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Windows 7: Display Driver has stopped Responding ans has Recovered Successfully.

04 Nov 2010   #1

Windows 7 Ultimate x64
Display Driver has stopped Responding ans has Recovered Successfully.

Alright, I know this has been posted a few times, and that quite a few methods have been tried and have succeeded or failed for some people, but every option i've tried has done nothing to help, or even fix the problem... I have the 1GB Sapphire ATI Radeon HD5830 graphics card.
I've tried:
- Uninstalling/reinstalling
- Updating, backdating, and even fresh installs of driver and/or CCC
- Intense/moderate/no cooling
- Not installing anything and letting Windows detect the driver and Auto install (without disk) the card
- Vista, XP, Win7 drivers (in compatability mode of course :P)
- I've tried third party drivers
- Physically cleaning, and making sure the card is in properly and all the pins are fine...
- Over/Under-clocking my computer (including card)

I know I sound crabby, and I hold nothing against anyone here, but it's irritating me to no end because I can't go 5 minutes without this message, and the freeze, solid colour, then 'fine' again, sometimes even up to (and including) 4 times in a row without pause, and it just freezes my computer sometimes, and i have to forcefully restart the computer.

And the worst part is, is that it does it DURING fullscreen high graphical games! Somethings going on, and from what I've seen, it's not an uncommon thing...

Although, I did notice it seems to only happen with the 1GB cards...?

If there is any way that has a high chance of success, shoot it my way please.
I greatly appreciate any help and/or advice that is given...


My System SpecsSystem Spec
04 Nov 2010   #2

Windows 10 Pro x64, Arch Linux

I was also having this same damn issue until I replaced my graphic card
I suggest getting a new graphic card, this is mainly due to faulty GPUs :)
My System SpecsSystem Spec
04 Nov 2010   #3

Windows 7 Ultimate x64

So it's to do with the actual CARD itself?

Damn... that's a waste of nearly $200AUS

But a good idea none the less...
My System SpecsSystem Spec

04 Nov 2010   #4

Windows 10 Pro x64, Arch Linux

Yes its related to the card
My System SpecsSystem Spec
04 Nov 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

You are experiencing TDR errors and these are most often hardware related.
The most common components that are at fault are:
  • Graphics Card
  • RAM
  • Power Supply
  • Motherboard
Read below for more info on TDR's and a checklist of diagnostics.
Hope that helps.

"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components

The order you do the diagnostics is not all that important. My personal strategy is to do the cheap & easy stuff first, the cheap & harder stuff next, and then the stuff that costs last. But whatever order you do it in you need to check or confirm the following:

Poorly written software and games will cause TDRs. But if this were the case it would affect lots of people, not just a few. Check the game's website & forums for patches and tips.
See if other people in the forums are having the same problem and if they were able to solve it and how.
You could also be asking too much of your video card. Check to see if your video card is tested and recommended for the game/program. Test the game at reduced settings.

It helps if you can isolate the actions that trigger the TDR. Most often it will be an application using 3D graphics. But if the incidents occur constantly it would point more towards defective hardware. If it happens more specifically (just when running Game X) it points towards overheating, settings, software, or driver issues.

You need to eliminate the possibility that your computer has a global problem. You can use a program like Prime95 to stress test your system. Free Software - GIMPS
You can run the "Stress Test" for a few hours or overnight. This will not tell you what the problem is, but it is helpful to uncover any issues your system has with instability and cooling.

Running a video intensive game for hours can generate some serious heat and overheating will cause video errors. You can check your temps by looking at your BIOS readings or use a free program like Speedfan SpeedFan - Access temperature sensor in your computer .
A real easy test is to just pull the side panel(s) off your case (You can also blow a house fan directly into the open case) and see if the problem goes away or gets better. If it does then the issue is definitely overheating. If you are overheating you need to look at installing some cooling upgrades. You want to look at ventilating the case (more or bigger fans), Upgrade your case to a larger gaming case (lots of fans, water-cooling), etc.
There are free utilities like BurninTest PassMark BurnInTest software - PC Reliability and Load Testing that you can use to test your system's cooling capability. Caution is recommended using these types of programs.

Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!).
After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using the generic Windows driver.
You can then install the latest drivers for your card (or try older drivers).
See This Tutorial: Installing and updating drivers in 7

Look in Device Manager and make sure there are no problem devices (yellow ! icon). Correct these by loading the correct drivers or disable the problem device and see if the video problem goes away.

Reseat video card and memory modules. Make sure the contacts are clean. Check all the electrical connections.

In BIOS, check the listed voltages against the manufacturer recommended specs. Reset the voltages to factory defaults and see if the video problems disappear.

Memory errors can cause video problems. Run a program like Memtest86+ for at least 3 passes to see if there are any memory errors. Memtest86+ - Advanced Memory Diagnostic Tool .
You can also test for a bad memory module by installing one stick in Slot 1 and testing, and then switch it out for the next stick, etc.

Overclocking can be a trial and error process. The clocks and/or multipliers you set or change for CPU, Memory, or GPU could be unstable. Eliminate this as a possibility by resetting these to their defaults to see if that clears the video problems. The simplest way to do this is to "Restore Bios Defaults", or Clear CMOS.

Some people have reported that by going into the video cards control panel and "down-clocking" the cards performance settings they were able to clear up the TDRs. Since W7 does not seem to tolerate any hiccups in the GPU, this would allow you to run a poor perforning card in the W7 enviroment.
So for instance, you could set the GPU clock from a 777 MHz factory setting to 750MHz, and the ram clock from a 1126MHz factory setting to 1050Mhz, or similar small change for your particular card.

Check for and install an updated BIOS, particularly if it says the newer BIOS corrects memory errors or bug fixes. You could also try loading the BIOS defaults.
While you are there, check the motherboard manufacturers forums to see if others are having issues with the same board.

Eliminate Power Management settings as a possible cause, especially if you are working with a laptop. These settings could be particularly important if the issue is in playing games.
Go to Control Panel > Hardware & Sound > Power Options. Under "Select a Power Plan" you will find that "Balanced" is the default setting.
At the bottom you will see a Down arrow next to "Show Additional Plans". Click that and select "High Performance". See if the TDR issue is affected.
Alternately, you can click "Change Plan Settings" next to the "Balanced" plan and change the setting to "Never" put the computer to sleep (This is the default on a desktop) and/or change when the display is turned off as a test.

You need to know that your power supply is delivering sufficient power. Power supply problems are the most common cause of video problems, especially using high end cards.
Check the power supply's amperage ratings. Be sure it has the ample amperage for your video card and the rest of the system.
Test the supply with multimeter to measure for a steady 12v to the card's power connectors. (The only true way to test a power supply would be to use the very expensive diagnostic equipment used in labs). But for us regular folks: I tested my power supply by hooking up my multimeter to the PCI-E connectors that I was using to power my video card (I used a spare pair from the power supply to run the card while I was testing). I then observed the meter while I used the computer, first watching the voltage, then the amps, to see if there was any drop-off or erratic behavior while booting or using the computer. My readings were rock solid. So I declared my power supply good.
Otherwise you need to replace the supply to eliminate this possibility. Or borrow one from another computer.

I suspect that a video card must perform flawlessly to operate in a Windows 7 environment and run the most recent games. If you tried all the above diagnostics and no problems were found then that leaves you with only one possibility: a defective video card. Some brands have the problem more consistently than others. You could check their forums for clues.
You could try your card in another computer running W7 to see if the problem goes along with the card.
You could try a different card in your computer. I bought an inexpensive card to use. My TDR's disappeared using a "lesser" card. Or borrow a card from another computer.
Otherwise RMA or replace the card.

TDR complaints have come from PC owners running virtually every PC configuration. They occur regardless of which video engine, manufacturer, driver, or system used. They are too numerous to write off as a random problem, but at the same time if people are getting their systems to run correctly using the same hardware and software that you are then it follows that your problem must be solvable.

More Info Here:
Timeout Detection and Recovery of GPUs through WDDM
NVIDIA Statement on TDR Errors - NVIDIA Forums
My System SpecsSystem Spec
05 Nov 2010   #6

Windows 7 Ultimate x64

Firstly, I love the comic strip at the end, bloody hilarious!
Secondly, Thanks so much, I'm trying out a few of those... solutions I'll say, and will test it all out over the next week or two, if the problem persists, I'll let you all know, but for now, thank you so much for all your help! =)

Kind Regards,
My System SpecsSystem Spec
20 Feb 2014   #7

win 7 64 pro

If you go back through this forum you'll discover that this problem is NOT hardware related- it's WINDOWS. The problem has been occurring ever since Windows XP so no one can tell me that 1,000's of people ALL have the same issues with hardware. Mine is a brand new PC with a brand new install of Windows 7 and this has only occurred in the last month. Check your logs. Every hour ON the hour. I have yet to find a fix
My System SpecsSystem Spec

 Display Driver has stopped Responding ans has Recovered Successfully.

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