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Windows 7: BSOD when doing anything involving graphics card

18 Sep 2011   #1

Windows 7 Home Premium 64-bit
BSOD when doing anything involving graphics card

I have an HP Media Center m8120n that I want to use to record TV but anytime I do anything that involves the graphics card I BSOD (Media Center, Games, etc). I tried installing the latest drive but it BSOD while installing. Nvidia GeForce 7350 LE
The computer also BSOD when I plug in/boot up with the IR receiver plugged in (it came with the computer)

My System SpecsSystem Spec
18 Sep 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

any minidump files you can upload?
My System SpecsSystem Spec
18 Sep 2011   #3

Windows 7 Home Premium 64-bit

How did I forget that....

Also, now when I open Media Center it immediately stops responding and crashes.

My System SpecsSystem Spec

19 Sep 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64

Well the problem causer showed up without much trouble. CI.dll is your issue.
From reading around it's either corrupt or you're infected with something.

First thing I would do is SFC /SCANNOW Command - System File Checker
Before scanning with malwarebytes from Safe Mode

Since this is a unfamiliar error for me (outside of vista) we may have to troubleshoot a bit before we figure this out.

Probably caused by : CI.dll ( CI!RSA32Alloc+14 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg2: 8d339750
Arg3: 00000000
Arg4: 00000000

Debugging Details:






TRAP_FRAME:  8d395224 -- (.trap 0xffffffff8d395224)
ErrCode = 00000002
eax=91974000 ebx=8533e140 ecx=00000e92 edx=00000000 esi=91974000 edi=00001000
eip=82d7026e esp=8d395298 ebp=8d3952e0 iopl=0         nv up ei ng nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
82d7026e 832600          and     dword ptr [esi],0    ds:0023:91974000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82cdc6f6 to 82c9705d

8d395024 82cdc6f6 82db9000 0000007a 00000002 nt!InterlockedPushListSList+0x1
8d395090 82ce43b3 0000007a 00000000 00000000 nt!MiRemoveAnyPage+0x514
8d3950b8 82cdea15 0000007a 00000000 00000000 nt!MiGetPage+0x28a
8d395100 82ce0ab9 00000001 91974000 8d395224 nt!MiResolveDemandZeroFault+0x121
8d395180 82cd6e96 91974000 00000000 82d84300 nt!MiDispatchFault+0x659
8d39520c 82c965d8 00000001 91974000 00000000 nt!MmAccessFault+0x157c
8d39520c 82d7026e 00000001 91974000 00000000 nt!KiTrap0E+0xdc
8d3952e0 83341743 00000001 0000060c 72634943 nt!ExAllocatePoolWithTag+0x6bd
8d3952f4 83348938 0000060c 8d3956f4 9196ea00 CI!RSA32Alloc+0x14
8d395354 833484b3 9196ea00 8d3954e4 8d3956f4 CI!Mod+0xc8
8d3953b0 83345f5f 8d3956f4 00000000 8c18bce8 CI!BenalohModExp+0x293
8d39546c 83301ae4 00000208 8d395904 8d3956f4 CI!BSafeEncPublicEx+0xdf
8d395b18 833012a2 00008004 8d395b90 00000014 CI!MinCryptVerifySignedHash+0xf0
8d395bec 83302942 9196db30 00000004 9196dab8 CI!MinCryptVerifyCertificateWithPolicy+0x320
8d395cbc 83302b51 91972008 00001b78 00000000 CI!MinCrypK_VerifySignedDataKModeEx+0x1fe
8d395d50 832ff306 91972000 00001b80 8d395f68 CI!MinCryptVerifySignedFileKMode+0x9a
8d395dfc 832fcee8 8d395ed8 91972000 00001b80 CI!MinCrypK_CheckSignedFile+0x35
8d395e58 832fdab0 87060310 8d395ed8 00008004 CI!CipFindFileHash+0xd6
8d395f34 832fdecf 87060310 920c0000 00039000 CI!CipValidateFileHash+0x1d4
8d395fac 82e2adc4 87060310 920c0000 00039000 CI!CiValidateImageHeader+0x171
8d395fc8 82e2ac32 87060310 920c0000 00039000 nt!SeValidateImageHeader+0x4d
8d395fcc 87060310 920c0000 00039000 00000001 nt!MiValidateImageHeader+0x1a4
WARNING: Frame IP not in any known module. Following frames may be wrong.
8d395fd0 920c0000 00039000 00000001 a091818d 0x87060310
8d395fd4 00039000 00000001 a091818d 86f54270 0x920c0000
8d395fd8 00000000 a091818d 86f54270 8d39607c 0x39000


83341743 5d              pop     ebp



FOLLOWUP_NAME:  MachineOwner




FAILURE_BUCKET_ID:  0x7f_8_CI!RSA32Alloc+14

BUCKET_ID:  0x7f_8_CI!RSA32Alloc+14

Followup: MachineOwner

3: kd> lm t n
start    end        module name
80bbd000 80bc5000   kdcom    kdcom.dll    Mon Jul 13 20:08:58 2009 (4A5BDAAA)
82c19000 82c50000   hal      halmacpi.dll Mon Jul 13 18:11:03 2009 (4A5BBF07)
82c50000 83060000   nt       ntkrpamp.exe Wed Jun 22 21:27:31 2011 (4E02A493)
83224000 8329c000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:06:41 2009 (4A5BDA21)
8329c000 832ad000   PSHED    PSHED.dll    Mon Jul 13 20:09:36 2009 (4A5BDAD0)
832ad000 832b5000   BOOTVID  BOOTVID.dll  Mon Jul 13 20:04:34 2009 (4A5BD9A2)
832b5000 832f7000   CLFS     CLFS.SYS     Mon Jul 13 18:11:10 2009 (4A5BBF0E)
832f7000 833a2000   CI       CI.dll       Mon Jul 13 20:09:28 2009 (4A5BDAC8)
833a2000 833c7000   ksecpkg  ksecpkg.sys  Thu Dec 10 22:04:22 2009 (4B21C4C6)
833c7000 833f4000   rdyboost rdyboost.sys Mon Jul 13 18:22:02 2009 (4A5BC19A)
8ae11000 8ae82000   Wdf01000 Wdf01000.sys Mon Jul 13 18:11:36 2009 (4A5BBF28)
8ae82000 8ae90000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8ae90000 8aed8000   ACPI     ACPI.sys     Mon Jul 13 18:11:11 2009 (4A5BBF0F)
8aed8000 8aee1000   WMILIB   WMILIB.SYS   Mon Jul 13 18:11:22 2009 (4A5BBF1A)
8aee1000 8aee9000   msisadrv msisadrv.sys Mon Jul 13 18:11:09 2009 (4A5BBF0D)
8aee9000 8af13000   pci      pci.sys      Mon Jul 13 18:11:16 2009 (4A5BBF14)
8af13000 8af1e000   vdrvroot vdrvroot.sys Mon Jul 13 18:46:19 2009 (4A5BC74B)
8af1e000 8af2f000   partmgr  partmgr.sys  Mon Jul 13 18:11:35 2009 (4A5BBF27)
8af2f000 8af3f000   volmgr   volmgr.sys   Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8af3f000 8af8a000   volmgrx  volmgrx.sys  Mon Jul 13 18:11:41 2009 (4A5BBF2D)
8af8a000 8afa0000   mountmgr mountmgr.sys Mon Jul 13 18:11:27 2009 (4A5BBF1F)
8afa0000 8afde000   NETIO    NETIO.SYS    Thu Apr 08 21:32:21 2010 (4BBE91B5)
8afde000 8aff5000   tdx      tdx.sys      Mon Jul 13 18:12:10 2009 (4A5BBF4A)
8b000000 8b00e000   Npfs     Npfs.SYS     Mon Jul 13 18:11:31 2009 (4A5BBF23)
8b019000 8b0f4000   iaStorV  iaStorV.sys  Fri Mar 05 15:26:21 2010 (4B9176FD)
8b0f4000 8b0fd000   amdxata  amdxata.sys  Fri Mar 19 11:19:01 2010 (4BA3A3F5)
8b0fd000 8b131000   fltmgr   fltmgr.sys   Mon Jul 13 18:11:13 2009 (4A5BBF11)
8b131000 8b142000   fileinfo fileinfo.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
8b142000 8b1f9000   ndis     ndis.sys     Mon Jul 13 18:12:24 2009 (4A5BBF58)
8b200000 8b20b000   TDI      TDI.SYS      Mon Jul 13 18:12:12 2009 (4A5BBF4C)
8b20b000 8b33a000   Ntfs     Ntfs.sys     Thu Mar 10 21:29:11 2011 (4D799707)
8b33a000 8b365000   msrpc    msrpc.sys    Mon Jul 13 18:11:59 2009 (4A5BBF3F)
8b365000 8b378000   ksecdd   ksecdd.sys   Mon Jul 13 18:11:56 2009 (4A5BBF3C)
8b378000 8b3d5000   cng      cng.sys      Mon Jul 13 18:32:55 2009 (4A5BC427)
8b3d5000 8b3e3000   pcw      pcw.sys      Mon Jul 13 18:11:10 2009 (4A5BBF0E)
8b3e3000 8b3ec000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:11:14 2009 (4A5BBF12)
8b3ec000 8b3f7000   Msfs     Msfs.SYS     Mon Jul 13 18:11:26 2009 (4A5BBF1E)
8b400000 8b408000   rdpencdd rdpencdd.sys Mon Jul 13 19:01:39 2009 (4A5BCAE3)
8b408000 8b410000   rdprefmp rdprefmp.sys Mon Jul 13 19:01:41 2009 (4A5BCAE5)
8b419000 8b562000   tcpip    tcpip.sys    Mon Jun 20 22:25:01 2011 (4E000F0D)
8b562000 8b593000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:12:03 2009 (4A5BBF43)
8b593000 8b5d2000   volsnap  volsnap.sys  Mon Jul 13 18:11:34 2009 (4A5BBF26)
8b5d2000 8b5da000   spldr    spldr.sys    Mon May 11 11:13:47 2009 (4A084EBB)
8b5da000 8b5ea000   mup      mup.sys      Mon Jul 13 18:14:14 2009 (4A5BBFC6)
8b5ea000 8b5f2000   mctkmdldr mctkmdldr.sys Tue Apr 13 05:50:47 2010 (4BC44C87)
8b5f2000 8b5fa000   hwpolicy hwpolicy.sys Mon Jul 13 18:11:01 2009 (4A5BBF05)
8b600000 8b608000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:01:40 2009 (4A5BCAE4)
8b60f000 8b641000   fvevol   fvevol.sys   Fri Sep 25 21:24:21 2009 (4ABD7B55)
8b641000 8b652000   disk     disk.sys     Mon Jul 13 18:11:28 2009 (4A5BBF20)
8b652000 8b677000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:11:20 2009 (4A5BBF18)
8b677000 8b684000   crashdmp crashdmp.sys Mon Jul 13 18:45:50 2009 (4A5BC72E)
8b684000 8b75f000   dump_iaStorV dump_iaStorV.sys Fri Mar 05 15:26:21 2010 (4B9176FD)
8b75f000 8b770000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F)
8b770000 8b78f000   cdrom    cdrom.sys    Mon Jul 13 18:11:24 2009 (4A5BBF1C)
8b78f000 8b7b5800   MpFilter MpFilter.sys Wed Apr 06 13:25:55 2011 (4D9CB033)
8b7b6000 8b7bd000   Null     Null.SYS     Mon Jul 13 18:11:12 2009 (4A5BBF10)
8b7bd000 8b7c4000   Beep     Beep.SYS     Mon Jul 13 18:45:00 2009 (4A5BC6FC)
8b7c4000 8b7d0000   vga      vga.sys      Mon Jul 13 18:25:50 2009 (4A5BC27E)
8b7d0000 8b7f1000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:25:49 2009 (4A5BC27D)
8b7f1000 8b7fe000   watchdog watchdog.sys Mon Jul 13 18:24:10 2009 (4A5BC21A)
9042f000 90489000   afd      afd.sys      Sun Apr 24 21:35:37 2011 (4DB4DDF9)
90489000 904bb000   netbt    netbt.sys    Mon Jul 13 18:12:18 2009 (4A5BBF52)
904bb000 904c2000   wfplwf   wfplwf.sys   Mon Jul 13 18:53:51 2009 (4A5BC90F)
904c2000 904e1000   pacer    pacer.sys    Mon Jul 13 18:53:58 2009 (4A5BC916)
904e1000 904f2000   vwififlt vwififlt.sys Mon Jul 13 18:52:03 2009 (4A5BC8A3)
904f2000 90500000   netbios  netbios.sys  Mon Jul 13 18:53:54 2009 (4A5BC912)
90500000 90513000   wanarp   wanarp.sys   Mon Jul 13 18:55:02 2009 (4A5BC956)
90513000 90523000   termdd   termdd.sys   Mon Jul 13 19:01:35 2009 (4A5BCADF)
90523000 90564000   rdbss    rdbss.sys    Mon Jul 13 18:14:26 2009 (4A5BBFD2)
90564000 9056e000   nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48)
9056e000 90578000   mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
90578000 9057d900   MpKsl75d84797 MpKsl75d84797.sys Tue Mar 30 21:06:14 2010 (4BB2AE16)
9057e000 9058a000   discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214)
9058a000 905a2000   dfsc     dfsc.sys     Tue Apr 26 21:33:45 2011 (4DB78089)
905a2000 905b0000   blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8)
905b0000 905d1000   tunnel   tunnel.sys   Mon Jul 13 18:54:03 2009 (4A5BC91B)
905d1000 905e3000   intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07)
93231000 93caedc0   nvlddmkm nvlddmkm.sys Fri Jul 09 16:15:14 2010 (4C379162)
93caf000 93cb0040   nvBridge nvBridge.kmd Fri Jul 09 16:10:11 2010 (4C379033)
93cb1000 93cf1000   mctkmd   mctkmd.sys   Wed May 26 06:18:29 2010 (4BFD0385)
93cf1000 93da8000   dxgkrnl  dxgkrnl.sys  Mon Nov 01 21:37:53 2010 (4CCF7981)
My System SpecsSystem Spec
19 Sep 2011   #5

Windows 7 Home Premium 64-bit

I just ran SFC Scannow and it found nothing.
Malwarebytes didn't find anything either.
My System SpecsSystem Spec
22 Sep 2011   #6

Windows 7 Home Premium 64-bit

Any ideas?
My System SpecsSystem Spec
22 Sep 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64

Sorry that was really all I could offer based on what information was in there.

A repair install could solve your issue, but it's really a shotgun blast solution.
Repair Install
My System SpecsSystem Spec
22 Sep 2011   #8

7 ultimate x64

Does your graphics card display any strange objects on screen? Vertical lines, boxes, etc? Check in event viewer for "Code 43". If yes, it means your GPU is malfunctioning.
My System SpecsSystem Spec

 BSOD when doing anything involving graphics card

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