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Windows 7: Zoom Problem

11 Apr 2010   #21
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

If your computer is a dell, If you go to this page and clink on "find my service tag" and see if they find some drivers for you.
Dell - Drivers and Downloads

This picture below is what you'll see on that page, if you don't know your model number click on the highlighted part to see what they find for you.

Let us know what you find out.

Derek




Attached Images
Zoom Problem-dell.jpg 
My System SpecsSystem Spec
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11 Apr 2010   #22
dee1

Windows 7
 
 

Okay I'm using Dell and my model number is X11-45374

Where do I go from here?
My System SpecsSystem Spec
11 Apr 2010   #23
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by dee1 View Post
Okay I'm using Dell and my model number is X11-45374

Where do I go from here?
OK just go to that page I just posted above and see what they find for you, I just checked and that's not an actual model number that you gave me. Do you see This written anywhere "Dell DV051" ? That is a possible model number that I found using that number you gave me.
My System SpecsSystem Spec
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11 Apr 2010   #24
dee1

Windows 7
 
 

Quote   Quote: Originally Posted by derekimo View Post
If your computer is a dell, If you go to this page and clink on "find my service tag" and see if they find some drivers for you.
Dell - Drivers and Downloads

This picture below is what you'll see on that page, if you don't know your model number click on the highlighted part to see what they find for you.

Let us know what you find out.

Derek
I did that before. I put my service tag in and when it gave me the option for refining results it didn't have one for Windows 7.
My System SpecsSystem Spec
11 Apr 2010   #25
dee1

Windows 7
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by dee1 View Post
Okay I'm using Dell and my model number is X11-45374

Where do I go from here?
OK just go to that page I just posted above and see what they find for you, I just checked and that's not an actual model number that you gave me. Do you see This written anywhere "Dell DV051" ? That is a possible model number that I found using that number you gave me.
No I don't see that anywhere.
My System SpecsSystem Spec
11 Apr 2010   #26
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Post us the MSINFO32 File

MSINFO32

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. - Info by John
My System SpecsSystem Spec
11 Apr 2010   #27
dee1

Windows 7
 
 

Okay

one_.zip


My System SpecsSystem Spec
11 Apr 2010   #28
CommonTater

XP Pro SP3 X86 / Win7 Pro X86
 
 

Quote   Quote: Originally Posted by dee1 View Post
Okay I'm using Dell and my model number is X11-45374

Where do I go from here?
Ok... X11-4534 isn't helping.... and neither is DE-051 (from MSINFO)

This now begs the next question.... How old is that machine?

MSINFO says it's a Celeron processor, 32bit... so it's got to have a few years on it...

I ask, because it's very likely that if it's more than about 4 years old, there won't be a Win7 driver for that video... (Which would explain why it didn't install).

Next... Was the upgrade done in a pro shop? ... If so, then it's their job to fix this.
My System SpecsSystem Spec
11 Apr 2010   #29
dee1

Windows 7
 
 

My model is Dimension 1100.
There were two files under video. Intel - Driver and Sonic Solutions - Patch/Upgrade

I downloaded Intel-Driver and when I went to setup it said that "The operating system is not supported"
My System SpecsSystem Spec
11 Apr 2010   #30
CommonTater

XP Pro SP3 X86 / Win7 Pro X86
 
 

Quote   Quote: Originally Posted by dee1 View Post
My model is Dimension 1100.
There were two files under video. Intel - Driver and Sonic Solutions - Patch/Upgrade

I downloaded Intel-Driver and when I went to setup it said that "The operating system is not supported"
Ok... You can tell the Dell page you've got Vista and try the Vista chipset driver...

No promises...

If that fails... call dell tech support and BEG the for help....

But... when you do get a working driver DO NOT LOSE IT!
My System SpecsSystem Spec
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