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Windows 7: After Windows update 2nd Viewsonic monitor will no longer display

29 Nov 2011   #1
KChristians

Windows 7 Home Premium - 64 bit
 
 
After Windows update 2nd Viewsonic monitor will no longer display

Just performed windows update on my Dell Inspiron Desktop 560MT - Intel(R) G45/G43 Express Chipset. I am running Windows 7 Home Premium - 64 bit. I have been using dual monitors on the system since purchase. After performing windows update today my second monitor (connected by HDMI) will no longer display. The other monitor (the working one) is connected via VGA. The system does not recognize it is even connected. At start up however it will display up until login window. I am using two ViewSonic VX2453 Series monitors. I am desperate as I have to have both monitors for work. I have tried unplugging and replugging, restarting it with it unplugged and plugged. I uninstalled the update and have tried autodetect on the system all to no avail. Help!!


My System SpecsSystem Spec
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29 Nov 2011   #2
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

KChristians, welcome to the Seven Forums.

Sounds like you have WU set to automatically download and install updates, and it updated either the video or monitor driver. If that is what happened check your update history and you can uninstall it from there and should get you back to the previous drive.

Also if that s what it was you might want to set WU to not download and install drivers automatically, step #4 here,

Device Installation Settings
My System SpecsSystem Spec
29 Nov 2011   #3
KChristians

Windows 7 Home Premium - 64 bit
 
 
Not working --

Uninstalling the update was the first thing I did before I even posted but unfortunately that did not help. Any other suggestions???
My System SpecsSystem Spec
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29 Nov 2011   #4
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Tried re-installing the last working driver?
My System SpecsSystem Spec
29 Nov 2011   #5
KChristians

Windows 7 Home Premium - 64 bit
 
 

Not sure where to find it or how to do it. Monitors didn't come with disks.
My System SpecsSystem Spec
29 Nov 2011   #6
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Was it the monitor or the video driver that WU updated?
My System SpecsSystem Spec
29 Nov 2011   #7
KChristians

Windows 7 Home Premium - 64 bit
 
 

Apparently both from the log.
My System SpecsSystem Spec
29 Nov 2011   #8
KChristians

Windows 7 Home Premium - 64 bit
 
 
Problem Solved!!!

Found this link on another forum and it took care of the problem!! Thanks for trying to help me out Stormy13!!

http://www.viewsonic.com/support/dow...d_Win7_x64.zip
My System SpecsSystem Spec
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 After Windows update 2nd Viewsonic monitor will no longer display




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