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Windows 7: This computer's video card can't play themes

20 Jun 2009   #1

This computer's video card can't play themes

I have a PowerColor (ATI) HD3850 512MD3 PCIe video card on an ASUS P5B Deluxe WiFi. WEI Graphics scores of 6.9/6.9. I cannot play themes in Windows Live Photo Gallery (my screen saver or stand-alone). Windows reports "This computer's video card can't play themes" in the screen saver setup box.

When I was still using an older card, GeCube (ATI) X700 Pro, it worked in earlier releases of Win7, but I do not recall which builds. It failed in a newer build but a registry tweak to the WEI score re-enbled it. I am currently build 7229.

I do not believe that this is a hardware problem. Vertex Shader 2.0 seems to be a fairly old technology - I can find references to it's inclusion in ATI hardware circa 2002. ATI has yet to respond to a service ticket.

I have [7232.0.amd64fre.winmain.090610-1900.client_en-us.ultimate.SoLoR-custom] but have yet to install it.

I am a new dad. My beautiful wife and our wonderful girl, Lovie Anjolina Rose, really like to watch the slideshows. It is almost like my computer serves no purpose currently

I will use Google Picasa3 - in spite of my reservations regarding their EULA. It supports the Ken Burns effect and includes a cool fade transition. Because Picasa works, I can surmise that the "problem" exists within Windows Live and not Win7.

My System SpecsSystem Spec
21 Jun 2009   #2

It is a WEI bit annoying

So, no matter what I tried relative to WEI, I could not bring back the Ken Burns Effect, aka Pan and Zoom, or any theme support. I do not know how to delete a WEI score entirely.

But I did a clean install to 7232 x64 and themes are back. It is confirmed that this is not a hardware issue.

The problem began when I did a second WEI assessment to reflect a mild overclock ( I just wanted to bump my WEI scores for CPU and RAM from 6.1 to 6.6 w/o a hack).

I will do some casual research into eliminating all traces of of an existing WEI score and report back. And, even though this not a hardware issue, I believe that this post is in the correct category as Win7 will adise the user that it is.

Good ol' MS. God bless 'em. Just another thing I can fix at a billable rate.
My System SpecsSystem Spec
22 Jun 2009   #3


Theme support is gone again?!?
My System SpecsSystem Spec

22 Jun 2009   #4

Vista Ult64, Win7600

Hi, just a thought, have you got SmartDoctor for your graphic card installed.?
My System SpecsSystem Spec
22 Jun 2009   #5


Quote   Quote: Originally Posted by jfar View Post
Hi, just a thought, have you got SmartDoctor for your graphic card installed.?
No, I do not. At first glance, ATI CCC seems to provide the same functionality, but I have no need to OC my graphics card.

ATI CCC is not running on my machine.
My System SpecsSystem Spec
30 Oct 2009   #6

Win 7 64bit


FWIW, I'm having the exact same problem. The themes worked fine for about a day after I downloaded and installed the Windows Live photo gallery. The next day.."This computers video card can't play themes".

I'm running Win 7 64 bit on an ASUS P6T Deluxe V2, Core i7 920, 6GB DDR3 1600, Sapphire Vapor-X Radeon HD4870 graphics. I don't think its hardware related either but I don't have a clue where to start troublshooting this one. Any help is appreciated.

By the way, Themes worked fine with Vista 64bit on this same computer.
My System SpecsSystem Spec
08 Nov 2009   #7

Windows 7 Ultimate

  1. Right click 'Computer'
  2. Select 'Properties'
  3. You'll see your Experience Index listed there.
  4. Click to re-rate, and then the themes will work again.
My System SpecsSystem Spec
08 Nov 2009   #8

Windows 7 64 bit Home Premium

It could have been me writing what "TheRone" did. Exactly the same problem, but it's not enough to do what "efishinsea" in Windows 7. I tried, so thanks for the tip anyway.

I think Windows 7 and 4870 not are compatible. I downloaded latests drivers for my card yesterday.

<a href="Windows 7 not compatible with HD4870? picture by JohanL - Photobucket" target="_blank"><img src="" border="0" alt="Windows 7 not compatible with HD4870?"></a>
My System SpecsSystem Spec
08 Nov 2009   #9

7600.20510 x86

Quote   Quote: Originally Posted by JohanA View Post
I think Windows 7 and 4870 not are compatible. I downloaded latests drivers for my card yesterday.
They are perfectly compatible as are all HD cards.
My System SpecsSystem Spec
08 Nov 2009   #10

Windows 7 64 bit Home Premium

Thanks for the advise torrentg. I hoped that something maybe had been missed and was hoping it would be settled in e.g. a new release of drivers for the card. But since they are perfectly compatible this is not the case.

Anyone else knows what could create this problem?
My System SpecsSystem Spec

 This computer's video card can't play themes

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