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Windows 7: Online Video Playing Issues -- Freezes & Crashes???

12 May 2011   #1

Windows 7 Pro x64 SP1 & Windows 8 & 8.1 Pro x64
Online Video Playing Issues -- Freezes & Crashes???

Hello. I need your advice or assistance with a specific issue.

When I play long videos on YouTube (Say over 5 minutes long.) sometimes (not always) I get an issue with the video playing at the near or the end of the video.

These are the sequence of steps of what is happening near the end or a later part of the playing video:

1. Video usually instantly freezes (as a still image) while the sound is still being played. Mouse and keyboard (sometimes) not responsive and other times I can move the mouse, but none of the buttons like closing the web browser will close. This can last 1-2 seconds. I notice at times too when I click on another system activity, for example clicking on another tab in the browser while the video is playing, this video freeze will happen instantly in a longer playing video too.

2. After the frozen still image which lasts for 1-2 seconds , the screen flashes quickly black a couple of times for a total time of 1-2 seconds.

3. After the brief black screen flashes, I get the screen clipping I have attached here (see below). The video screen is solid green, and the message from the notification area stating, "Display driver stopped responding and had recovered. Display driver AMD driver stopped responding and has successfully recovered." The mouse and keyboard are fully operational at step 3. The video will not respond. Obviously, video play cannot be resumed. I have to close the browser window and start all over again if I want to watch the video again. Now, the odds of this issue happening again while playing the same long video are 50/50.

Here is the Windows Problem Details connected with the screen clipping here:

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA800A73C010
BCP2: FFFFF8800457845C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


1. This seems to happen while playing longer videos usually later in the video time period.

2. I notice *it seems* longer videos that have to stream or that download the data stream SLOWLY are more often to have this issue happen than videos that are FAST to download the data stream. For example, trying to watch a video while the data is being downloaded. You can see this when looking at the screen clipping below. However, this is not always the case. In a few instances, I can still have the long video downloaded and THEN AFTER watch it and it will happen too.

3. *Previous* to this particular instance issue here: I have removed the AMD/ATI driver and software suite and installed the latest driver only version. I used the latest version of Driver Sweeper to remove the original AMD/ATI driver and software suite.

4. To let you know since this has been happening, I had increased my RAM to 8GB. I had to make some changes to my BIOS like slight voltages increases in DRAM and the motherboard's northbridge and the memory module timings modified. This issue happens. I reset all values to their default values -- issue like here still happens too.

Any advice or suggestions? Please reply.

Thank you!

Some basic general stats of my system:
- Windows 7 Pro 64-Bit.
- Intel Core 2 Quad Q9550 -- Yorkfield 2.83 GHz 1333 MHz processor.
- ASUS P5Q desktop motherboard.
- 8 GB of Corsair XMS2 4x2 GB DDR2 RAM.
- XFX Radeon HD5670 Graphics Card.

Attached Thumbnails
Online Video Playing Issues -- Freezes & Crashes???-step-3-video-playback-issue..png  
My System SpecsSystem Spec
12 May 2011   #2
Microsoft MVP

Win 7 Ultimate x64

The green video is a known bug with Flash. It isn't AMD or Nvidia specific and can happen on either equally. It can also happen from one driver update to the next, with no real rhyme or reason as to when or why it happens.

Not sure that I have ever seen what exactly causes it or if it will ever be fixed. That said one of the fixes for it is to disable the hardware acceleration support in Flash. Just right click on the video (normal or green) and select settings, then uncheck "enable hardware acceleration". Refresh the page and it should be OK.

That should take care of the green video problem and hopefully also fix the other problems with flash videos crashing the driver.
My System SpecsSystem Spec
13 May 2011   #3

Windows 7 Pro x64 SP1 & Windows 8 & 8.1 Pro x64

@ stormy13:

Hello. Thank you for your reply. Your answer sounds the most appropriate for my issue. It would seem that that is indeed the reason for my problem and it may be the case from Flash. I have unchecked the "Enable hardware Acceleration" and *STILL* this issue appears under the same conditions I originally posted. I see regardless if I use either my nVidia card or my AMD/ATI card, it happens here too. It is totally random and happens only when I playback online videos at times.

Let me ask you this... ...could it be the the increase in RAM with maybe some instability issues and somehow impacting the video playback in some way??? I never noticed this when I had 4 GB of RAM. It seemed to start happening when I increased or doubled the RAM for my system.

Please reply.

My System SpecsSystem Spec

13 May 2011   #4
Microsoft MVP

Win 7 Ultimate x64

The increase in ram shouldn't have any affect on it, but this is Flash so who knows. Only way to test that is to pull 2 sticks and go back to 4 GB and see if it still happens.

Also if you haven't see if uninstalling Flash and re-installing with the latest (10.3 that just came out this week if you haven't got it yet),

Latest Version of Adobe Flash Player

Before installing use the Flash uninstaller,

Uninstall Flash Player | Windows

and if you don't have it grab ccleaner,

CCleaner - Builds

to clean out any Flash files stored on your computer (and they are there).
My System SpecsSystem Spec

 Online Video Playing Issues -- Freezes & Crashes???

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