Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: AMD Display Driver got crashed when i try to hibernate

19 Apr 2013   #1

Windows 7 Professional x64
AMD Display Driver got crashed when i try to hibernate

when I do hibernate , my system go dark and it seems that its processing to hibernate but it takes 30
min or more in processing after it my system shows the welcome screen of
login with bigger fonts like before installing graphic drivers. when this situation first time appeared , I had do login immediately
and surprised that its SAFE MODE , and after login I got AMD Driver
Crash report

my system is dell insipon n5520 i7 [intel HD Graphics 4000(internal shared) AMD Radeon HD 7670M]external

I tried many times but problem doesn't fiX
So I cant unable to HIBERNATE , and I used to save my work via
hibernate so after that incident I have been very less productive ...
please help me in this regards
I also tried and Clear my C:\Windows\prefech
but system is still slow and hibernate issue is still there

My System SpecsSystem Spec
22 Apr 2013   #2
Saurabh A

Windows 7 64bit

Hi sydjunaidshah,

It appears that the display drivers in your unit have gone corrupt; may lead to the display issues, hibernation related issues. Deteriorated display drivers may also be lead to the system running on the slow at times. Please try re-installing the drivers to see if that helps.

'Inspiron n5520' is available with the following integrated and discrete graphics option:

Seems like you purchased the notebook with the 'discrete card' option. Please follow the steps listed below to uninstall the current set of drivers:
- Click start > Control Panel > Device Manager > Expand Display Adapters > AMD Display Adapter should be listed there (Please refer to the image below)

- Right click 'AMD Radeon' > Uninstall > Also delete the 'graphic software' is prompted > Follow through with the uninstall process > Allow the system to restart
- Click Driver Details | Dell US > Click 'Download file' > Complete installation as per the on-screen instructions > Recheck the system performance and speed.
- Also refer to this tutorial to ensure that the 'hibernation' is enabled: Hibernate - Enable or Disable > Check if the system now enters into hibernation.

If the issue persists, you may also try to update its BIOS. Please follow the steps as listed below:
Note: Before flashing the BIOS please check: Battery should have 10% or greater charge; Adapter should be connected; No external devices should be connected; All other programs should be closed and documents saved
- Click Driver Details | Dell US > Download and install the file as per the on-screen instructions.

Do reply with the findings; would be glad to assist.

My System SpecsSystem Spec
04 Sep 2013   #3

Windows 7 Professional x64

Thanks Sir, But If've still facing that problem .. I followed the above steps tha you told.. first time When that problem arrived I was no choice but to uninstall the AMD driver .. now again I've downloaded and installed the latest and appropriate device driver for AMD ,now the same problem is with AMD Device driver installed ..when i hibernate i got black screen and not respond upto 30 mins.. after that time log on screen appreared and when i login..that error comes ..

Windows has recoved from un expected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8007315B50
BCP4: FFFFF80000B9C3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
My System SpecsSystem Spec


 AMD Display Driver got crashed when i try to hibernate

Thread Tools

Similar help and support threads
Thread Forum
Videocard driver have crashed a lot lately, also sudden fps drops.
Last week: "Display driver NVIDIA Windows Kernel Mode Driver, Version 314.22 stopped responding and has successfully recovered." happened three times while gaming. I really didnīt mind because i knew it occur sometimes but not normally that often, also normally game would still work normally...
Graphic Cards
Nvidia Driver Crashed/Not Responding, BSOD
Hi guys, the issue that I am facing is basically the screen going black at random times, before showing on the taskbar "Nvidia driver not responding", and this would happen a few more times before the system will crash with a BSOD about some nvidia driver file. This issue seem to surface after...
BSOD Help and Support
everything is attached
BSOD Help and Support
Display Driver Has Crashed- Acer Aspire
Hey guys, I have been having this problem for a long time now. I have done my research and the solutions that other people had didn't really seem to work for me. I have tried reinstallling the display driver, formatting the computer, updating the driver, i even bought a new ATI...
BSOD Help and Support
display driver crashed several times
i have a problem with my display driver. once in a while the screen resolution wont go higher than 1024x768. at first i can repair it by simply reinstalling the chipset. then it happened again but this time i have to reinstall the nvidia vga driver. now i cant fix it even when i reinstall the vga...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Đ Designer Media Ltd

All times are GMT -5. The time now is 22:50.
Twitter Facebook Google+