Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I lost my Screen Resolution AND taskbar customize

21 Aug 2010   #1
r2dizzle

Windows 7 Pro
 
 
I lost my Screen Resolution AND taskbar customize

I am at a loss for words. Nothing has changed (video card drivers). 1 day it was there. the next it stopped working. No windows updates happened between the time of working and not. If anyone has an idea of what internally altered itself please feel free to add useful comments. It's not the end of the world, but this shouldn't be messing up. And i can't use the customize taskbar thing anymore. I can't do system restore because they deleted the restore point that would have fixed this. and SFC /SCANNOW Command - System File Checker doesn't work.

HELP PLEASE!




Attached Thumbnails
I lost my Screen Resolution AND taskbar customize-1.2.png   I lost my Screen Resolution AND taskbar customize-2.1.png   I lost my Screen Resolution AND taskbar customize-1.png   I lost my Screen Resolution AND taskbar customize-2.png  
Attached Images
I lost my Screen Resolution AND taskbar customize-wtf.png 
My System SpecsSystem Spec
.
21 Aug 2010   #2
Harvey Meale

Windows 7 Home Premium 32-bit, BackTrack 4, Ubuntu
 
 

Hi r2dizzle,

Have you access to the Internet? If so, I'd strongly recommend running a scan with Malwarebytes' Anti-Malware. I believe you've fallen victim to a malicious attack. If you can access the Internet normally, follow the below instructions.

I'd like to ask you to download and install an application known as Malwarebytes' Anti-Malware, as it will be a necessary tool for cleaning your system. Please execute the following instructions:
  • Double-click the 'mbam-setup.exe' file to install this application.
  • Ensure a check mark is placed in the radio box next to 'Update Malwarebytes' Anti-Malware' and please also make sure that there is a check mark in the radio box next to 'Launch Malwarebytes' Anti-Malware'
  • Click 'Finish'
    • Note: If an update is found, it will download and install the latest version. Please do not interrupt this process.
  • Once the program has loaded, please ensure a check mark is placed in the radio box next to 'Perform Full Scan' (not Perform Quick Scan) and proceed by clicking on 'Scan'.
    • Note: The scan may take some time, so please be patient and wait for it to finish. Please stop all current downloads while your scan is in progress, as this may corrupt the results.
  • When the scan is complete, click 'OK' and then click 'Show Results' to view the results.
  • Make sure that everything is checked, and proceed by clicking 'Remove Selected'
  • Once disinfection is completed, a log will open in Notepad and you may be prompted to restart your machine. If you are asked to restart, please do so.
    • Note: The log is automatically saved by Malwarebytes' Anti-Malware and can be viewed by clicking on the 'Logs' tab in the main interface.
If you cannot access the Internet normally, reboot your computer into Safe Mode With Networking and do the above instructions. To do this, restart your computer and when it's booting up, tap F8. Select Safe Mode With Networking from the Boot Menu.

After the scan has completed, post the log here.

Thanks,
Harvey Meale
My System SpecsSystem Spec
21 Aug 2010   #3
r2dizzle

Windows 7 Pro
 
 

Failed to fix my problem.
Malwarebytes' Anti-Malware 1.46
Malwarebytes

Database version: 4460

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

8/21/2010 8:02:46 PM
mbam-log-2010-08-21 (20-02-46).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Objects scanned: 291672
Time elapsed: 42 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowCpl\1 (Malware.Trace) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
F:\System Volume Information\_restore{7FF5EE0E-DBBA-499C-8C69-11199328228A}\RP11\A0001182.exe (Trojan.Agent) -> No action taken.
F:\System Volume Information\_restore{7FF5EE0E-DBBA-499C-8C69-11199328228A}\RP11\A0001183.exe (Hacktool.Gen) -> No action taken.
My System SpecsSystem Spec
.

21 Aug 2010   #4
Harvey Meale

Windows 7 Home Premium 32-bit, BackTrack 4, Ubuntu
 
 

Hi r2dizzle,

Can you please explain all symptoms of this infection in as much detail as possible?

Thanks,
Harvey Meale
My System SpecsSystem Spec
21 Aug 2010   #5
r2dizzle

Windows 7 Pro
 
 

what infection? i had access to it before. routine didn't change. i just lost the ability....
My System SpecsSystem Spec
21 Aug 2010   #6
Harvey Meale

Windows 7 Home Premium 32-bit, BackTrack 4, Ubuntu
 
 

Tell me about the loss of ability. Your original post didn't really say what was wrong.
My System SpecsSystem Spec
21 Aug 2010   #7
r2dizzle

Windows 7 Pro
 
 

no screen resolution option, nor lower right taskbar customize access. There is pictures that speaks 1000 words more than i could.
My System SpecsSystem Spec
21 Aug 2010   #8
r2dizzle

Windows 7 Pro
 
 

When i right click > screen resolution> error. The lower right hand corner the customize option doesn't work.
My System SpecsSystem Spec
21 Aug 2010   #9
Harvey Meale

Windows 7 Home Premium 32-bit, BackTrack 4, Ubuntu
 
 

Hi r2dizzle,

Are these the only obvious differences?

We'll give restarting Explorer a go. Open the Task Manager (Ctrl + Shift + Esc) and then navigate to the 'Processes' tab. Right click on 'Explorer.exe' and select 'End Process'. Then, in Task Manager, click on 'File' then 'New Task (Run...)' and then type in 'explorer.exe'. See if anything's changed.

Thanks,
Harvey Meale
My System SpecsSystem Spec
22 Aug 2010   #10
r2dizzle

Windows 7 Pro
 
 

failed. next option?
My System SpecsSystem Spec
Reply

 I lost my Screen Resolution AND taskbar customize




Thread Tools




Similar help and support threads
Thread Forum
Taskbar Speaker Icon Missing and Greyed out on Customize Taskbar...
Hey all, my girlfriend is running Win 7 Home... she has always had the default Windows speaker "volume" icon down on her task bar by her clock. She uses it all the time to switch between her speakers and her headset, where she right clicks on the icon and selects "playback devices" and then...
Sound & Audio
Lost the Link to Customize System Tray Icons
This has happen some time ago and I have kind of just let it be for the time being, but I would like to have it fixed. I am pretty sure I was doing some system cleaning when it happened but did not notice the lost link until well after the fact. Now when I go to the tray and click on the arrow for...
General Discussion
lost part of taskbar and 1/2 inch of screen on right
So I started my computer up yesterday, and I noticed an incomplete display. I looked at my resolution settings, everything was normal. I restarted and everything went back to normal. I fired my computer up today, everything was still fine. I was having performance issues, noticed I had...
General Discussion
SP1 installed and I lost choice to "Customize folders' in Docs
Being new to this forum, although I've read about customizing until I'm blind and I haven't found the answer to my question. I like to customize my folders in my docs, and I've lost that choice, I'm running W7 Premium 64 bit. Under veiw there use to be the choice to customize. I could use a "folder...
Customization
Lost screen resolution after upgrade to Win7
Before upgrade I had a max screen size of 1280 x 800, and if I set to a smaller size, the image still filled the screen. This size is of course WXGA . Since upgrade I have a max of 1028 x 768 which does not fill the screen, and if I choose a smaller one,e.g. 800 x 600, the image visibly shrinks...
Graphic Cards
I lost my Screen Resolution weird
I am at a loss for words. Nothing has changed (video card drivers). 1 day it was there. the next it stopped working. No windows updates happened between the time of working and not. If anyone has an idea of what internally altered itself please feel free to add useful comments. It's not the end of...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:18.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App