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Windows 7: BIOS option "Surround View" crashes on startup

02 Feb 2011   #1

Windows 7 Home Premium 64-bit
BIOS option "Surround View" crashes on startup

Hey all,

Brand new to the forums and relatively new to Windows 7. I was trying to enable an option my motherboard came with to allow the use of the onboard (ATI radeon 3000) and external (ATI Radeon HD5670) graphics so I could run two displays, one off of each card. I could run two off the 5670 but I like to game and have other things open and felt it would be less stressful on my gaming card to just run one off the onboard for internet and instant messaging. I set the onboard to UMA and I allowed 64MB of dedicated memory. I also enabled Surround View and set the display options so that GFX0 was primary and IGFX was secondary. Everything booted up fine with the exception of the displays switching what was shown at the log in screen. Which I fixed via the ATI tool. For some reason I felt the need to restart my PC. Upon doing so it crashed after the splash screen. If I leave all settings the way they are and disable Surround View everything boots as normal. For some reason the initial boot after enabling Surround View works fine, the next restart however causes the crash. I ran the repair tool and it came back with the following:

Problem signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 48
Problem Signature 05: AutoFailover
Problem Signature 06: 1
Problem Signature 07:0x50
OS Version: 6.1.7600.
Locale ID: 1033

I am not sure if that is the actual issue or just the repair tool failing. I hope someone can give me some insight. If you need more info from me please let me know. Thanks

- Ethan

My System SpecsSystem Spec
02 Feb 2011   #2

Windows 7 Home Premium 64-bit

So I booted up my PC just a few minutes ago and a message popped up after I logged in which stated "Windows has recovered from an unexpected shutdown" and gave the following info:

Problem Signature:
Problem Even Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

BCCode: 50
BCP1: FFFFF8A000B8B483
BCP2: 0000000000000000
BCP3: FFFFF88004A04547
BCP4: 0000000000000000
OS Version: 6_1_7300
Service Pack: 0_0
Product: 768_1

It also referenced a dump file that I can't seem to open using dumpchk in the command prompt. It keeps coming back with "dumpchk [-y <sympath>] <dumpfile>" when I try select the dump file from its directory.
My System SpecsSystem Spec
02 Feb 2011   #3
Microsoft MVP

Win 7 Ultimate x64

tehbeast87, welcome to the Seven Forums.

If you could please follow the instructions here,

and start a new thread with the log in it in the Crashes and Debugging forum. Let's see if it was SurroundView that caused it ir a coincidence/something else that triggered it.
My System SpecsSystem Spec

02 Feb 2011   #4

Windows 7 Home Premium 64-bit

Thank you for leading me to the proper area, I will repost there, :)
My System SpecsSystem Spec

 BIOS option "Surround View" crashes on startup

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