Cannot install Catalyst Control Center after switching motherboards.

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  1. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #11

    When I use the driver verification tool I get an error message that says
    AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer.
    This version of your graphics adapter is not supported.
    Please contact your notebook manufacturer for a graphics driver update.

    I have used the HP drivers already and whenever I try it the installer does not give me an option to download Catalyst Control Center, meaning that it does not show up at all, but that was without removing the video driver from device manager. Which video driver am I supposed to remove from device manager? There are two categories that I think are related to video drivers which are the Display Adapters and the Monitors. Under Display Adapters there is the Intel(R) HD Graphics Family and then under the Monitors is the Generic PnP Monitor.

    When I try to use the AMD Driver Autodetect it give me an error message saying "We were unable to find your product or OS."
      My Computer


  2. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #12

    it would be display adapters. Are you sure this board is exactly the same model as your old one?

    in the start menu. could you type msinfo32.exe and press enter. go to components, display, and post what you see in the right pan. a screen shot or copy and past the text would work fine.
      My Computer


  3. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #13

    here is another thread you may wish to look at if you haven't already.

    Trouble installing Catalyst 11.6 on dv6t-6100
      My Computer


  4. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #14

    The board should be the same. I went to my local computer shop and asked them to help me fix what was wrong (my dead mobo). They told me to buy the one I am currently using telling me that it would be compatible with everything in the laptop.

    Here is the image you requested. imgur: the simple image sharer

    I'm going to try the thread above right now.

    EDIT:
    Method above does not work.

    For the removal of the display adapter do I uninstall it or just disable this. If I do do this will I be able to see my screen as in the screen will not turn completely black or something?
    Last edited by xReic; 31 Mar 2013 at 18:30. Reason: Additional information.
      My Computer


  5. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #15

    im not sure if your board is exactly the same as your old one. it seems as if your board only has and Intel video adapter. have you tried with the Intel hd graphics manager in staid? you may even already have it.

    here is some drivers from intel

    Support for the Intel® Core™ Processors with Intel® HD Graphics

    as well as hp

    Intel High-Definition (HD) Graphics Driver - HP Pavilion dv6t-6100 CTO Quad Edition Entertainment Notebook PC | HP® Support
      My Computer


  6. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #16

    xReic said:
    The board should be the same. I went to my local computer shop and asked them to help me fix what was wrong (my dead mobo). They told me to buy the one I am currently using telling me that it would be compatible with everything in the laptop.

    Here is the image you requested. imgur: the simple image sharer

    I'm going to try the thread above right now.

    EDIT:
    Method above does not work.

    For the removal of the display adapter do I uninstall it or just disable this. If I do do this will I be able to see my screen as in the screen will not turn completely black or something?

    Windows will automatically reinstall basic drivers so you will see the screen
      My Computer


  7. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #17

    FaberTech said:
    im not sure if your board is exactly the same as your old one. it seems as if your board only has and Intel video adapter. have you tried with the Intel hd graphics manager in staid? you may even already have it.

    here is some drivers from intel

    Support for the Intel® Core™ Processors with Intel® HD Graphics

    as well as hp

    Intel High-Definition (HD) Graphics Driver - HP Pavilion dv6t-6100 CTO Quad Edition Entertainment Notebook PC | HP® Support
    I have tried this and it feels like my game (DotA 2) runs much smoother. Should I still try the method I quoted below? I only installed from the Intel website, because I already installed the HP ones.

    After doing some more play tests on Path of Exile it seems to be fine in some places and not so great in others, so fixing this problem would be great.

    FaberTech said:
    xReic said:
    The board should be the same. I went to my local computer shop and asked them to help me fix what was wrong (my dead mobo). They told me to buy the one I am currently using telling me that it would be compatible with everything in the laptop.

    Here is the image you requested. imgur: the simple image sharer

    I'm going to try the thread above right now.

    EDIT:
    Method above does not work.

    For the removal of the display adapter do I uninstall it or just disable this. If I do do this will I be able to see my screen as in the screen will not turn completely black or something?

    Windows will automatically reinstall basic drivers so you will see the screen
    Last edited by xReic; 31 Mar 2013 at 21:09.
      My Computer


  8. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #18

    it is always good to remove the graphics adapter from the device manager before re-installing the same one or even a different one in my experience.
      My Computer


  9. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #19

    FaberTech said:
    it is always good to remove the graphics adapter from the device manager before re-installing the same one or even a different one in my experience.
    Just for clarification you want me to uninstall the graphics adapter right?
      My Computer


  10. Posts : 365
    Windows 7 x64 / Windows Server 2008 / Linux (Redhat & Deb distros) / OS X / More
       #20

    Yes. uninstall the driver from the device manager.
      My Computer


 
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