AMD Display Driver got crashed when i try to hibernate

sydjunaidshah · 19 Apr 2013

when I do hibernate , my system go dark and it seems that its processing to hibernate but it takes 30
min or more in processing after it my system shows the welcome screen of
login with bigger fonts like before installing graphic drivers. when this situation first time appeared , I had do login immediately
and surprised that its SAFE MODE , and after login I got AMD Driver
Crash report

my system is dell insipon n5520 i7 [intel HD Graphics 4000(internal shared) AMD Radeon HD 7670M]external

I tried many times but problem doesn't fiX
So I cant unable to HIBERNATE , and I used to save my work via
hibernate so after that incident I have been very less productive ...
please help me in this regards
I also tried and Clear my C:\Windows\prefech
but system is still slow and hibernate issue is still there

Saurabh A · 22 Apr 2013

Hi sydjunaidshah,

It appears that the display drivers in your unit have gone corrupt; may lead to the display issues, hibernation related issues. Deteriorated display drivers may also be lead to the system running on the slow at times. Please try re-installing the drivers to see if that helps.

'Inspiron n5520' is available with the following integrated and discrete graphics option:

Seems like you purchased the notebook with the 'discrete card' option. Please follow the steps listed below to uninstall the current set of drivers:
- Click start > Control Panel > Device Manager > Expand Display Adapters > AMD Display Adapter should be listed there (Please refer to the image below)

- Right click 'AMD Radeon' > Uninstall > Also delete the 'graphic software' is prompted > Follow through with the uninstall process > Allow the system to restart
- Click Driver Details | Dell US > Click 'Download file' > Complete installation as per the on-screen instructions > Recheck the system performance and speed.
- Also refer to this tutorial to ensure that the 'hibernation' is enabled: Hibernate - Enable or Disable > Check if the system now enters into hibernation.

If the issue persists, you may also try to update its BIOS. Please follow the steps as listed below:
Note: Before flashing the BIOS please check: Battery should have 10% or greater charge; Adapter should be connected; No external devices should be connected; All other programs should be closed and documents saved
- Click Driver Details | Dell US > Download and install the file as per the on-screen instructions.

Do reply with the findings; would be glad to assist.

sydjunaidshah · 04 Sep 2013

Thanks Sir, But If've still facing that problem .. I followed the above steps tha you told.. first time When that problem arrived I was no choice but to uninstall the AMD driver .. now again I've downloaded and installed the latest and appropriate device driver for AMD ,now the same problem is facing..ie with AMD Device driver installed ..when i hibernate i got black screen and not respond upto 30 mins.. after that time log on screen appreared and when i login..that error comes ..

Windows has recoved from un expected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8007315B50
BCP4: FFFFF80000B9C3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\090313-12651-01.dmp
C:\Users\Junaid\AppData\Local\Temp\WER-125612-0.sysdata.xml

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