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Windows 7: Windows 7 Startup/Shutdown Failure

21 Jul 2010   #1

Windows 7
Windows 7 Startup/Shutdown Failure

Thanks in advance.

My computer is a Dell Inspiron Laptop with Windows 7. I just got it like a month ago. Recently it has decided to be a real bugger. Everytime I try to start it up, it either gets stuck on the "welcome" screen or advances past it and goes to a pitch black screen with just a cursor. I've also found that if I try to shut the computer down without just pressing the power button, it can't turn off. I'm not sure what to do about it. Any advice?

My System SpecsSystem Spec
21 Jul 2010   #2

Windows 7 Ultimate

If it gets to the black screen with the cursor, press CTRL+ALT+DELETE, choose task manager, click New Task, enter "exporer" (no quotes), see if that starts windows.
My System SpecsSystem Spec

 Windows 7 Startup/Shutdown Failure

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