Video hardware error

Page 4 of 5 FirstFirst ... 2345 LastLast

  1. Posts : 73
    Windows 7 Home Premium 64bit
    Thread Starter
       #31

    I uninstalled Internet Explorer 9 and I'm back using IE8. However, I had to force a shutdown when the message "Preparing to configure Windows. Do not turn off the computer" remained on the screen for nearly half an hour. I'm just started a sfc scan to check that the system files are working properly.

    Update: SFC found nothing wrong.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #32

    How is the system now responding? Did changing back to IE8 help?
      My Computer


  3. Posts : 73
    Windows 7 Home Premium 64bit
    Thread Starter
       #33

    I think the system is working fine at the moment. Internet Explorer 8 seems to run faster than IE9 on my computer.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #34

    Alright, see how the system responds for the next few days. Then post back whether the thread is solved or not. Best of luck!
      My Computer


  5. Posts : 73
    Windows 7 Home Premium 64bit
    Thread Starter
       #35

    The computer was working fine until I turned it on half an hour ago. I got a windows explorer error as follows:

    Source
    Windows Explorer
    Summary
    Stopped working
    Date
    01/05/2012 19:19
    Status
    Report sent
    Description
    Faulting Application Path: C:\Windows\explorer.exe
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7600.16768
    Application Timestamp: 4d688122
    Fault Module Name: SHELL32.dll
    Fault Module Version: 6.1.7600.16941
    Fault Module Timestamp: 4f0420b7
    Exception Code: c0000005
    Exception Offset: 000000000008ca99
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 6153
    Additional Information 1: ec99
    Additional Information 2: ec99ff8de6234bc68465d94300d3401d
    Additional Information 3: 09d2
    Additional Information 4: 09d22269395bc76c0cde759f65f0de87
     
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #36

    Have you made any changes since your last post?
      My Computer


  7. Posts : 73
    Windows 7 Home Premium 64bit
    Thread Starter
       #37

    I haven't made any changes. I did a sfc scan and the first run found no integrity violations.
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #38

    That's good news. Explorer crashes usually occur due to data/Windows corruption or an application/service conflict. Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  9. Posts : 73
    Windows 7 Home Premium 64bit
    Thread Starter
       #39

    I did a McAfee Security Centre scan on 28th April on 21:00 and didn't use the computer again until today. I think there may have been a conflict between McAfee and Windows that caused the windows explorer error. The computer seems to be running fine now, though.
      My Computer


  10. Posts : 73
    Windows 7 Home Premium 64bit
    Thread Starter
       #40

    I was using Internet Explorer at the time the windows error happened.
      My Computer


 
Page 4 of 5 FirstFirst ... 2345 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:47.
Find Us