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Windows 7: Help & Support Stopped Working!

19 May 2010   #1
CMSgt84

W7 Pro X64
 
 
Help & Support Stopped Working!

This is the second major issue with WIN& Pro. First my management console stopped working. A member created a shortcut to allow me to open up the console.

Now my Help & Support opens from the start menu but when a search help finds the topic but it opens then states it has stopped working!

Help! Will I have to perform a windows repair?


My System SpecsSystem Spec
.
19 May 2010   #2
HMonk

Dual boot XP Pro SP3x86 and Win7 Pro x64
 
 

While it may not be as aggressive as repair, you can try running sfc /scannow from an elevated cmd prompt. Brink has a tutorial on how to open the prompt here

For me, the sfc is the quickest, easiest, and safest way to restore corrupt/missing files if only because it denies me the opportunity to make repair mistakes.

Monk
My System SpecsSystem Spec
19 May 2010   #3
CMSgt84

W7 Pro X64
 
 

Monk,

I ran SFC, but it still does not work.

Pat
My System SpecsSystem Spec
.

19 May 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Try a system restore from before any trouble began.
My System SpecsSystem Spec
20 May 2010   #5
CMSgt84

W7 Pro X64
 
 

System Restore does not work. I turned off my Norton Internet Security & it still did not work. I ran RegCure & it never fixed the problem.


Do you think I will have to run Windows Repair or reformatt & install W& clean?
My System SpecsSystem Spec
20 May 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Repair Install[2]=General Tips

If you do not have a Win 7 DVD, you can create a repair DVD
System Repair Disc - Create
My System SpecsSystem Spec
22 May 2010   #7
CMSgt84

W7 Pro X64
 
 

I do have a Windows backup copy but I have installed several programs since then.

If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.
My System SpecsSystem Spec
22 May 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Start with the repair. The clean install would be last, since it causes the most headaches; programs must be reinstalled.
My System SpecsSystem Spec
22 May 2010   #9
manhunter2826

Windows XP - Now Windows 7 Home Premium (64-bit).
 
 

Quote   Quote: Originally Posted by CMSgt84 View Post
I do have a Windows backup copy but I have installed several programs since then.

If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.
I would try the system restore first.
My System SpecsSystem Spec
22 May 2010   #10
kucing13

 

He did try restore if im not mistaken. Just do system repair using windows disk and if problems continues. Try fresh clean install mate

EDIT. when you do system repair. check any recent software or hardware installed that might cause your prob
My System SpecsSystem Spec
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 Help & Support Stopped Working!




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