I forgot my Windows 7 password, what are my options?

bal1985

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I had a brain fart and I simply can't remember my Windows 7 login password. I'm currently looking at http://www.sevenforums.com/tutorials/238737-user-account-reset-password-windows-7-a.html but most of these options I can't get to work.

For some reason, when I boot up with my Win7 disc, my mouse wireless mouse/keyboard don't work so I can't click the "Next" button to get over to the "Repair your computer" link. I even tried a USB kb/mouse with no luck.

Any way to fix this? I really would like to avoid installing Windows over again, I don't even think I can anyways because of this keyboard issue. I've tried all the passwords I can remember, I must of picked a hard one this time.

Thanks,
bud
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m
Don't use a wireless mouse. Use an usb cable mouse instead. Same for keyboard. Have you tried other usb ports?
do you have other bootable cd/dvd's? If so... is keyboard and mouse working then?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Don't use a wireless mouse. Use an usb cable mouse instead. Same for keyboard. Have you tried other usb ports?
do you have other bootable cd/dvd's? If so... is keyboard and mouse working then?

I tried a USB mouse and keyboard it wont work at all. I clicked F8, went into safe made and selected
Repair this computer. Once I get to the Windows screen the mouse/keyboard do not work, I tried front ports and back. This a new PC I had built with a buddy. I don't believe I have any other bootable cds.

Edit: I also tried F8 > Safe Mode with Command Prompt so I could enter a CMD prompt. However, when I select the Safe Mode with Command Prompt option, it doesn't bring a dos window for me to enter any command in?
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m
http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html works as well. In step 6 (the black command prompt) you can do:
Code:
net  user  youraccountname  newpassword
If that succeeds you can skip step 7-13

Like my previous post stated, I can't get any keyboard to work or my mouse, USB or wireless. I tried every USB port on my PC.
Try to solve the mouse and keyboard issue. Are keyboard and mouse working fine on another machine?

Without a working mouse or keyboard ... you can't give input to the computer.... so you can't solve the problem.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html works as well. In step 6 (the black command prompt) you can do:
Code:
net  user  youraccountname  newpassword
If that succeeds you can skip step 7-13

Like my previous post stated, I can't get any keyboard to work or my mouse, USB or wireless. I tried every USB port on my PC.
Try to solve the mouse and keyboard issue. Are keyboard and mouse working fine on another machine?

Without a working mouse or keyboard ... you can't give input to the computer.... so you can't solve the problem.

I took a Dell Keyboard and an Acer mouse from my a computer upstairs, they work on that one fine. They also work on my computer, where I forgot my password. However soon as hit "repair my computer" and that install screen comes up, the keyboard and mouse die on me. The keyboard has a green light when its on. Soon as the install screen pops up the green light turns off. Once I restart the PC the light turns back on and the keyboard works again. The mouse has the red light, once I plug it in the light stays on. I tried every port on my PC, as long as I'm not in the installation area my kb/mouse work, soon as I attempt anything else, they dont work.

And for some reason when I click on boot in safe mode w/ command prompts, when I click that option the command prompt never shows up. So I really have no way of getting this password reset as my PC simply can't recognize my mouse and kb once I'm in system repair/installation.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m
Very strange issue. Try downloading and booting from a linux livecd . Does mouse and keyboard work then?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Very strange issue. Try downloading and booting from a linux livecd . Does mouse and keyboard work then?

I have no clue how to do that. I'm not very tech savvy.

Yeah, I put the Windows CD in, turn my PC off and turn it back on. I press F11 and I choose boot from my Asus drive (CD) and it says "Loading Windows". The the install screen pops up. Soon as that screen comes up I lost the mouse and keyboard. I can't even hit the Next button to click on repair windows, etc.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m
It's not just a faulty DVD? You did try multiple bootable dvd's isn't it?
Already tried #10 ? No results yet
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Do you have a win7 install disk?
also... boot to http://www.sevenforums.com/tutorials/666-advanced-boot-options.html and select "repair your computer". Keyboard and mouse also not working then?

I downloaded a demo of that password key program I linked you to earlier. My bluray drive recognized it. It's my drive or the win 7 disc. No scratches and it was used once and put back in the sleeve.

I've tried advanced boot options and tried using the windows 7 cd. Anytime I have use the install screen my mouse/know does not work.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
maybe win7 freezes and it's not an usb problem(?)
Download and burn this software and try to boot from it. Does mouse and keyboard work? http://www.sevenforums.com/tutorials/292068-make-windows-7-bootable-after-motherboard-swap.html
Just to test the strange behaviour

I just took the same windows 7 cd and put it in the crappy upstairs desktop. I did the f12, bootedd it from the cd and the mouse works. I can click repair computer, etc.

So we know it's not the disc nor the mouse keyboard, it had to be something with my new computer. Does it have anything to do with my PC having two hdd?
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m
F8->repair computer.... it runs a so called winpe version of windows. But it runs it from internal harddrive! So there's some problem with winpe unable to use usb stuff. Or maybe winpe freezes totally. Now we can't troubleshoot whatsoever.

Try to download and burn ubuntu livecd https://help.ubuntu.com/community/LiveCD . Boot from it.... but DON'T install! Is mouse working? Wait for further instructions.... if mouse does work.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
F8->repair computer.... it runs a so called winpe version of windows. But it runs it from internal harddrive! So there's some problem with winpe unable to use usb stuff. Or maybe winpe freezes totally. Now we can't troubleshoot whatsoever.

Try to download and burn ubuntu livecd https://help.ubuntu.com/community/LiveCD . Boot from it.... but DON'T install! Is mouse working? Wait for further instructions.... if mouse does work.

I just took my PC to my local computer shop. They where trying to use there password software, whatever stores use but he was getting a bunch of errors.

They are going to keep it over night and test it more. I don't what it could be, hopefully a driver issue and not something will cost a lot.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core i5-4440 3.1GHz Quad-CoreG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600HIS Radeon R9 270 2GB IceQ X²
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 x64
CPU
Intel Core i5-4440 3.1GHz Quad-Core
Motherboard
ASRock Z97 PRO4 ATX LGA1150
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600
Graphics Card(s)
HIS Radeon R9 270 2GB IceQ X²
Monitor(s) Displays
Asus VE247H 23.6"
Screen Resolution
1920x1080
Hard Drives
Crucial M500 240GB SSD, Western Digital Caviar Blue 1TB HDD & Western Digital My Book Essential 1TB External HDD
PSU
Rosewill 750W
Case
Corsair 200R ATX Mid Tower
Cooling
Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Logitech Anywhere Mouse MX
Internet Speed
Verizon FiOS 75/75 Mbps
Antivirus
MSE & Malwarebytes
Browser
Chrome 39.0.2171.95 m
i would of check the bios and make sure usb legacy support was enabled. but post back what the shop found.
 

My Computer My Computer

At a glance

win 10
Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell xps 9000
OS
win 10
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