Today [4]

[noyb]

Might want to be careful ... There's always a chance at a slander response.
Might be better to keep it in official channels.

 

[noyb]

My wife deals at Kay's she's telling me that you can return it in 30 days ...
She thinks 30 days ??
After that, If you didn't get the extended warranty .. Your Outa luck.

You'll need to know (and prove) how old it was when you first complained.

She always gets the warranty .. and has never had a problem ..
other than their records .. But she keeps all copies.

If you take more than one in at a time .. They get confused easily...
and it may take several days to get them unconfused.

 

[CarlTR6]

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

 

[LADYPINKtomato1]

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening..

 

[CarlTR6]

Does this mean being a crook and running a scam is ethical ??

Probably, but only if you're a lawyer

Exactly!

Might want to be careful ... There's always a chance at a slander response.
Might be better to keep it in official channels.

That is a good point and good advice.

 

[A Guy]

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening.. View attachment 92890

We noticed you hadn't been brightening up the forums as much. Good to see it is that "real life" thing we hear about every so often. Welcome back M'Lady

A Guy

 

[noobvious]

Sorry I've not been around lately.. way too much going on here..
I'll try to correct this .. during this week.
Dennis you make me laugh .. what can I say... thanks for noticing my absence.

We missed you!!!

Carl hello ...Nice to see you today also.. thanks for missing me.. I've missed you all as well.. so little time at night to do anything..days went by .. when I never made it to the pc.
Enjoy your evening.. View attachment 92890

You mean there is life out in the real world?
Nice to see you LPt.

 

[Carl Lawrence]

Jewerly actually. worst customer service in the world.....

Heres what happened: (Mods if you feel inappropriate, please remove. I am peeved though....)

I purchased a $3000 ring for my wife with a 1/2 karate center diamond. When I proposed to my wife, the same night, she noticed a line in it. We looked and it was a definite crack. We took it in and one person said it was a crack. Another said it was not a crack and nothing would be done about it. We had them cleaned and checked as we were supposed to, but there is no documentation on their system about the cleanings. (Now I find out this) We told them straight off that it was cracked from the get-go. We have been told off on multiple occasions that nothing would be done.

So I brought it in to finally get this resolved after having another Jewelry store confirm that it is a crack. The people at the store would not honor the warranty as there was no documentation. Today I demanded they fix it or they would loose my business and anyone elses that I can influence. The manager didn't care about any of this or call anyone higher up to see what could be done. Nothing.

So Their moto on the flyer is

"Your Total Satisfaction is our #1 Goal"

But its not. Their business is exactly that. Just business. They don't care about their customers one bit. Nor are they worried about satisfying anyone.

So the customer service # is 800-877-8812

We called and they said that in order to have a claim or any hope of getting any resolution to this, we would need print outs of all of the services rendered as proof. The customer is required of this. not the business. So even though these should be in the database, they didn't log any of it and we didn't know to get printouts. So the manager and customer support has blamed us for the inability to get this replaced. No fault on their part.

Really I don't know how any of these people sleep at night except that they obviously have no ethics on this level.

I do not believe what I have just read here. It is the worst customer service I have ever come across so far.

Anyway, I went to job-search people this morning and done some shopping Hastings, before coming home.

 

[severedsolo]

I do not believe what I have just read here. It is the worst customer service I have ever come across so far.

That is pretty bad.... I have a quite bad story too though on the subject of Customer Service:

This time last year, I was searching for a new ISP. I ended up going with Virgin Media, because it sounded too good to be true: Unlimited Downloads, Free upgrade to ADSL2+ (most companies charge you extra) Free customer service support for £30pcm including Telephone. Amazing value I thought, so I went and signed up.

What I didn't realise, was that VM were massively over subscribed, and every evening at precisely 7pm speeds would drop to just 512Kbps. Not contention, because I know what contention looks like on my line, it literally jumps speed every minute or so, depending on server load, this was 512Kbps dead, until midnight when it would recover by 512Kbps per half an hour (exactly) until it hit my full speed

Anyway, when I phoned up to explain this issue to them, I got someone who obviously had no idea how the product he was "supporting" worked. I actually had to explain to him how contention works.... Unfortunately, it quickly emerged after several conversations with other tech support staff that this was the general level of knowledge in their team.

They were promising to have it fixed by the end of the week, for no less than 5 weeks... suffice to say it never happened, in fact I think that the issue is still ongoing to this day.

To make matters worse, they sent me a dodgy router that was dropping out every few minutes, and this skyrocketed my SNR. When I asked them to reset it the bloke had absolutely no idea what I was going on about. Again, I ended up educating their "highly trained technical support staff" and then he STILL couldn't do it.

Eventually, I got out of my contract scott free, on the basis of "failure to provide a minimum amount of service" (God Bless them actually putting that into their T+C's) and went with Plusnet who are basically everything that VM is not.

Then my bill came through from VM, for £200, because they had messed up my Phone Bills, charged me for calls to their suposedly "free" support number, and applied the cancellation fee anyway.

Suffice to say, I will not ever be buying anything with a certain Mr. Branson's face attached to it ever again

 

[Thorsen]

Exactly why I posted my story. I was shocked that Kay's kept no paperwork, didn't have our inspections in their system them told me I was responsible for the printouts and that was the only way that I could prove that I was still under warranty. They blamed me for this error.

BBB was my first shot as well, but I have not had a chance to go through that process. I will today. I wish every consumer knew about this, but unfortunately they don't.

 

[Thorsen]

Might want to be careful ... There's always a chance at a slander response.
Might be better to keep it in official channels.

I would hope not as what I posted is truth... I will edit I guess though to take out any disrespectful text. Thanks Noyb.

 

[Thorsen]

My wife deals at Kay's she's telling me that you can return it in 30 days ...
She thinks 30 days ??
After that, If you didn't get the extended warranty .. Your Outa luck.

You'll need to know (and prove) how old it was when you first complained.

She always gets the warranty .. and has never had a problem ..
other than their records .. But she keeps all copies.

If you take more than one in at a time .. They get confused easily...
and it may take several days to get them unconfused.

It was a custom setting, thus the higher price tag. The 30-day return policy is not available on custom settings. But we didn't want a refund or to return it. We wanted it fixed. We took it in to get them to replace the diamond and they wouldn't. We had it inspected on three different occasions, but they gave us no paperwork or even recorded it in the system I guess. So we kept persuing this and trying to get them to repair it.

I am still very upset about this and its not helping my anxiety.

Thanks Noyb and everyone else for your support. I am not meaning to rant or hijack this thread.

On Topic: Today I am still not happy with Kay's....

 

[noyb]

Where are you in Indiana ??? Close to Kokomo ??
I have a phone line adapter that lets my computer record Phone conversations ..
using Audacity .. If it will help.

Do NOT deal with an Attorney named Radez in Indy

 

[Thorsen]

Thanks for the advice. I am in Indianapolis. I think I can get an app for my cell phone that records conversations, but I have never had to do this sort of thing. I wouldn't expect I would need to, but I definitely see your point in doing so.

 

[The Howling Wolves]

Thorsen,
Just don't give up!
Pretty soon they will get it thru their thick heads that you are dead serious and determined to resolve this issue.
Might want to send a letter to corporate office expressing the lack of customer service at the local level and that you will do whatever it takes to get the ring fixed. IMO
Good luck and again......Don't give up!

 

[CarlTR6]

Thorsen,
Just don't give up!
Pretty soon they will get it thru their thick heads that you are dead serious and determined to resolve this issue.
Might want to send a letter to corporate office expressing the lack of customer service at the local level and that you will do whatever it takes to get the ring fixed. IMO
Good luck and again......Don't give up!

+1 one on putting it in writing to the corporate office.

 

[Thorsen]

Thanks Dennis and Carl. I am going to do all I can to get this resolved.

 

[BCXtreme]

Thanks Dennis and Carl. I am going to do all I can to get this resolved.

Thorsen, I hope you get this resolved soon. I just wanted to make sure you knew that you're not allowed to secretly record phone conversations in the states listed here. If you're only going to be calling in Indiana, you'll be fine, but if you end up having to call out-of-state to fix this, you should check that list. If you do end up in a legal battle, it won't look too good if your evidence was acquired illegally.

Best of luck!

 

[Dinesh]

Today I tweaked windows 7 services using BlackViper's website and I can see some increase in performance. For example, my reboot time is reduced by 8-10 secs.

 

[Shadowjk]

Wow I don't have any Problem with Boot up times in Windows 7 but I did for Vista