Solved Outlook Hung, now it doesn't show messages

[MadSupra354]

I was deleting emails when it stopped responding. I restarted it and now it doesn't show the message when you click the email. This is in the default / compact view.

 

[JMH]

Hello MadSupra,

ATM my mind reading skills are on holiday.

* Which version of Outlook do you refer to?

* Have you a System Restore point you can return to PRIOR to the current problem?

* Have you uninstalled /reinstalled?

* Have you tried the Outlook Repair Facility?

* Did you check in Event Viewer for error messages?

Event viewer.

Type eventvwr in search and go to the windows log>application tab.
Look for errors that have red in the left hand column that say app hang, or app crash, or anything relating to the CURRENT problem.
When you find any make a screenshot and upload them to us.

What information appears in event logs (Event Viewer)?

 

[MadSupra354]

I'm refering to Office 2010, I do have a System Restore point, I havn't tried re-installing, I haven't tried the Outlook Repair Facility and here's the Event Viewer message:

 

[JMH]

FYI.
Re Event Viewer message.

Outlook 2010 crash 5 times / per day - Microsoft Answers

Outlook 2010 locks up after being open for more than 5 minutes - Microsoft Answers

issues with outlook 2010 - windows 7 - Microsoft Answers

 

[MadSupra354]

This help?

Log Name:      Application
Source:        Application Hang
Date:          23/12/2011 12:53:54 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Craig-PC
Description:
The program OUTLOOK.EXE version 14.0.6109.5005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 169c
 Start Time: 01ccc10d0366cd73
 Termination Time: 0
 Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
 Report Id: 84f953b8-2d00-11e1-ad8a-bcaec5447b9e

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-23T00:53:54.000000000Z" />
    <EventRecordID>31299</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Craig-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>14.0.6109.5005</Data>
    <Data>169c</Data>
    <Data>01ccc10d0366cd73</Data>
    <Data>0</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>
    <Data>84f953b8-2d00-11e1-ad8a-bcaec5447b9e</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>

 

[MadSupra354]

I don't think this is technical. I just think that while I was deleting emails, it deleted the message box while it hung, but I don't know where I can restore it.

 

[JMH]

I'm refering to Office 2010, I do have a System Restore point, I havn't tried re-installing, I haven't tried the Outlook Repair Facility and here's the Event Viewer message:
View attachment 189632

Tried the three things in red above yet?
BTW Merry Christmas!

 

[sygnus21]

Try doing a repair....

Control Panel, Programs and Features, click Office 2010 and at the top click on Change, when the box comes up, click Repair and follow the instructions.



Let us know

 

[MadSupra354]

I tried Repair, it didn't help. I tried Outlook Repair Facility, opening Outlook after repairing didn't help.

 

[koolkat77]

what about the Microsoft office diagnostics under microsoft office tools?

 

[MadSupra354]

what about the Microsoft office diagnostics under microsoft office tools?

Where is that located? It isn't in the start menu.

 

[koolkat77]

oh wonder why 2010 doesn't have that cause i have it in my 2007 version

 

[MadSupra354]

I guess now I only have 2 options. Re-install it or System Restore from an image from Sunday. What would be better?

 

[koolkat77]

i'd say go for the system restore first. and re install of what? your OS? or MS office? if it still doesn't work then reinstall your OS if you mean that

 

[sygnus21]

I guess now I only have 2 options. Re-install it or System Restore from an image from Sunday. What would be better?

Yeah that might have to happen

 

[MadSupra354]

Re-install of what? your OS? or MS office?

Office.

 

[koolkat77]

Re-install of what? your OS? or MS office?

Office.

alright, then first do the repair. if it doesn't work go with system restore

 

[MadSupra354]

Re-install of what? your OS? or MS office?

Office.

alright, then first do the repair. if it doesn't work go with system restore

I already tried that Guess I'll be doing a system restore.

 

[JMH]

I guess now I only have 2 options. Re-install it or System Restore from an image from Sunday. What would be better?

IMHO.
Try the System Restore first.

 

[koolkat77]

I already tried that Guess I'll be doing a system restore.

okay, let us know how it goes . but im confused here a repair install is not a re install right?