Touchpad not working

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  1. Posts : 7
    Windows XP Pro
       #1

    Touchpad not working


    A friend asked me to look at his Toshiba Satellite Pro Laptop as he thinks he has had some sort of infection.

    The only thing i can find wrong is the Touch-pad is not working. Plugin Mouse is fine.
    All that is showing in Device Manager is:

    Mice and other pointing devices
    - HID-compliant Mouse
    - Unknown Device

    I have downloaded both Synaptics & Alps Drivers from the Toshiba site, these did not seem to have any effect.

    Looking about the Forums, i found out about Enabling/Disabling Touchpads...

    No actual switch i can find....BUT the major problem is it will not let me into Control Panel--->Mouse ....just get an error box with no error showing

    Also tried using the Command prompt with CONTROL MOUSE (or) MAIN.CPL but still no good

    Any help would be welcome, Thanks
      My Computer


  2. Posts : 1,180
    Windows 7 Ultimate
       #2

    Try hitting Fn + F9
      My Computer


  3. Posts : 7
    Windows XP Pro
    Thread Starter
       #3

    It brought up the little icons at the top of the screen, but done nothing

    It is very odd, but i thought it would let me into the Mouse through Control Panel. Would even help if i could read the Error message that pops up, but all it shows, is a red circle with white cross in it
      My Computer


  4. Posts : 1,180
    Windows 7 Ultimate
       #4

    Click start > type event viewer


    Under "Windows Logs" look for any error messages
      My Computer


  5. Posts : 1,180
    Windows 7 Ultimate
       #5

    Click on START> type devmgmt.msc

    Now in the Device Manager, click on the + sign next to Mice and other pointing devices. Right click on each device listed under "Mice and other pointing devices" and Uninstall ALL the MOUSE Devices you see listed there..

    Re-install the drivers you previously downloaded

    Re-boot the computer
      My Computer


  6. Posts : 7
    Windows XP Pro
    Thread Starter
       #6

    OK to your next post, under Event Viewer---->Window Logs i have 5 sub-folders

    Application (number of Events 1,706)
    Security (911)
    Setup (154)
    System (5,039)
    Forwarded Events

    -------------------------------------------------


    Will try your next reply now

    Many Thanks for the help, back in a bit
      My Computer


  7. Posts : 7
    Windows XP Pro
    Thread Starter
       #7

    I only have 2 listed in there:

    - HID-compliant Mouse
    - Unknown Device

    if i Uninstall the HID-compliant Mouse i have no control over the cursor

    The other is ok to Uninstall though

    Had a go anyway, still nothing
      My Computer


  8. Posts : 7
    Windows XP Pro
    Thread Starter
       #8

    Something interesting..... i just rebooted and used F8

    Went into Repair your Computer......NOT the pad is working.....which leads me to think it is switched off in Control Panel....BUT of course i can not get into the Mouse folder there
      My Computer


  9. Posts : 1,180
    Windows 7 Ultimate
       #9

    Wait, the pad works in the repair screen?
      My Computer


  10. Posts : 7
    Windows XP Pro
    Thread Starter
       #10

    Yes, i thought i would have a look and see.

    I get to the system recovery options screen, and the mouse works fine in there
      My Computer


 
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