Graphics card causing boot problem

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  1. Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       #31

    EzioAuditore said:
    In device manager, i see nothing related to the on-board card... Btw, Im downloading the 10.10 driver now. Can u give me exact steps on uninstalling previous ATI drivers and reinstalling new drivers as i see that whenever i install or uninstall it, windows installs its own drivers and i doesn't get the CCC installed. I kinda have to install the ATI drivers again "on top of" the windows's drivers.. That's only way i can get CCC installed.. may be if that could be the reason... :O
    I just always install over the previous drivers and I never have had problems with it... I even have installed over windows drivers. I did have some issues with CCC not installing at one point but that was with Vista.
      My Computer


  2. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
    Thread Starter
       #32

    LiquidSnak said:
    This will aid in the removal of old drivers :)

    Guru3D - Driver Sweeper (Setup) download from Guru3D.com
    Thanks LiquidSnak. Let me try it,, will let u know.:)
      My Computer


  3. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
    Thread Starter
       #33

    Guys, tried that but nope,,, the problem's still there...
      My Computer


  4. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #34

    Thanks for uploading all of the requested files. The dumps confirm what you already know; it is a video error. Both dumps are nearly identical.
    Error code 117, VIDEO_TDR_TIMEOUT_DETECTED. Usual causes: Video driver/sub-system
    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02a1d000 PsLoadedModuleList = 0xfffff800`02c5ae50
    Debug session time: Sun Oct 24 09:27:58.142 2010 (GMT-4)
    System Uptime: 0 days 0:00:38.937
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 117, {fffffa8004ac4010, fffff88003c42f5c, 0, 0}
    
    Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+6f5c )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_TIMEOUT_DETECTED (117)
    The display driver failed to respond in timely fashion.
    (This code can never be used for real bugcheck).
    Arguments:
    Arg1: fffffa8004ac4010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88003c42f5c, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
    Arg4: 0000000000000000, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+6f5c
    fffff880`03c42f5c ??              ???
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x117
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`02e313c0 fffff880`03e794ef : fffffa80`04ac4010 102906c9`a00038bf 00000000`00000000 fffffa80`046bd901 : watchdog!WdDbgReportRecreate+0xa3
    fffff880`02e318e0 fffff880`03e79f6d : fffff8a0`0215cffc fffff8a0`01eb6ab0 fffff8a0`02004d69 00000000`00158293 : dxgkrnl!TdrUpdateDbgReport+0xcb
    fffff880`02e31930 fffff880`03e7abda : fffffa80`04ac4010 fffffa80`04ac4010 fffffa80`047c3d50 fffffa80`046bd010 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
    fffff880`02e319d0 fffff880`03f21f07 : fffffa80`04ac4010 00000000`00000000 fffffa80`047c3d50 fffffa80`046bd010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
    fffff880`02e31a00 fffff880`03f4bb75 : 00000000`ffffffff 00000000`000005b4 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`02e31ae0 fffff880`03f4a2bb : 00000000`00000102 00000000`00000000 00000000`000005b4 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`02e31b10 fffff880`03f1d2c6 : ffffffff`ff676980 fffffa80`046bd010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`02e31bb0 fffff880`03f49e7a : 00000000`00000000 fffffa80`047c3d50 00000000`00000080 fffffa80`046bd010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`02e31cc0 fffff800`02d31c06 : 00000000`0451994e fffffa80`046bea10 fffffa80`024cf040 fffffa80`046bea10 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`02e31d00 fffff800`02a6bc26 : fffff800`02c07e80 fffffa80`046bea10 fffff800`02c15c40 fffff880`01257534 : nt!PspSystemThreadStartup+0x5a
    fffff880`02e31d40 00000000`00000000 : fffff880`02e32000 fffff880`02e2c000 fffff880`02e30ea0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+6f5c
    fffff880`03c42f5c ??              ???
    
    SYMBOL_NAME:  atikmpag+6f5c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c75c178
    
    FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    For troubleshooting purposes, I suggest that you uninstall Eset NOD32 using this uninstall tool: Tool. Eset is known to cause conflicts and crashes on some Win 7 systems. After you get your system stable, you can reinstall it; but I do not recommend doing so. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on. The idea in troubleshooting is to eliminate all possible causes of BSOD's.

    Please completely uninstall Zone Alarm using this removal tool:http://download.zonealarm.com/bin/fr...cpes_clean.exe. ZA is a well known cause of crashes with Win 7 systems. Do not reinstall ZA.

    I find the following out of date drivers loaded on your system. Older drivers can and do cause conflicts and BSOD's. The drivers dated 2007 and 2008 are really obsolete. Update the following drivers.
    ntdisk.sys Thu Nov 15 06:40:11 2007 - This is XP software and is not going to work with Win 7. NT Disk Manager Startup Driver belongs to the software Logical Disk Manager for Windows NT or dmload by Microsoft Corp., Veritas Software. You can try to update this driver through Microsoft or Veratis software. If you can't you need to uninstall the software. Before uninstalling, please create a system restore point.

    Rt64win7.sys Thu Feb 26 04:04:13 2009 - Rt64win7.sys - Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek

    safnt.sys Thu Aug 14 10:37:35 2008 - Saming OneKey recovery software driver. This software is obsolete. You can try to update it from the Lenovo website. If there is no update, uninstall the software. It is not designed for Win 7.

    sammon.sys Thu Sep 27 02:18:30 2007 - PCGUARD DRIVER FOR Win2000/XP/2003. I cannot find the manufacturer. This is XP software; uninstall it.
    How to find drivers -
    - I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    - - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper
    Uninstall Eset and ZA. Update the above drivers or uninstall the associated software. Reboot and let's see how your system does. If you get another BSOD, please upload it and we will go from there. If you need help with the drivers, please post and ask.
      My Computer


  5. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
    Thread Starter
       #35

    Thanks Carl for analyzing the dumps.

    So, i am now going to un-install ZA and ESET and this:
    Code:
    safnt.sys    Thu Aug 14 10:37:35 2008 -  Saming OneKey recovery  software driver. This software is obsolete. You can try to update it  from the Lenovo website. If there is no update, uninstall the software.  It is not designed for Win 7.
     
    sammon.sys   Thu Sep 27 02:18:30 2007 - PCGUARD DRIVER FOR Win2000/XP/2003. I cannot find the manufacturer.  This is XP software; uninstall it.
    Actually the above drivers relate to a software names "HCL EC2 Technology" which is basically a imaging software providing B2R (Boot to restore) facility to restore to earlier date even in worst cases when the pc cant boot even.. Just thought to let you know.. :)

    Will keep you informed with the results.

    Btw, after removal of Eset and ZA, i'll be open to attacks.I don't like MSE much. Can i install KIS or that too would cause conflicts?
      My Computer


  6. Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       #36

    May I ask what is your issue with MSE? Many of us recromend it.
      My Computer


  7. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
    Thread Starter
       #37

    mckillwashere said:
    May I ask what is your issue with MSE? Many of us recromend it.
    Nothing much.. Only that it takes too long to update and its not much customizable..
    I don't have any blazing fast net..

    PS: I meant no offense to anyone's thoughts/recommendations.
      My Computer


  8. Posts : 1,849
    Windows 7 x86/x64, Server 2008r2, Web Server 2008
       #38

    Teh updates are normally very very small. I mean less than a MB
      My Computer


  9. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #39

    We recommend MSE because it does not conflict with Win 7 as most third party antivirus programs have the potential to do. Avast is one that rarely causes a problem. It is designed to work with Win 7. After you get your system stable, give it a try. I am currently using it.

    Let us know how your system does with the changes.
      My Computer


  10. Posts : 1,036
    Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
    Thread Starter
       #40

    Less than a MB?? When i used it once, it took hours to complete.. If its so, i may give it a second try..
      My Computer


 
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