Solved Failed to install updates: Error Code 80070308

[zoold]

Good Afternoon,

I am also having problems installing updates with the error code 80070308.

I have spent this afternoon reading the other posts and following the Windows Update Posting Instructions thread so hopefully I've gathered has much info as I can.

I downloaded and ran the System Update Readiness Tool. Once the installation was complete I tried to reinstall the updates. This resulted in the successful installation of: Hotfix for Windows (KB947821) but the failed installation of the other 9 updates as before.

View attachment 325390

And I received the following error code.

View attachment 325391

I then carried out the sfc/scannow which all came back OK.

View attachment 325392

I have saved the logs as a zip file but its too big for me to upload (12.5MB)? Any suggestions?

I hope I have not missed anything out. But please bear with me if I have.

Any help/advice would be appreciated.

Thanks in advance.

Kerry

 

[NoelDP]

This is becoming a common problem with the latest batch of updates - MS are looking into it (we are led to understand)
I'll add this thread to the action-list for our contact.

 

[zoold]

This is becoming a common problem with the latest batch of updates - MS are looking into it (we are led to understand)
I'll add this thread to the action-list for our contact.

Many Thanks NoelDP,

I did see the other threads but thought that the more information you have the better.

I'll hang tight and wait for those who know more than I do. It is much appreciated.

Kerry

 

[zoold]

Just wanted to attach the CBS file as I managed to reduce it.

Many Thanks

Kerry

 

[NoelDP]

This appears to be your error-sequence...

 Line 32708: 2014-07-14 13:08:54, Error                 CSI    00000081 (F) A previous transaction requested a reboot, so you cannot commit any transactions until you reboot.
 Line 32710: 2014-07-14 13:08:54, Error                 CSI    00000082 (F) STATUS_REQUEST_OUT_OF_SEQUENCE #570923# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd000042a]
 Line 32711: 2014-07-14 13:08:54, Error                 CSI    [EMAIL="00000083@2014/7/14:12:08:54.346"]00000083@2014/7/14:12:08:54.346[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\com\store_transaction.cpp(1841): Error STATUS_REQUEST_OUT_OF_SEQUENCE originated in function Windows::COM::CComponentStore::ApplyTransactionNow expression: (null)
 Line 32713: 2014-07-14 13:08:54, Error                 CSI    00000084 (F) HRESULT_FROM_WIN32(ERROR_REQUEST_OUT_OF_SEQUENCE) #570784# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070308]
 Line 32714: 2014-07-14 13:08:54, Error                 CSI    00000085 (F) HRESULT_FROM_WIN32(ERROR_REQUEST_OUT_OF_SEQUENCE) #564839# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddFiles(Flags = 1, a = @0x1ddc430, fn = @0x1ddcc30, fp = @0x1ddd430, disp = 0, op = 0)[gle=0x80070308]
 Line 32716: 2014-07-14 13:08:54, Error                 CBS    Failed to stage execution package: Package_2_for_KB2971850~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070308 - ERROR_REQUEST_OUT_OF_SEQUENCE]
 Line 32720: 2014-07-14 13:08:54, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070308 - ERROR_REQUEST_OUT_OF_SEQUENCE]

Please open an elevated Command Prompt, and run the following command,

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS


post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[zoold]

Hi NoelDP,

Many thanks for your reply.

I was able to solve the problem this morning following the instructions here Windows 7 update fails with code 80070308 - Microsoft Community

All updates have installed with no further problems at the moment.

Kerry

 

[NoelDP]

Yep - that's the fix I was going to propose, after checking its relevance with the output I requested

Well done, and good luck.

 

[zoold]

Many thanks for all the help.

 

[dfTK421]

worked

followed NoelDP's instructions and it worked.

thanks