Solved BSOD, Caused by ntoskrnl.exe

[darkelite]

Hello all,

I have been recently getting the BSOD while trying to repair my wireless connection. My wireless card keeps going in and out and when I try to use the Windows 7 repair it crashes. I have the 300MBPS Wireless 802.11n PCI Adapter manufactured by Edimax Tech. It is currently disconnected because it was giving me trouble. My RAM and HD are perfectly fine after testing it. I have the SF file and it will be attached. Thank you for your assistance in advance. If there is any more information that I can provide please let me know. Thank you!

-Alan

 

[Arc]

Hello darkelite. SPTD is present there in your system and causing some issues.

fffff800`00b9cbd0  fffff880`010d9cc0Unable to load image sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x78cc0

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Alcohol 120% at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.


Some other very important things are not properly loaded, but those may be caused by eithor or both of the aforesaid things. In the presence of those two, all the mishaps may happen. So let us know the situation after omitting those as suggested. Will decide our further steps depending on the further situation.

 

[darkelite]

Hello Arc,

First off I want to thank you for the reply. I did as you told me and uninstalled Alcohol 120% and after the uninstalling process it blue screened once again. This might be because it asked me if I wanted it to remove files from the registry and I said "Yes". I believe it was able to uninstall 100%.

I also downloaded the SPTD standalone installer and ran the program. I was unable to select uninstall since it was already grayed out.

I uninstalled AVG 2013 and already have MSE running.

I have attached the new dump in hopes there might be another clue.

 

[Arc]

Well, the latest BSOD you have supplied was caused by SPTD as earlier.

fffff800`04a47bd0  fffff880`010d4cc0Unable to load image sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x78cc0

As you have unnstalled Alcohol and SPTD already, now give it a time and observe the situation if the BSODs are back or not.

 

[darkelite]

Will do so far there has not been any failures. Thanks so much and I will update it if there seems to be a problem. Thank you again Arc.

 

[Arc]

Have you done it?
Let us know how it is running.

 

[darkelite]

I tested it out for about 2 days and it is coming back again..... I keep getting this BSOD while trying to repair my wireless internet card after about 1 hour. I would have internet on my PC for a while then all of a sudden my wireless card wouldn't pick anything up from any connections. I then proceeded with the Windows diagnose and repair and then BSOD occurs after it tries to resolve the problem. I will upload the latest minidump. Also maybe this little information might help assist you. This BSOD error started to occur after I hibernated my PC. Thanks.

 

[Arc]

Disable USB Selective Suspend.
USB Selective Suspend - Turn On or Off

Also have a look at http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html.

Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

And upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {5, fffffa8014d2f1a0, 80863a3c, fffffa801668ec48}

Probably caused by : ntkrnlmp.exe ( nt!PoIdle+52a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa8014d2f1a0, Device extension pointer of the host controller
Arg3: 0000000080863a3c, PCI Vendor,Product id for the controller
Arg4: fffffa801668ec48, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

TAG_NOT_DEFINED_c000000f:  FFFFF80004DBEFB0

LAST_CONTROL_TRANSFER:  from fffff800036926f9 to fffff88004dcdc61

STACK_TEXT:  
fffff800`04db8c98 fffff800`036926f9 : 00000000`0031cb89 fffffa80`1500b4f8 fffff800`03804e80 00000000`00000001 : 0xfffff880`04dcdc61
fffff800`04db8ca0 fffff800`036818dc : fffff800`03804e80 fffff800`00000002 00000000`00000002 fffff880`00000000 : nt!PoIdle+0x52a
fffff800`04db8d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PoIdle+52a
fffff800`036926f9 0fba25476c18000f bt      dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`03819348)],0Fh

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PoIdle+52a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_nt!PoIdle+52a

BUCKET_ID:  X64_0xFE_INVALID_PHYSICAL_ADDR_nt!PoIdle+52a

Followup: MachineOwner
---------

 

[darkelite]

Alright. I disabled USB Selective Suspend. And here are the files you requested. I will be reading up on the USB Driver - General Fix Problem forum.

 

[Arc]

Driver Name       : nusb3xhc.sys
Company           : Renesas Electronics Corporation
Product Name      : USB 3.0 Device Driver
[COLOR=Red]Modified Date     : 4/27/2010[/COLOR] 10:30:52 AM
Created Date      : 4/27/2010 10:30:52 AM
Service Display Name: Renesas Electronics USB 3.0 Host Controller Driver

Old enough. Update it from RENESAS/NEC Drivers & Firmwares.

Driver Name       : Edge7x64.sys
Product Name      : Bigfoot Networks Killer(TM) Ethernet Controller
Modified Date     : 11/8/2011 5:37:42 AM
Created Date      : 11/8/2011 5:37:42 AM
Service Display Name: Bigfoot Networks Killer Ethernet Service

Search for updates in Killer Gaming :: Support :: Driver Downloads ... follow the notes there carefully.

Driver Name       : jraid.sys
Product Name      : JMicron JMB36X RAID Driver
Modified Date     : 7/23/2010 12:21:30 AM
Created Date      : 9/27/2011 12:29:05 PM
Service Display Name:

Update from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

Driver Name       : LEqdUsb.Sys
Product Name      : Logitech SetPoint(TM)
Modified Date     : 9/2/2011 12:30:24 AM
Created Date      : 9/2/2011 12:30:24 AM
Service Display Name: Logitech SetPoint Unifying KMDF USB Filter

Update it from Logitech Support - Downloads, Manuals, FAQs & More

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.

 

[darkelite]

Hello Arc,

I updated jraid.sys and the Killer Gaming Wireless card. But for the others, the first site does not have any of drivers connected with the urls. When I select one it comes up with a page of "Not Found" and for logitech set point; I am trying to get rid of using my wireless mouse and keyboard because I got myself a gaming keyboard and mouse. Only problem is they do not work pre-windows, trying to get that fix too at this moment. Also I preformed the setup configuration you wanted me to do. Thanks! If there is any more info to help this situation please let me know.

 

[Arc]

Setpoint drivers will not be available by itself ... you have to get the driver for your particular device.

And apparently all those (otherthan Jraid) were your USB related drivers. After updating those, see how it goes.

 

[darkelite]

Which device is the logitech setpoint driver used for? Thought it was for the mouse only? If it is needed I will definitely get it but the only thing logitech on my computer now is the headset that I use. Besides that nothing else. So far everything is working fine. I am directly connected to the internet now but will be testing to see if the wireless connector still gets me to BSOD. Thank you so much for the help. I will keep you updated.

 

[Arc]

About logitech, I would suggest you to update any product/device that you use

But as it is running fine now ... give it a time ... observe how it is going ... and let us know accordingly

 

[darkelite]

Alright so far so good. Thank you for your assistance. I will keep you updated for sure.

 

[Arc]

I think we may consider the issue as solved now Five days is enough for waiting and observing.