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Windows 7: Error message Display driver AMD stopped responding and has recovered

30 Oct 2013   #1

windows 7 pro
Error message Display driver AMD stopped responding and has recovered

Hi wondering if anyone has had problems with this message before . Ill give as much info as I can .

Using windows 7 professional . It only happens when I use internet explorer or mozilla online . I can watch video off line with realplayer etc no problem .The laptop pauses for a few seconds then the message pops up and it unfreezes . After a few of these it eventually freezes for good and not even ctrl alt delete can get out of it so I have to remove the power supply to reboot .

Happens randomly , might get 5 minutes of browsing before it happens or 5 seconds .

graphics card is amd radeon 5000 hp .

recently had a cracked screen replaced .

I have tried reinstalling the drivers but windows says that the latest oines are already installed , also its hard to download anything to fix it when the computer freezes while using the browser .

Seems like a very strange problem to me as it only kicks up when using the internet browsers and especially while using the scroll function in the browsers .

Any Ideas of what I could try ?A laptop repair service told me they recommend clearing the hard drive and reinstalling the operating system and all programs again . Id like to avoid that if possible as I dont have the product keys anymore .

Thanks for reading ,


My System SpecsSystem Spec
30 Oct 2013   #2

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64

Quote   Quote: Originally Posted by jambonsambo View Post
Id like to avoid that if possible as I dont have the product keys anymore .
Do you have a readable key on the COA (Certificate of authenticity) sticker on the laptop?
Sometimes the COA sticker is inside the Battery compartment on a laptop.
My System SpecsSystem Spec
30 Oct 2013   #3

Windows 7 ultimate x64

Hi jambonsambo, Welcome to Sevenforums.

Do not let Windowis decide which drivers needs to be installed for your graphic card.

Instead download the drivers from here . Uninstall the old drivers, run Driver Sweeper to clean bits of old driver and then install the latest drivers which you have downloaded.

Also, keep a track of your graphic card temprature. Use MSI Afterburner to do that. If temps are high, clean the system and make it dust free.

Keep us posted.
My System SpecsSystem Spec


 Error message Display driver AMD stopped responding and has recovered

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