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Windows 7: Display driver stopped responding

25 Apr 2013   #1

Windows 7 Pro SP1 x64
Display driver stopped responding

Hey all i have a Asus 7850 i have Driver 13.1 installed i just bought this video card a couple weeks ago it works great but i got the display driver stopped responding and then recovered message my old video card was a xfx gtx 260 i uninstalled nvidia drivers then do a cleanup with driver sweeper before putting it the new card so any ideas for this error maybe nvidia drivers left over in the registry or something i don't know about any help would be appreciated.

Heres some more information about it


Video hardware error

‎4/‎25/‎2013 5:36 AM

Not reported

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80059B9240
BCP2: FFFFF880050FA410
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

My System SpecsSystem Spec
25 Apr 2013   #2

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

What kind of temps were you getting, and are you overclocking that card? If OC'n, STOP! :) That is obviously not stable.


First thing I would do is reseat the video card:

Make sure the slot has no dust/debris, and all fans are clean and working properly, including others in the case.
Clean contacts in the actual slot and the ones on the card, if needed. (I use a rubber eraser, that doesn't create any debris)
Make sure it fits in very tight the entire length of the card and stays that way when you screw it back on the bracket in the back or whatever system your case uses to do that.

If going all out, I would consider removing the heatsink/fan and removing the current paste there and using Arctic Silver 5 or better, and then put it back together. [Care needed or at least recommended for this, there are special supplies for removing and cleaning up after thermal paste.]

Anyhow, I do all that to remove doubt, that it's the card, because no software fussing will fix an actual card issue.
My System SpecsSystem Spec
25 Apr 2013   #3

Windows 7 Pro SP1 x64

Temps in the mid 50s (celsius) Not overclocking there is no dust in my case (new case, video card,power supply) my video card is screwed in with thumb screws it only happened one time also
My System SpecsSystem Spec

25 Apr 2013   #4

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

SO you rebooted, and all is fine?

What exactly were you doing when the error came up? Try to do that again...
My System SpecsSystem Spec
25 Apr 2013   #5

Windows 7 Pro SP1 x64

Yeah i never rebooted but it happened last night so i just shut down instead last night and so far today its been okay
My System SpecsSystem Spec
25 Apr 2013   #6

Windows 10 Pro X64

Ascendents, maybe this will help

Display Diver Stops responding
My System SpecsSystem Spec
25 Apr 2013   #7

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Dug further, here is a thread I found on the subject:

Solved - ~URGENT~ Crashed 5 Times In A Row. | PC Help Forum


The 0x117 (often associated with the 0x116) error codes are usually only caused by hardware problems (overclocking, overheating, insufficient power, or general hardware failure), or problems with the driver itself. [part of reply I cherry picked]
In your case looks like falling back one driver revision would be a good starting point, IF it reoccurs.... that is what I would do, if not chaulk it up to Windows being a bloated bugfest. :) is where I go for drivers.

Dude's link to a knowledgebase of the offending OS provider shows promise as well, good luck!
My System SpecsSystem Spec
25 Apr 2013   #8

Windows 7 Pro SP1 x64

Thanks will do if it happens again i will post back
My System SpecsSystem Spec

 Display driver stopped responding

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