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Windows 7: New radeon hd4850 - windows 7 splash screen freezes

05 Aug 2010   #11
RonLane

Windows 7 Professional- 64
 
 

It sounds like the video card is blocking the on-board. The slot is black...right?


My System SpecsSystem Spec
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05 Aug 2010   #12
Mlsabotage

Windows 7
 
 

Yes, the slot is black
My System SpecsSystem Spec
05 Aug 2010   #13
RonLane

Windows 7 Professional- 64
 
 

Best Answer - Chosen by Asker

The proper way to do this in Windows is to:
1. Go to Device Manager, find the adapter under 'Display Adapter' and Disable it (not Uninstall!), YES to confirm the action but do NOT reboot when prompted instead shutdown/power off your system.
2. Unplug the power cord and open the case to install the new add-in Video card(s).
3. Close the case and plug the power cord and turn the system on.
4. Go into BIOS settings and make sure to disable the onboard/integrated Video.
5. Save BIOS settings and reboot.
6. Either Windows will automatically see and install the new card's drivers or you will have to manually install it.
Source(s):

http://forum.networktechs.com/index.php
My System SpecsSystem Spec
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05 Aug 2010   #14
Mlsabotage

Windows 7
 
 

Problem with that is that I see nothing in the bios to disable onboard video, so the only alternative was to disable the integrated video in device manager.

And when I boot up my computer, it will hang at the splash screen. When booting into safe mode, I am unable to install the driver. An error is returned "Failed to load the detection driver". Also, in safe mode, I cannot find the 4850 in device manager.
My System SpecsSystem Spec
05 Aug 2010   #15
RonLane

Windows 7 Professional- 64
 
 

Try to follow the steps in sequence. Take out videocard....reboot....then start sequence.
My System SpecsSystem Spec
05 Aug 2010   #16
Mlsabotage

Windows 7
 
 

My System SpecsSystem Spec
05 Aug 2010   #17
Mlsabotage

Windows 7
 
 

Also, the graphics card fan spins when the computer is turned on. So, it appears to be working and is a driver issue?

I'm not sure what to do. I do not want to end up at geek squad...
My System SpecsSystem Spec
05 Aug 2010   #18
RonLane

Windows 7 Professional- 64
 
 

Nice pics. It is a different mfg and quite a bit different from mine. I can't see the power plug to the card. I would probably get an RMA# from the manufacturer and have them send you another one.
My System SpecsSystem Spec
05 Aug 2010   #19
Mlsabotage

Windows 7
 
 

I ordered it from amazon and got it a few days ago. I can upload a picture of the power if you would like. It is plugged in and the fan spins when the computer boots.

So do you think I should return it to amazon or the manufacturer? Because at this point, I do not know what to do. I have been googling solutions since I got the card, and nothing has worked.
My System SpecsSystem Spec
05 Aug 2010   #20
Mlsabotage

Windows 7
 
 

I think the onboard video needs to be disabled from the BIOS, but I cannot find anything to do that in the BIOS.
My System SpecsSystem Spec
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 New radeon hd4850 - windows 7 splash screen freezes




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