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Windows 7: New HD 5770 in, PC does not boot

14 Apr 2011   #11
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

What is the exact model of your card? On the Gigabyte website they have some 5770 cards that are for 2.1 and some for 2.0 depending on the model.


My System SpecsSystem Spec
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14 Apr 2011   #12
CreepinJesus

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by PooMan UK View Post
Are your BIOS settings set correctly as your mainboard has an integrated VGA (try turning the pc on with the new card plugged in but plug your screen into the the onboard VGA) this will tell you which option the bios is using you might have to change it from auto to pci-e or something along these lines
There's no onboard graphics with this board - in the BIOS I can choose only between PCI and PCIe.

Interestingly, all the specs I can find listed for the P5LP-LE motherboard say it has integrated VGA, and you can see the VGA port at the back... but I'm looking at the motherboard now, and I'm looking straight at the text that says "P5LP-LE" and I can assure you it has no VGA port!

Quote   Quote: Originally Posted by Commodore Pet View Post
What is the exact model of your card? On the Gigabyte website they have some 5770 cards that are for 2.1 and some for 2.0 depending on the model.
According to the box it's the GV-R577UD-1GD, which is a PCIe 2.0 card.

Meanwhile, I've tested the card in my HTPC (all lovely modern hardware :P) and it works fine, straight off the bat. So, the card is functional.
My System SpecsSystem Spec
14 Apr 2011   #13
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

My System SpecsSystem Spec
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14 Apr 2011   #14
CreepinJesus

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Commodore Pet View Post
That's the one. "Emery" rings a bell, also...

I thought PCIe 2.0 cards were all backwards-compatible with PCIe 1.x slots - could this be an exception? This board was made before the 2.0 specification was released, so I doubt it's a 2.0 slot on the board.
My System SpecsSystem Spec
14 Apr 2011   #15
Zepher

Windows 7 Ultimate 64bit
 
 

Does the old video card use external power as well? I was thinking that if it doesn't then the power from the new PSU might be the issue.
If you are using the 6 pin PCIE connector from the PSU to power the card, try and use a 4pin Molex to 6pin PCIE adapter that usually comes with video cards requiring external power.
My System SpecsSystem Spec
14 Apr 2011   #16
CreepinJesus

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Zepher View Post
Does the old video card use external power as well? I was thinking that if it doesn't then the power from the new PSU might be the issue.
If you are using the 6 pin PCIE connector from the PSU to power the card, try and use a 4pin Molex to 6pin PCIE adapter that usually comes with video cards requiring external power.
No, the old card just uses PCI power. We tried it with the 4pin > 6pin converter and the same thing happens.
My System SpecsSystem Spec
14 Apr 2011   #17
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by CreepinJesus View Post
We tried it with the 4pin > 6pin converter and the same thing happens.
That's not what you want to do. You need to use the 6-pin PCIe connector from your power supply....

New HD 5770 in, PC does not boot-tf3.jpg
Thermaltakeusa**Power Supply**80PLUS Power Supply**TR2 700W : TR2 700W TR-700P
New HD 5770 in, PC does not boot-pcie-connectors.jpg


My System SpecsSystem Spec
15 Apr 2011   #18
CreepinJesus

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by CreepinJesus View Post
We tried it with the 4pin > 6pin converter and the same thing happens.
That's not what you want to do. You need to use the 6-pin PCIe connector from your power supply....
Have done - tried it with all 4 of the 6-pin plugs, as well as 2 4-pin at a time using the supplied converter. Neither worked.

We're fairly sure it's just a PCIe incompatibly now...
My System SpecsSystem Spec
15 Apr 2011   #19
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

Quote   Quote: Originally Posted by CreepinJesus View Post
Quote   Quote: Originally Posted by sygnus21 View Post
Quote   Quote: Originally Posted by CreepinJesus View Post
We tried it with the 4pin > 6pin converter and the same thing happens.
That's not what you want to do. You need to use the 6-pin PCIe connector from your power supply....
Have done - tried it with all 4 of the 6-pin plugs, as well as 2 4-pin at a time using the supplied converter. Neither worked.

We're fairly sure it's just a PCIe incompatibly now...
I would agree it's a PCI-e issue. As long as you are using the latest drivers for your graphics card and have the latest BIOS for your motherboard installed. That is all that is left.
My System SpecsSystem Spec
15 Apr 2011   #20
CreepinJesus

Windows 7 Ultimate x64
 
 

Well, thanks for the help everyone. In the end we took the card back for a refund while we still could, and Dad has to make do with 19FPS on Crysis 2 (I don't know how he copes! )
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 New HD 5770 in, PC does not boot




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