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Sleep/Suspend Results in, no Resume
Hello,
I am having issues with the windows sleep/suspend option. When i put the computer (desktop) into sleep/suspend state (HDD light is fully emitting), it powers down as it should saving power. But when i turn the PC back on using the power button, the computer fails to resume, at this point i can hear the HDD turning on but no HDD busy light (as it should). So basically it is appears to be frozen, nothing happens on screen.
Ran powercfg -energy in command prompt, got these results:
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_27C9
Host Controller Location PCI bus 0, device 29, function 1
Device ID USB\VID_0C45&PID_9924
Port Path 2
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_27C8
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_27C8
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_27C9
Host Controller Location PCI bus 0, device 29, function 1
Device ID USB\VID_8086&PID_27C9
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_27C8
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_1241&PID_1503
Port Path 1
Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 0
Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
Group 0
Index 1
Note the 4 USB devices detected are only the USB keyboard and mouse i have only plugged in (back of PC).
I have unplugged all the devices in the USB ports, and used PS/2 keyboard and mouse, still doesn't want to wake (ACPI state S3), this time no USB errors in the report only the ACPI_PSD which i am not sure about (installed latest firmware in BIOS)
Cleared the RTC RAM, and changed the 3 pin USB wake up jumpers (+5V and +5VSB) both tried.
I have been using ACPI S1 (POS) only, which is a bit more reliable, most of the times it resumes back to the desktop so far (have tried both usb keyboard and mouse & PS/2 in S1 state, resumes fine). But i would like to use S3 state, because it once used to work before.
Upgraded to the latest chipset package from Intel (G31) version V9.1.1.1025. before i was using V9.1.1.1014 from the ASUS support & download section. Still fails to resume/wake with the newer version of chipset drivers, on the S3 state.
The problem is occurring on the P5KPL-CM mainboard
I have put the PC to sleep on Windows 7 32-bit, Windows 7 64-bit & Ubuntu, with the same results.
Might be a HDD problem recovering from sleep mode. I am not sure.
It might be the HDD, I have ran Estool from the Samsung website SAMSUNG Hard Disk Drive - support - utilities
Had to use this tool to diagnose this problem with the HDD and found a few bad sectors (I think it was caused by the sleep/resume issue, required to shutdown the PC & reboot mangled things), did a 0 pass wipe of the partition that had the known problems. Fixed these issues no bad sectors but also reported some type of RAM error in one of the tests:
HDD = Samsung HD642JJ ATA
RAM Verify Test
Service Code => AJ41 RAM error
Is this related to the HDD?
Any advice or suggestions would be appreciated.