Urgent help, Internet keeps disconnecting.

[hyuj]

Hi guys.

I have a problem that is urgent, and I have decided to ask for help here from the experts.

First of all, my modem is 7 years old. Very old indeed. Since 2 days ago, my internet started to disconnect once every 10 minutes or so on average. Normally it has never been like this,but it may be important to tell you that I have recently downloaded the last patch for a game called League of Legends, patch 3.9, and this could be one of the causes, because other people are also experiencing disconnects while playing.

However, when those people say disconnect, I think it is simply them being disconnected from the game, whereas mine is that my internet is completely disconnected, not just the game.

This is extremely frustrating, my family blames me on this, but to be honest this is beyond my control.

Maybe this would help so I will say it: I followed what one of the moderators said in the league of legends forum, which is to stop the disconnects: I went to services.msc and turned off the "IP helper". Could this have anything to do with it?

So yes, basically this started happening around the time I downloaded the patch. But again, this could be a coincidence, because my modem is extremely old, and all my friends who play this game do not experience the disconnects.

I truly, truly hope someone from here can assist me in this.

I thank you for reading.

 

[MilesAhead]

See if you can borrow a modem to swap for yours. If everything all of a sudden works, your theory is correct. If it has no effect then you still gotta' keep looking. Also you could try a restore point from before the patch if you have one.

If nobody has a modem to lend try the software fix first. I know that's obvious but ...

 

[hyuj]

Thanks mate for the reply.

Any other suggestions? I am so confused between it being my modem, or the patch itself...

I sadly do not have any other modem to experiment with..

Perhaps the experts in this forum can help me see my internet settings, see if the patch has messed up my net settings or so?

 

[Shadowjk]

Are you using a modem or a router? Please understand that these are two different networking devices. My apologies if I am being patronising as these two devices are normally mixed up.

If indeed a router rather than a modem are you able to connect another device on the network and then test internet connectivity?

Also please try a clean boot and then test to see if there are any third party applications that could affect the connection. To do so please follow this tutorial - http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

Also please re-enable the service that you have disabled since some core network services are needed for TCP/IP communication. If you do not know what service you disabled or cannot remember then please complete a system restore to a point before you had disabled the service.

Since you have internet connectivity to begin with there is little chance that this problem will be related to your internet settings or IP configuration.

Lastly possibly try to test connectivity when your firewall and A/V is disabled since these can block necessary ports required to play certain online multiplayer games

Please post back your results

Many Thanks,
Josh!

 

[hyuj]

Sorry guys, no internet is hard....

Anyway, I even bought a new modem....I have contacted my ISP and they are using their engineering team to help with this. I truly have no idea what is causing this.....it just drops/disconnects so randomly....why, oh why...

I am about to do the "perform a clean startup" Shadowjk mentioned. What are the side effects, and what will this do?

 

[Shadowjk]

A clean startup will suppress third party applications from launching immediately

Does the disconnects happen to other machines on the network?

Josh

 

[hyuj]

Hi Shadow

Yes. My laptop, which is also connected to my internet (same modem, just wireless) also experiences dcs.

Will post soon for the answer

 

[hyuj]

Alright... The fix did not solve it..

This is truly exhausting...I dont even know what is causing all these dcs...

Please, do you have any more solutions/fix to this? I will try anything.

So yes, this internet is being used my this main computer, my smartphone, my family's laptops, my own laptop etc. They too, can experience dcs. I am pretty sure this means it is the internet/modem.

 

[rhodo32]

The modem (most likely a DSL modem) will only provide 1 (one) IP address. To hook multiple devices to it, you cannot use a standard router. Your wireless router usually has 4 Ethernet ports to plug wired devices to. Each will have an address supplied by the wireless router. IP address are like mailboxes. Each device needs its' own. You might also have a problem with conflicting wireless signals. If there are other peoples wireless routers near you, then they could "kick" you off. Go into the control panel of your wireless and change the channel you are on. (there are 11). It makes no difference which one you use as long as someone else isn't on it. Your devices will scan for it. Good luck!

 

[hyuj]

Hey thanks for that.

Well, all this time...all this time it has been fine, its just started to happen about 1 week ago...no idea why. What you said makes sense but why happen 1 week ago? Something is fishy.

Also how do I go to control panel and change the wireless channel?

And yes, I have a modem/wireless router. All my devices at home (phones laptops etc) use it.

 

[rhodo32]

Not fishy really. Most likely one of your neighbors installed a wireless on the same channel. Instant troubles! To get to setup, enter the address of your router in the address bar of your browser. Most likely it will be 192.168.0.1 or 192.168.1.1. A sign in box will come up. It will ask for the name and password you used to set it up. Don't know? Grab your manual from the modem or look up the manual on the web. It will tell you the default name and password for your model. With that in hand, press and hold down the small reset button on the rear of the modem until the lights flash on the front. (about 15 sec). Now you can log on. Do not to forget to assign a new password on the modem. There will be a wireless setup. Try not to get carried away with changing default settings.

I forgot to mention that you may have to hook an Ethernet cable from your laptop to the wireless router for this to work. You can unplug it when you finish.

 

[hyuj]

Hi Rhodo

I think the procedure you mentioned is for installing the modem, in which case I have done all that; I also have reset the modem numerous times...and no result.

I just want to know about the "channel" you mentioned before, how do you change this? Could this be a problem then, that my neighbour recently set up internet using the same channel as mine and therefore conflicting often, therefore causing lots of dcs?

 

[rhodo32]

Well, changing the channel IS part of the modem setup. On the wireless setup page there should be a pull down box for the channel. And yes, you can lose signal intermittently from interference. It also takes a minute or two to get back up. Look at it this way... If several devices all start having the same problem at the same time, then how can it be your computer? Your computer is just another device using that same signal. That leaves what?

 

[tomerello]

I would suggest to do a "ping "local default gateway IP" -t" and let it continue and when you disconnect check if the pinging is still success. If it is you know the problem is not the computer.

If the ping does timeout you should try to do a reset on the router and restore you computer to a earlier point when the network still worked.

 

[hyuj]

Thank you rhodo32

Well, you are true that several devices all start having the same problem at the same time...however, to make it clear, perhaps I should say that its not just the main computer. Its my internet basically, THAT AFFECTS my main computer...my phone....my laptop...

So when you say several devices are having the same problem, you are partly correct, because all my devices (main comp, laptop, phones, etc.) are all connected to 1 modem.

EDIT: Sometimes, if I recall correctly, when absolutely no one is using the net, it disconnects by itself. This is when nobody, nobody is using the net.

EDIT2: tomerello, how exactly do you do it? I apologize I am not so good with computers.

Apologies if I take long to reply. That means the internet is disconnected. lol..

 

[rhodo32]

Restoring your computer makes no sense at all. You also could have a bad cable from the modem to the wireless, or the connection coming into your router. Try moving them around and watching the blinking lights on both devices.

 

[rhodo32]

The channel setup is usually on the same page as the wireless password, encryption mode, and IP assignments. I don't know what brand you have. I have encountered this problem before. Usually in apartment buildings. Some modem brands are a lot better than others. NTL, I have to leave the computer for a while. Good luck.

 

[hyuj]

I have changed the channel from AUTO to 1. Yes there are 11 in total.

My modem and wireless is 2 in 1. This one device I have is my modem, router and wireless.

So far nothing has worked...I will be trying to fix it, while waiting for your answers.

THank you for the help so far

 

[hyuj]

Bump

 

[rhodo32]

Try other channels. Your wireless should be near the center of the coverage area. Also, walls and other objects in the way will reduce the signal strength. Objects placed in a nearby closet can reduce the signal. The possibilities are 1. weak signal, 2. signal interference, or 3. a faulty cable signal. It has to be there somewhere. Your wireless is a transmitter to all your devices.