of us end up with a greater respect for MS engineering and would probably testify for them in such a lawsuit if asked.

Just my 2 bucks.
My System SpecsSystem Spec
10 Apr 2010   #5

Windows 10 Pro x64

the very nature of computers is that companies such as Microsoft always strive to progress, i am sure that Microsoft will quite happily admit they have not always got it right, but then who has? if you can point to a single OS that has never had problems, then i will point at you and call you a liar.

Also when have you signed a "contract" with Microsoft? If you are referring to the EULA then i hardly think it is unreasonable, the crux of it is "we aren't responsible if you screw it over, dont pirate our software, and we'll patch any issues we come across when we can" i realise that there is more to it than that, but that to me is the main points.

Next, your analogy is way off, i am pretty sure that after a little bit of research i could run an ISP, certainly in this country, as the bulk of the "work" on the technical stuff is actually handled by BT, on the flip side, developing my own OS? i wouldn't even know where to start, would you? If your answer is no, i would suggest you lay off of Microsoft as at least they can fix the issues even if it takes time, if it is yes, then by all means go and make it, and then im sure that you will never have any fixes to release because it will be perfect first time.

Finally, surely, the only thing you can hold Microsoft as accountable for in terms of your "lawsuit" is Windows 7, as this can be seen as a "super patch" if you will, to learn from the mistakes that have been made with any previous OS's. Windows 7 is far from perfect, but it is certainly the closest i have ever seen, never before has is it been such a pleasure to use my computer, and I am sure that issues will arise as new technologies are invened, and new bugs are found, but come on, think how many lines of code there are, there are bound to be a few that behave unexpectedly along with another piece of code.
My System SpecsSystem Spec

 The People Vs Microsoft

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