win 7 ultimate x64 can't recognize my intel hd graphic card

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  1. Posts : 7
    windows 7 ultimate x64
       #1

    win 7 ultimate x64 can't recognize my intel hd graphic card


    hello there :)

    i bought recently an HP G62-b31ee, it had linux os pre installed but they installed win7 (after formatting the hard drive )

    all drivers works fine except the graphic card

    - when i opened device manager i found (standard vga graphics adaptor) under display adapters

    - i searched for the drivers and found the right version from HP & Intel sites, but failed to install them (neither running the .exe way nor "have a disk" way)

    - i surfed the forum looking for a solution in some similar cases but nothing worked


    - here is my notebook specifications :

    HP G62-b31EE Notebook PC Product Specifications - c02574963 - HP Business Support Center

    i'll be so happy if i find the solution here
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
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  3. Posts : 7
    windows 7 ultimate x64
    Thread Starter
       #3

    As i said, i tried it and another one from intel website

    running the exe leads to this message after extracting files (in attachments)

    extracting the files and adding the driver manually from device manager ends into a (yellow marked driver) the system says it can't load the driver
    Attached Thumbnails Attached Thumbnails win 7 ultimate x64 can't recognize my intel hd graphic card-untitled.png  
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    That is the problem with HP ... they dont provide any drivers bundled with their products . Do you know what is the motherboard of this model ? You may consult with them who have installed windows there for you , they may have some idea . If they are computer sellers , they must have various drivers for different kinds of boards and cards .
      My Computer


  5. Posts : 2,606
    Windows 7 Pro X64 SP1
       #5

    At the risk of being insulting, are you sure that you have an Intel model?

    HP lists both Intel and AMD drivers for the G62-b31ee:

    Software & Driver Downloads HP G62-b31EE Notebook PC - HP Customer Care (United States - English)

    (Only one will apply.)
      My Computer


  6. Posts : 7
    windows 7 ultimate x64
    Thread Starter
       #6

    @bobkn well, i didn't try the AMD driver before, the notebook specifications plus the data on the package says the same about the graphic driver : Intel HD graphics, but i'll give it a try
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  7. Posts : 7
    windows 7 ultimate x64
    Thread Starter
       #7

    that failed too ..
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  8. Posts : 103
    Windows 7 Home Premium 32bit
       #8

    Please run the DirectX Diagnostics Tool (dxdiag) and output it here.
    Also, do you have any Service Packs installed?
      My Computer


  9. Posts : 742
    MS Windows 7 Ultimate 64-bit SP1
       #9

    Try this utility Unknown Device Identifier a freely downloadable program. This will help you in identifying the graphic chips used on the motherboard. You can search on internet based on the results.

    Another way is to try Microsoft Update from within Windows 7. Sometimes if lucky a suitable driver may be found.
      My Computer


  10. Posts : 4,161
    Windows 7 Pro-x64
       #10

    Is this the one you tried from Intel? It's 64-bit specific.

    Version: 15.22.50.64.2509 (The sequence of numbers must match exactly.)

    Before you load any drivers, make sure your Windows 7 is up to date.

    Check to see if your BIOS version is F.47. Update it if it's not.
    HP Notebook System BIOS Update (Intel Processors) HP G62-b31EE Notebook PC - HP Customer Care (United States - English)=

    Then download and install the HD driver package.
    http://downloadcenter.intel.com/Deta...essor&lang=eng

    Edit: Thought for sure you had 32-bit. Changed to x64.
    Last edited by carwiz; 09 Oct 2011 at 13:28. Reason: Change x86 to x64
      My Computer


 
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