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Windows 7: can't find my graphic card on the device manager

21 Oct 2013   #11
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

If you cannot get into BIOS, a CMOS reset is going to be your only option likely. Some others are looking into possibilities, but switching off integrated graphics is an issue. In searching, I have found others with your issue, and the CMOS reset did the trick. I also found the ways to switch off the switchable graphics, and also to pick amongst them if it is on. Have a look, is this where you disabled them in BIOS?

T400 switchable graphics

This is not your model, but the method is the same. A Guy

My System SpecsSystem Spec
21 Oct 2013   #12

windows 7 ultimate x64

I can't see the difference....let's start again...the conputer was working...but only the "intel hd graphics 4000" card was shown on the device manager and not the amd radeon 8750m...someone on another forum told me that if i disable the integrated graphics card on BIOS then the amd card might start i disabled the integrated graphics card on BIOS (was on auto detect) and now the screen is black and i see nothing when i press the power botton
My System SpecsSystem Spec
21 Oct 2013   #13
Microsoft MVP


So you didn't disable the AMD graphics card in BIOS as stated earlier, it was just not showing up in Device Manager so you assumed it was disabled?

Unfortunately repairs which might start the Graphics card cannot be run since you have no video now.

I would focus on getting the CMOS reset via jumper or pulling the battery so that it effectively resets the BIOS. If you did this and there was no reset then it wasn't done correctly. Let us know the model PC so we can help you research this in your Manual or by searching for tutorial or videos on resetting its CMOS correctly.

Did the BIOS menus you selected from look like the ones A Guy found here? If so what did you choose?

My System SpecsSystem Spec

21 Oct 2013   #14

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

If the laptop is new and still under warranty why not just return it to be fixed and keep your warranty intact?
My System SpecsSystem Spec
22 Oct 2013   #15

windows 7 ultimate x64 some research..i found out that i've been ripped off...the man who sold me the laptold gave me a similar model...that looks the same...but it doesn't have any amd card in it...
thank you guys so much for your help :)
My System SpecsSystem Spec
22 Oct 2013   #16
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

You stated in your first post this was a new laptop.
Where did you buy this laptop?
My System SpecsSystem Spec
22 Oct 2013   #17
Microsoft MVP


You shouldn't be able to turn off the only display option in the PC. Are you absolutely certain you disabled graphics in BIOS?

If so your only choice is likely to reset the CMOS by resetting the jumper or pulling the CMOS battery on the mobo. This requires googling a disassembly tutorial or video for your exact PC model to carefully disassemble it until you can reach the jumper or CMOS battery disk. If it is too daunting for you to do then I would ask a tech-savvy friend to help you, or take it to a shop.
My System SpecsSystem Spec

 can't find my graphic card on the device manager

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