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Windows 7: Not shutting down properly.

11 Jan 2010   #11
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by jflodaddy View Post
I've had a shutdown issue since I purchased my Emachines laptop and have never been able to resolve my shutdown issue. My system acts like it will shutdown and then comes back on. From what I am reading here, it may be my power supply or the fact that I have Norton 2009 trial edition (19 days left). I am going to put Avast on and see if that does anything. I've always hated Norton and had trouble unstalling McAfee years ago. Thanks and I'll post if this helps me.
To resolve this run LIVEUPDATE.This will install the Win7 updates.




Attached Images
Not shutting down properly.-capture.jpg 
My System SpecsSystem Spec
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12 Jan 2010   #12
jflodaddy

Windows 7 Home Premium
 
 

I went to Microsoft and checked and have all the updates that come for Windows 7 including SP1 and SP2. Unfortunately, I updated as soon as I turned that computer on when I bought it without checking the shutdown status. Since it is a factory install, I have no factory DVD's or iso CD's of my initial installation of Windows 7. I have a few options, but in my checking today, I ran an Ubuntu Linux CD without the install and couldn't shut down. I also ran an energy report (powercfg -energy) and tried to run a CD/DVD bootable light install of XP to see if I could shut down and had no luck. I'm wondering if this is a hardware issue and not an issue with Windows 7 at all.

I don't want to change my OS and neither does my wife; I've got Ubuntu on another computer that crashed a few months ago, and like it better than nothing, but want to keep my Windows open

Any more suggestions are greatly appreciated!

John
My System SpecsSystem Spec
12 Jan 2010   #13
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by jflodaddy View Post
I've had a shutdown issue since I purchased my Emachines laptop and have never been able to resolve my shutdown issue. My system acts like it will shutdown and then comes back on. From what I am reading here, it may be my power supply or the fact that I have Norton 2009 trial edition (19 days left). I am going to put Avast on and see if that does anything. I've always hated Norton and had trouble unstalling McAfee years ago. Thanks and I'll post if this helps me.
To resolve this run LIVEUPDATE.This will install the Win7 updates.
There is no sp1 or sp2 for win7.

Run Norton liveupdate to install nortons files for win7.
My System SpecsSystem Spec
.

12 Jan 2010   #14
AizenIlang

Windows 7 Ultimate
 
 

try to go to safe mode. If you can shut down in safemode properly then you have a problem with 3rd party program.

msconfig then Device and Conquer the startup.

Narrow down which is causing the problem first before getting in to conclusions.
My System SpecsSystem Spec
12 Jan 2010   #15
jflodaddy

Windows 7 Home Premium
 
 

My mistake; it was the SP1 and 2 for Microsoft Powerpoint Viewer.

I have actually removed Norton and put Avira AntiVir on my computer so it is not that. I had run live update before, though; I always stay on top of my antivirus and firewall..

I tried shutting down in safe mode before and had no luck; I'll try it again.

Thanks,
John
My System SpecsSystem Spec
12 Jan 2010   #16
jflodaddy

Windows 7 Home Premium
 
 

No shutdown in safe mode either, still....
My System SpecsSystem Spec
12 Jan 2010   #17
jflodaddy

Windows 7 Home Premium
 
 

Correct me if I'm wrong, but if I can't get the computer to shut down from basically a bois program without Wiindows 7 itself, doesn't that rule out the possibility of the OS itself. Maybe one of the drivers from emachines is the culprit....

I don't know that much, so this is some speculation...

John
My System SpecsSystem Spec
12 Jan 2010   #18
Frostmourne

Windows 7 Ultimate x86-64
 
 

Quote   Quote: Originally Posted by jflodaddy View Post
Correct me if I'm wrong, but if I can't get the computer to shut down from basically a bois program without Wiindows 7 itself, doesn't that rule out the possibility of the OS itself. Maybe one of the drivers from emachines is the culprit....

I don't know that much, so this is some speculation...

John
Possibly, try the guide in my sig to update your drivers.
My System SpecsSystem Spec
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 Not shutting down properly.




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