Help Urgently Needed

I'm not really sure where to start ....

1) I am running Windows 7 Ultimate and am unable to access IE8. When I click on
the logo the blue circle spins for a few seconds and nothing more happens. I've
disabled and re-enabled IE8 in Windows Services but it makes no difference at all.

I can access Opera and Google Chrome OK.

2) No programs or processes are shown in MSCONFIG or in CCleaner's Start-Up section
- with the exception of SuperAntiSpyware, which is shown in both.

3) A few days ago I noticed that my laptop was runnning considerably slower than
normal. Start-up now takes absolutely ages and programs I select also take a long
time to appear. Sometimes - as in the case of IE8 - they never appear.

However, and this seems really weird to me but no doubt it will all make perfect sense to some of you, when I run SuperAntiSpyware - as I am at the moment - everything runs at, more or less, normal speed. I can open up Opera or Google and search as usual.

As soon as SuperAntiSpyware stops and I re-boot everything is back to being painfully slow and unresponseive.

4) I've been experiencing problems downloading programs. Specifically Malware Bytes'
anti malware program.

5) On my last re-boot a message came up telling me, "Windows Is Not Genuine. Your
computer might be running a counterfeit copy of Windows".

That's all absolute nonsense. My copy of Windows 7 is genuine and has been
installed and registered since 6 October 2009.

I haven't got a clue what's going on but clearly something is amiss.

A couple of Trojans were located and deleted earlier today but since then my scans have been coming up clean.

I would be extremely grateful for any help or advice, although preferably not of the, " buy a Mac" variety.

Thanks.

TiberX said:

I'm not really sure where to start ....

1) I am running Windows 7 Ultimate and am unable to access IE8. When I click on
the logo the blue circle spins for a few seconds and nothing more happens. I've
disabled and re-enabled IE8 in Windows Services but it makes no difference at all.

I can access Opera and Google Chrome OK.

2) No programs or processes are shown in MSCONFIG or in CCleaner's Start-Up section
- with the exception of SuperAntiSpyware, which is shown in both.

3) A few days ago I noticed that my laptop was runnning considerably slower than
normal. Start-up now takes absolutely ages and programs I select also take a long
time to appear. Sometimes - as in the case of IE8 - they never appear.

However, and this seems really weird to me but no doubt it will all make perfect sense to some of you, when I run SuperAntiSpyware - as I am at the moment - everything runs at, more or less, normal speed. I can open up Opera or Google and search as usual.

As soon as SuperAntiSpyware stops and I re-boot everything is back to being painfully slow and unresponseive.

4) I've been experiencing problems downloading programs. Specifically Malware Bytes'
anti malware program.

5) On my last re-boot a message came up telling me, "Windows Is Not Genuine. Your
computer might be running a counterfeit copy of Windows".

That's all absolute nonsense. My copy of Windows 7 is genuine and has been
installed and registered since 6 October 2009.

I haven't got a clue what's going on but clearly something is amiss.

A couple of Trojans were located and deleted earlier today but since then my scans have been coming up clean.

I would be extremely grateful for any help or advice, although preferably not of the, " buy a Mac" variety.

Thanks.

Do you have a back up from prior to when the problem started?

Do you have a win dvd to do a repair install?

You can run a system file check to repair system files
type cmd in search>right click and run as admin>sfc /scannow

Let us know the results

Ken

Suggest you uninstall all of your AV/Spyware solutions plus any programs you don't use using free Revo Uninstaller Advanced mode, then replace with free Microsoft Security Essentials.

Installs in a minute, update, do a full scan and then keep protection on at all times.

If one of the suggestions given here doesn't solve the problem, consider doing a clean reinstall of Win7 using a clean-copy installer for your version.

Thank you for your comments and advice.

I ran flush.bat and sfc/scannow, both of which seemed to improve matters considerably until I re-booted.

As with the running of SuperAntiSpyware - now uninstalled - once those particular processes were completed and I re-started my laptop it went back to it's sluggish mode.

The Trojans were listed as Trojan.Unclassified-Packed/Suspicious. There were sixteen of them and they were, supposedly, quarantined and deleted.

I am still unable to download MalwareBytes' program and IE8 remains elusive.

Microsoft Security Essentials has been up and running on my computer since Windows 7 was installed last October. Lot of bloody good it did! The other programs were only downloaded on Friday to see if they might improve matters.

At the moment, it seems that my computer is responding better than it has been but everything is still really slow and there are no entries at all in MSCONFIG > Start-Up.

Perhaps I will just re-install Windows 7.