Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Laptop crashes with external display, No BSoD

22 Jan 2013   #1

Windows Pro 64
Laptop crashes with external display, No BSoD

My work laptop, an HP 8560p, crashes after a period of time with an external monitor connected to it. Crashing can occur anywhere from a few minutes after rebooting to a couple hours after rebooting. There is no BSoD when the laptop crashes; the laptop just shuts off and automatically restarts. I have not been able to replicate this issue without an external monitor plugged in. The issue happens with the external monitor plugged in via direct to the laptop or through the dock; VGA or DVI.

So far I've tried:

A clean sweep of the video drivers and testing both the windows display drivers and the ATI drivers.
Sending the laptop to HP, where they completely replaced the motherboard.
Currently running memtest86+ (currently 2 passes through without any issues).

Does anyone have any ideas how to accurately diagnose this problem?

System Specs:

Win 7 Pro 64
Radeon HD 6470M
4 GB DDR3-1333/PC3-10600
500 GB hdd

My System SpecsSystem Spec
22 Jan 2013   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome blokeyh am no expert but the intermittent nature of this sounds it could possibly be a heat problem.

When you get the memtests done and you need at least 7-8 passes - overnight is good run Speccy and see what the temps for the CPU and board come up with.
My System SpecsSystem Spec
23 Jan 2013   #3
Erick Aguilar

Windows 7 professional X64

I would use HW Monitor instead for a more accurate read.
My Speccy is saying my processor is sitting at 63C idle, and my motherboard says it's 37C.
My System SpecsSystem Spec

23 Jan 2013   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Well Erick the temp tsters are all a bit on muchness really and I was interested in blokeyh's mobo temp as perhas the external monitor is trying to drive a little bit too hard.

I was going to ask blokey to try another external momtior if possible to rule out a problem with the monitor causing the problem.

Actually now you have brought it up your own CPU sitting on 63C at idle would have me looking a at mine.
My System SpecsSystem Spec

 Laptop crashes with external display, No BSoD

Thread Tools

Similar help and support threads
Thread Forum
Set external monitor as laptopís primary display when sleep wakening
Hello all, I've set my external monitor as primary because the laptop screen is broken, via Q&A: How do I make an external monitor my laptop's primary display?. However, when waking from Sleep the primary display is switched to the broken laptop screen instead of the external. If I hit...
General Discussion
Laptop black when external display plugged in, #2 display also dark.
This happens as soon as the VGA adapter is plugged in. Unplugging it does not turn the laptop screen back on. Toggling with the function keys does nothing. Since I cannot see anything I cannot try to adjust/correct display settings (or do anything for that matter, other than turn the laptop off by...
Graphic Cards
Laptop doesen't recognize external display AT ALL! (ASUS)
Hay! Please help me! My new laptop doesen't recognize my external display AT ALL! I tried WINDOWS KEY + P, Screen Resolution, ... Help please! Give me soe tips or maybe videos... Thanks
Graphic Cards
Windows does not recognize external display connected to a laptop
Hi Forum! I have a HP Pavilion dm1z laptop. The laptop has a HDMI port. I am trying to connect it to my Samsung BX2335 display. The display has the DVI dual link port only. So I bought a HDMI - DVI adapter. I have Win7 x64 on my laptop. When I start the laptop with the external display...
Hardware & Devices
Screen flash/ disconnect on external display & laptop
Hello, I have a HP pavillion Dv9308nr laptop, hooked up through s video to my panasonic plasma as an external display. This issue did not happen with same exact set up before I upgraded to Windows 7 Ultimate from Vista ultimate. So it has something to do with windows 7. Heres what happens. Every...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:45.
Twitter Facebook Google+