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Windows 7: No "Change Picture" option for User Account Picture

12 May 2010   #1

Windows 7 Home Premium
No "Change Picture" option for User Account Picture


I have tried to find an answer to this but cannot. Lately, I noticed my User Account Picture was not the picture I had selected. In addition, the Background Picture for my Windows 7 Home Premium edition log on screen was changed. This happened after running a program that is for exams at school which reboots your computer into a safe mode where the only program available is a rudimentary word processor.

I contacted the company that makes that software, Examsoft, and they told me how to get my default logon picture for my Windows Logon background back.

To address the User Account picture, I went into Control Panel > User Accounts and attempted to "change picture". This is not an option, however, for my administrator user account. It is an option for my guest account. I tried cloning my account without the bad .dat files, but that didn't work either as the new account I had created, also an administrator account, did not display a "change picture" option in control panel either.

I ran sfc /scannow, and it found no errors.

I am not sure what to do. Has anyone encountered this? Can you please help me?

Attached is a screen shot:

Thank You.

Attached Images
No "Change Picture" option for User Account Picture-ctrl-panel-user-acct.png 
My System SpecsSystem Spec
12 May 2010   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit

hi dooba, welcome to the forums ,if you have exhausted all avenues you could try a system restore prior to just before you had probs System Restore :)
My System SpecsSystem Spec
12 May 2010   #3

Windows 7 Home Premium

Thanks Pebbly, :)

Unfortunatley, I do not have a system restore point prior to this puzzling situation. :\
My System SpecsSystem Spec

12 May 2010   #4

win 7 ultimate32bit, Win8.1pro wmc 32bit

dooba, try a repair install Repair Install you will not lose any of your files :)
My System SpecsSystem Spec
12 May 2010   #5

64-bit Windows 10 Pro

Hello Dooba, and welcome to Seven Forums.

You might also check to see if you have a default user picture set by looking at Method Three in STEP TWO of the tutorial below to see if you have the UseDefaultTile entry. If you do, delete it and restart the computer.

User Account Default Logon Display Picture - Vista Forums

Hope this helps,
My System SpecsSystem Spec
09 Jun 2010   #6

Windows 7 Home Premium

Dear Pebbly and Shawn,

Thanks for your suggestions. I tried your recommendation, Shawn, and it worked :) Thank you very much!
My System SpecsSystem Spec
09 Jun 2010   #7

64-bit Windows 10 Pro

You're most welcome Dooba. I'm happy to hear that you got it sorted. :)
My System SpecsSystem Spec
20 Jan 2011   #8

Windows 7 Home Premium 64bit
Same Problem

I am having the same issue after I used examsoft. There is no option to change the account picture and if I attempt to change it from a different menu (it appears under family/ parental controls) it says I cannot due to account restrictions. On top of this, I cannot restart, shut down or sleep my computer without logging off first. Any help would be greatly appreciated.

My System SpecsSystem Spec

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