Windows 7 - Stuck on "Shutting down screen" - Nvidia 110.70 beta drive

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  1. Kope
    Posts : 8
    Windows 7 - Home Premium - 64bit
       New #1

    Windows 7 - Stuck on "Shutting down screen" - Nvidia 110.70 beta drive


    Hello,

    Sorry for making a new thread, but it seems this subject needs one as it differs from others. So basicly when I ever try to shut down my computer it just gets stuck on the shutting down screen. I search through older threads and such and found a way to see if there is any errors at Even Viewer.

    Few days ago I downloaded Nvidia beta driver for my GTX 560 Ti, graphic card, the version of the driver is 310.70. Now as it seems from Even Viewer it's causing the problem, there was an error with event id 1.

    Details of the error: "The NVIDIA OpenGL driver detected a problem with the display
    driver and is unable to continue. The application must close.

    Error code: 3
    Visit Support | NVIDIA for more information."

    Althought Nvidia seems to be the one causing problem, for example yesterday my computer was again stuck on the shutting down screen but I can't see any errors regarding to Nvidia at Event Viewer or for any else application. Now I wonder if I should remove the driver and replace it with older stable one or do as done in the older problem which had the same kind of nvidia problem but there the guy just removed Nvidia service?

    Thanks already!
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Welcome aboard, Kope.

    Get rid of the beta driver, and use a known stable version. I recommend GeForce 306.23.

    Let us know the results ... is the issue still there after making this change?
      My Computer
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  4. Kope
    Posts : 8
    Windows 7 - Home Premium - 64bit
    Thread Starter
       New #3

    I did all as u said deleted with driver fusion and when trying to shut down the problem was still there. I downloaded drivers(downloaded 306.97 because they had been stable before) and problem was still there. Thanks for help thought! Any more ideas?
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Do a clean boot ....
    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    Generally it occurs when any program refuses to shut down. So I need to know what are the programs you have installed. Download and install CCleaner. Then run it.
    Go to "Tools" .... by default it will open the "uninstall" tab.
    Click on save as text file. Save it on your desktop.
    Upload the text file for us.


    upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    Also, as a safety reason, Scan the system for possible virus infection.

      My Computer
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  7. Kope
    Posts : 8
    Windows 7 - Home Premium - 64bit
    Thread Starter
       New #5

    The CCleaner uninstall file:
    CCleaner - Uninstall.txt

    MSINFO32:
    MSINFO32.zip
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  8. Kope
    Posts : 8
    Windows 7 - Home Premium - 64bit
    Thread Starter
       New #6

    I will do clean boot later, thanks for help again! Much appreciated!
      My Computer
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    I guess you have done the other two suggestions too.

    Uinistall the following programs:

    • Apple Mobile Device Support, including apple charger
    • Apple Software Update
    • DAEMON Tools Lite
    • Easy Tune 6

    Let us know the results, when all done.
      My Computer
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  11. Kope
    Posts : 8
    Windows 7 - Home Premium - 64bit
    Thread Starter
       New #8

    Ye I ran the windows defender scan and will also do later avast scan.
      My Computer
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  12. Kope
    Posts : 8
    Windows 7 - Home Premium - 64bit
    Thread Starter
       New #9

    I uninstalled those progmans and yet it didn't work.
      My Computer
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  13. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #10

    I want to take one more chance on it.

    • Click the start button.
    • Type "services.msc" in the search bar, and click the results link
    • Scroll down to the location where nvidia display driver service and nvidia update service daemon is listed.
    • Make the window full screen
    • Expand the name field a bit, so that these two may be read properly.
    • Take a screenshot using snipping tool.
    • Upload it here : Screenshots and Files - Upload and Post in Seven Forums

    Depending on the result, we will decide our next step.
      My Computer
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