Need Router help

[LADYPINKtomato1]

While waiting for a reply I saw this .. on choosing a password for this location..Utilities> System Settings below.
Administrator Password
The Router ships with NO password entered. If you wish to add a password for more security, you can set a password here. Keep your password in a safe place, as you will need this password if you need to log into the router in the future. It is also recommended that you set a password if you plan to use the Remote management feature of this Router.

The login timeout option allows you to set the period of time that you can be logged into the Router's advanced setup interface. The timer starts when there has been no activity. For example, you have made some changes in the advanced setup interface, then left your computer alone without clicking "Logout". Assuming the timeout is set to 10 minutes, then 10 minutes after you leave, the login session will expire. You will have to login to the router again to make any more changes. The login timeout option is for security purposes and the default is set to 10 minutes. As a note, only one computer can be logged into the Router's advanced setup interface at one time.

 

[iseeuu]

When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?



Cheers!
Robert

 

[LADYPINKtomato1]

Mine doesn't look like that..
I used to have that red top house..
In the 1st place on the left I see the OLD.. Georgia-Pc icon...
looks like a pc ..
to the right of the icon... is a LINE with a RED X sitting on the top..
to the right of the red X the line continues.. to what looks like grayed out .. Internet Icon

I looked around while waiting your reply.. on my network map it tells me the adapter is NOT connected.

When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

View attachment 64706

Cheers!
Robert

 

[iseeuu]

OK ... do you see the "Manage Wireless Networks" to the left of what we are looking at now? If so click on that, then right click on the wireless network and select "Properties" and find the "Security Tab". I have two screen shots above for you to look at.

See if you can make sure the "Security Tab" is set to WPA2-Personal.

Robert

 

[LADYPINKtomato1]

Where your PC shows on the far left .. that's where I see GEORGIA_PC
where YOUR red top house is .. that's where the RED X is showing.ontop of that line toward the internet Icon.on my screen .

There is nothing on my screen where your BIG red arrow is...

 

[LADYPINKtomato1]

OK ... do you see the "Manage Wireless Networks" to the left of what we are looking at now? If so click on that, then right click on the wireless network and select "Properties" and find the "Security Tab". I have two screen shots above for you to look at.

See if you can make sure the "Security Tab" is set to WPA2-Personal.

Robert

YES I have found what you ask for ... Top of the screen I see
:GEORGIA-PC NETWORK Wireless Properities on connections Name is the same
SSID is the same
Network type: Access point
Network availibility : All users

There is a ck mark in the top Sentence: Connect automatically when the network is in range.
next tab.

Security tab:

Security type : WPA-Personal
Encryption : AES
Network Security key: 187022652 #'s by the tech guy at Belkin.

 

[LADYPINKtomato1]

OK ... do you see the "Manage Wireless Networks" to the left of what we are looking at now?
YES this was found by me
If so click on that, then right click on the wireless network and select "Properties" and find the "Security Tab".
YES found the security tab..
I have two screen shots above for you to look at.

See if you can make sure the "Security Tab" is set to WPA2-Personal.
YES

Robert

SEE above in RED ink

 

[iseeuu]

OK ... do you see the "Manage Wireless Networks" to the left of what we are looking at now? If so click on that, then right click on the wireless network and select "Properties" and find the "Security Tab". I have two screen shots above for you to look at.

See if you can make sure the "Security Tab" is set to WPA2-Personal.

Robert

YES I have found what you ask for ... Top of the screen I see
:GEORGIA-PC NETWORK Wireless Properities on connections Name is the same
SSID is the same
Network type: Access point
Network availibility : All users

There is a ck mark in the top Sentence: Connect automatically when the network is in range.
next tab.

Security tab:

Security type : WPA-Personal
Encryption : AES
Network Security key: 187022652 #'s by the tech guy at Belkin.

OK but we are using WPA2-Personal, not WPA-Personal

Click the drop down box and select WPA2-Personal. Re-enter YOUR "Key Phrase". You might need to restart the laptop.

The one other major issue that might block Internet access for you here is your Anti-Virus / Firewall. If changing to WPA2 does not restore Internet connection, try disabling the Anti-Virus or Firewall or both to see if that helps?

It is late for me, so I will see how things go for you tomorrow.

Good night!
Robert

 

[LADYPINKtomato1]

I need to stop working now it's getting late.. I'm quite tired now.

I also saw an Advanced settings tab on the Wireless Network Properties box at the bottom..
I click on Advance Setting tab...
Shows..802.11 settings
NO tic/check in Enable Federal Info. Processing Standards( FIPS)
compliance for this network

 

[LADYPINKtomato1]

Robert NONE of the screenshots showed or would OPEN in the message I received on those links.

Here are some screen shots that apply to the laptop:

 

[LADYPINKtomato1]

Robert over the weekend.. With ONLY the laptop connected to the modem and Router I get connected to the internet.. just fine..
Barman was helping me.
I wanted you to know.. that part was successful. I still cannot connect wireless.
I hope you enjoyed a great Easter.
G.

 

[iseeuu]

Robert over the weekend.. With ONLY the laptop connected to the modem and Router I get connected to the internet.. just fine..
Barman was helping me.
I wanted you to know.. that part was successful. I still cannot connect wireless.
I hope you enjoyed a great Easter.
G.

That is great news! A very encouraging step forward!

Based on the last info you posted about laptop settings, it is set to use WPA-Personal whereas the router is set to WPA2-Personal, and using a different KEY passphrase or password. So until The laptop is set the same as the router and both have the same KEY passphrase or password, a secure wireless connection is not possible.

Cheers!
Robert

 

[Barman58]

Hi robert

I've suggested that LPT remove all existing wireless networks from the laptop and set up an unsecured network to prove the connectivity - before setting up wp2-psk security

just keeping you in the loop

 

[iseeuu]

Hi robert

I've suggested that LPT remove all existing wireless networks from the laptop and set up an unsecured network to prove the connectivity - before setting up wp2-psk security

just keeping you in the loop

That is a great idea. That could expose other blocks to connection like anti-virus, firewall, and pop-up blockers. I think what LPT and I accomplished the most, was to give her some familiarity with the pages in the router and see how to get there and how to make needed adjustments. With every step she is proving she is competent and can do this.

Good luck!
Robert

 

[Barman58]

The golden rule of fault diagnosis - only change one thing at a time and then recheck

It may be an old mantra, but still holds true

 

[LADYPINKtomato1]

iseeyou. and Nigel I'm so greatful to you both.. I so want this to get corrected..
other people have made this work.. I know beyond a doubt this can be accomplished.. it is time consuming .. at best.. But it will work one way or another..
Barman did you get a peek at the last screen shot I left on this thread?
Thank you both ever so much.

LPt

 

[LADYPINKtomato1]

OK ... do you see the "Manage Wireless Networks" to the left of what we are looking at now? If so click on that, then right click on the wireless network and select "Properties" and find the "Security Tab". I have two screen shots above for you to look at.

See if you can make sure the "Security Tab" is set to WPA2-Personal.

Robert

YES I have found what you ask for ... Top of the screen I see
:GEORGIA-PC NETWORK Wireless Properities on connections Name is the same
SSID is the same
Network type: Access point
Network availibility : All users

There is a ck mark in the top Sentence: Connect automatically when the network is in range.
next tab.

Security tab:

Security type : WPA-Personal
Encryption : AES
Network Security key: 187022652 #'s by the tech guy at Belkin.

OK but we are using WPA2-Personal, not WPA-Personal

Click the drop down box and select WPA2-Personal. Re-enter YOUR "Key Phrase". You might need to restart the laptop.

The one other major issue that might block Internet access for you here is your Anti-Virus / Firewall. If changing to WPA2 does not restore Internet connection, try disabling the Anti-Virus or Firewall or both to see if that helps?

It is late for me, so I will see how things go for you tomorrow.

Good night!
Robert

Robert I've not done this yet.. I was concerned that I didn't quite understand it .. I didn't want to make matters worse.

 

[LADYPINKtomato1]

When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

View attachment 64706

Cheers!
Robert

Robert hi.. when I was connected to the internet and going all over the web..just using the Laptop , moden and power to the laptop yesterday.. my connection looked very much like the above screen shot.. only thing was different was in the middle top of the connection...I have what looked like a park bench .

 

[LADYPINKtomato1]

When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

View attachment 64706

Cheers!
Robert

Robert hi.. when I was connected to the internet and going all over the web..just using the Laptop , moden and power to the laptop yesterday.. my connection looked very much like the above screen shot.. only thing was different was in the middle top of the connection...I have what looked like a park bench .

YOUR big RED arrow was pointing to what mine looked like.. It is JUST like yours with the RED top house.. to the right... said connected like you..

 

[iseeuu]

When looking at your "Network and Sharing Center", what does it say where the arrow is pointing?

View attachment 64706

Cheers!
Robert

Robert hi.. when I was connected to the internet and going all over the web..just using the Laptop , moden and power to the laptop yesterday.. my connection looked very much like the above screen shot.. only thing was different was in the middle top of the connection...I have what looked like a park bench .

I suspected it might. We will want to change that, eventually, and Barman can show you how later. It is in your best interest to follow one adviser at a time and only make one change at a time. So for now, as Barman is intent on diagnosing the wireless connection, stay with that process until solved before going on to something else.

Robert