Wacom Cintiq losing signal


  1. Posts : 4
    windows 7 ultimate
       #1

    Wacom Cintiq losing signal


    I am running Windows 7 with dual monitors, one of which is a wacom
    cintiq.
    Both monitors started randomly losing signal. The tower was still
    running and I could still hear what I had been listening to on
    headphones. I forced restart and things returned to normal, but the
    problem happened again every hour or so.

    This happened five or six times, then on one of the restarts the
    computer would not respond to any click I made with the pen or mouse.
    It would track the pen/mouse but as soon as I clicked anything (file,
    folder, start button etc.) it would freeze and show me the waiting
    symbol. Sometimes the waiting symbol would eventually stop but without
    performing the action I had attempted. Re-clicking got the same
    results.

    The clicks would work normally when I started in "Safe mode".

    I turned off the power for a day and now when I try to start up the
    tower makes a much louder hum than before and the monitors never pick
    up the signal.

    Any of this sound familiar? I would really appreciate some advice
    before having to take it in somewhere.
    Thanks.
      My Computer


  2. Posts : 93
    Windows 7 Enterprise x64
       #2

    It has happened to me before that my monitors suddenly stopped working. To me it sounds like a graphics card problem. How old is it? Do you have a Motherboard integrated graphics card too? Try plugging it into the motherboard.

    Also the hum seems to be a fan, right? Is the graphics card or anything full of dust? The components could be overheating and causing issues. Try cleaning it a bit with a pressure duster.

    Considering the mouse and keyboard issues it could also be the motherboard that is failing. How old is that?
      My Computer


  3. Posts : 4
    windows 7 ultimate
    Thread Starter
       #3

    Thanks,
    Both the graphic card and the motherboard are almost three years old.
    I don't have an integrated graphics card.
    It has been "dusted" pretty recently, but I am going to open it up and clean it out again to see if there is any difference.
      My Computer

  4.    #4

    JGallant said:
    I am running Windows 7 with dual monitors, one of which is a wacom
    cintiq.
    Both monitors started randomly losing signal. The tower was still
    running and I could still hear what I had been listening to on
    headphones. I forced restart and things returned to normal, but the
    problem happened again every hour or so.

    This happened five or six times, then on one of the restarts the
    computer would not respond to any click I made with the pen or mouse.
    It would track the pen/mouse but as soon as I clicked anything (file,
    folder, start button etc.) it would freeze and show me the waiting
    symbol. Sometimes the waiting symbol would eventually stop but without
    performing the action I had attempted. Re-clicking got the same
    results.

    The clicks would work normally when I started in "Safe mode".

    I turned off the power for a day and now when I try to start up the
    tower makes a much louder hum than before and the monitors never pick
    up the signal.

    Any of this sound familiar? I would really appreciate some advice
    before having to take it in somewhere.
    Thanks.
    Please write down your pc specs (CPU, motherboard, RAM, graphics card,...) and the monitors' model.
      My Computer


  5. Posts : 4
    windows 7 ultimate
    Thread Starter
       #5

    XMS3 Dual channel processor (8GB)
    Motherboard: Asus P8P67
    Graphics card: Asus v621
      My Computer


  6. Posts : 4
    windows 7 ultimate
    Thread Starter
       #6

    Oh, and the first monitor is a wacom cintiq 21ux, the second is an AG neovo f-417
      My Computer

  7.    #7

    JGallant said:
    XMS3 Dual channel processor (8GB)
    Motherboard: Asus P8P67
    Graphics card: Asus v621
    Please install Speccy and pick up your correct system specs :)
    Speccy - System Information - Free Download
      My Computer


  8. Posts : 93
    Windows 7 Enterprise x64
       #8

    Well well some help has arrived :P.
    Perhaps it is due to a faulty motherboard. Have you added any new stuff lately? A new device at be incompatible or be interfering.
    Of course, also make sure your graphics card is plugged in firmly.
    Is you power supply working well? Show us the voltages with HWMonitor from CPUID.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:44.
Find Us