Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: ATI Radeon HD 5700 Update Error!

04 Oct 2010   #1

Windows 7 Home Premium 64bit.
ATI Radeon HD 5700 Update Error!

Hi Guys,
I needed to update my drivers for my video card which is an ATI Radeon HD 5700 so I went on their support site and download the latest drivers for my graphic card which I think it's the version: (10-9_vista64_win7_64_dd_ccc_enu). As soon as I installed the update, at the end of the proccess, it told me there was an error while updating but it doesn't tell what's the specific cause of that error. I will the report as an attachment but it doesn't tell that much. Here it is: Catalyst Report.docx Now, do you have an idea what is causing the error when I try to do an update?



My Computer Specs:

Windows Version:
Windows 7 Home Premium

System type:
64-Bit Operating system

Processor version:
Intel Core (TM) i7 CPU 930 @ 2.80GHz 2.79GHz

Installed Memory (RAM):

Hard Drive Capacity:

Video Card:
Graphics card manufacturer: ATI
Graphics Chipset: Radeon HD 5700 Series
Dedicated graphics memory: 1024 MB

Sound Card:
Manufacturer: Creative Sb-X-Fi
Version 1.10.13
DirectX Version: 10.0

Manufacturer: Gigabyte
Model type: X58A-UD3R

My System SpecsSystem Spec
04 Oct 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

When there are problems installing new video drivers it is recommended to "clean install" them. This process helps to avoid conflicts when installing new drivers.

It is very important to follow proper procedure, as follows:
  • Go to the ATI website and download the most current known good driver and save it to an easy to find location.
  • Now go into Windows Explorer and in the C: drive find Program Files > ATI folder (inside will be Drivers > your driver version) and delete it (the whole folder).
  • Go into Start > Control Panel > Remove a Program and uninstall all programs for the video card. For ATI, select “ATI Catalyst Install Manager” and click on “Change”, then “Uninstall All Components”. Do not restart the computer at this time.
  • Run DriverSweeper to uninstall all video driver remnants.
  • Now restart the computer.
  • When it reaches the desktop Windows will find new hardware and will install it's own WDDM1.1 driver. Let it. You will be asked to restart. Do it.
  • Once back on the desktop you can now install the ATI driver package for your card.
More detailed info from AMD here: GPU-33: Graphics Driver Installation Instructions for Microsoft Windows 7

Hope that helps.
My System SpecsSystem Spec
04 Oct 2010   #3

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer

My System SpecsSystem Spec

04 Oct 2010   #4

Windows 7 Ultimate x64 SP1 | OSX Lion 10.7 x64

My successfull install report match yours (besides the 4850 video card IDs which are different). That may be a glitch in package installation, but way hard to identify. If in doubt, re-download and reinstall the package, that can help.
My System SpecsSystem Spec

 ATI Radeon HD 5700 Update Error!

Thread Tools

Similar help and support threads
Thread Forum
ATI Radeon HD 5700 - Triple monitor setup, unable to save
I have this card, ATI Radeon HD 5700. Trying to hook up my LG TV using a display port adapter. So when I go to display settings, my monitor is found and shown with the 3 screens. So when I click on my TV and try to extend the display I get an error stating 'Unable to save display settings'. ...
Graphic Cards
Radeon 5700, How to set up 3 Monitors?
Hi, I have a Radeon 5700 graphics card. I currently have two screens running off DVI ports. My graphics card also has a HDMI and DisplayPort available. I know that my 3rd screen needs to be running from the DP connection to facilitate 3 screens. However, my screen only has HDMI and VGA inputs. So I...
Graphic Cards
no signal with catalyst drivers on hd tv (radeon hd 5700)
hi... I did use a crt up untill today, an iiyama vision master pro but i decided to switch to using my hd tv instead since it's bigger. so i turn it on and get no signal. No problem i thought, booted in safe mode, removed the ati driver and rebooted.... booted fine and the system driver allowed me...
Graphic Cards
Radeon HD 5700 series graphic card
Usually I use Nvidia graphic cards but in my new computer I have gone for the Radeon HD 5700 series card. Here is the problem. I have an older type game designed for a 4:3 display. I have a wide screen monitor which stretches the game video to fill the screen. In my old computer with the Nvidia...
Graphic Cards
ATI Radeon 5700
When will there be a fix for the grey screening? I'm in this 0.05% of people who get it..
Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:43.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App