Intel Graphics Accelerator Drivers

billynodriver · 10 Dec 2012

Hello, laptop specs - Acer Aspire One AOD270. I'd like to use sandboxie as i need to use java (oracle).

i recently tried loading sandboxie with firefox and got the BSOD. Bluescreenview showed that the following was the the cause;

''caused by driver'' igdkmd32.sys ''file description'' Intel (R) WDDM Kernel mode driver ''product name''Intel Graphics Accelerator Drivers forWindows 7(R)

igdkmd32.sysis is a file of the INTEL GRAPHICS MEDIA ACCELERATOR 3600 SERIES, 8.14.8.1064 , driver on my laptop.

On the Acer laptop driver support site there a two VGA updates available , 8.14.8.1065 and 8.14.8.1075.

I've never updated drivers before so hoping for some guidance as no forum has been able to help me as yet and seing as my warranty has expired Acer is not much help.

eg,which one should i choose, do i need to delete the old one before installing the new, and what is the procedure for updating ?

I've asked on other forums but as yet i've found no guidance, so any help much appreciated.

Thanks

gazz9496 · 10 Dec 2012

removing the old drivers prior to doing an update is of course the best way to go, though isn't required but problems could occur installing over the top of old drivers.

hope doing the update will resolve the issue.

Mark Phelps · 13 Dec 2012

billynodriver said:

... I've never updated drivers before so hoping for some guidance as no forum has been able to help me as yet and seing as my warranty has expired Acer is not much help.

eg,which one should i choose, do i need to delete the old one before installing the new, and what is the procedure for updating ?

These are ZIP files -- compressed archives. After downloading, you need to "unzip" them. They will each create a directory, with files and other directories under ther. In the directory, you will see a readme file -- you should read that. All you need to do is run the setup.exe file -- which you should right-click and select Run as Administrator. The new drivers will then be installed automatically.

As to which one, I would read the readme from the second download and see if it addresses problems or bugs newer than the first download, and if so, install that one.