Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't Install Graphics Card Driver Utility

17 Dec 2013   #1
Polygone

Windows 7 Home Premium 64-bit
 
 
Can't Install Graphics Card Driver Utility

Hey,

I've recently performed a clean install of Windows 7 64-bit whilst running off the motherboard's internal graphics. After installing all of the drivers from the Gigabyte website, I installed Norton 360 and got all of the important updates from Windows Update. I then turned off my PC and physically installed another memory kit (I was running 4GB, I'm now running 8GB) and my Sapphire HD7870 Ghz Edition 2GB GDDR5 PCI-E graphics card. I plugged my monitor cable into this card.

When it came to installing the driver utility from the Sapphire website, the installer would finish but say there were warnings. The summary said that the AMD Install Manager and HDMI Audio Driver had installed. No errors were mentioned. However, I wasn't prompted to restart my PC like I have been in the past. Under Display Adapter in Device Manager, the GPU is listed as "Standard VGA Graphics Adapter" whereas I'm sure that normally it's alot more specific than that.

I tried uninstalling the utility using the same install, rebooting and then re-installing but it made no difference. I then repeated this after disabling the onboard graphics in the BIOS, but still there was no change. I then made sure to run the uninstall option from the install.

I then used AMD's driver auto-detect utility and downloaded another Catalyst Control Centre install. This time it was version 13.9 over Sapphire's 13.4. During this new installation process this error message appeared:

Can't Install Graphics Card Driver Utility-ccc-application-install-install-package-failure-error-capture.png

The summary of the failed installation says this:

Can't Install Graphics Card Driver Utility-amd-driver-auto-detect-install-fail-capture.png

This time just the audio driver was installed.

I've tried a range of things to solve this problem.

I've reseated the graphics card and the power cables going to it. I've also turned the PC on with the case open and both of the fans on the card run, as do all of the other fans in the case.

I used RevoUninstaller to remove the Intel HD Graphics for the onboard graphics, rebooted then tried to run the installer again. I still got the same error as before.

I then googled the error message and found this page which seemed similar to my problem: AMD Catalyst Drivers Not Installing: "Application Install: install package failure!" [Solved] - Radeon - Graphics & Displays

I followed the solution below, except that my graphics card was already installed:

Can't Install Graphics Card Driver Utility-capture-tomshardware.co.uk-post.png

Note: I took "Clean" the drivers to mean delete them. I hope I was right!

I still got the same errors from before. I then repeated the procedure but enabled the onboard graphics and physically removed the discreet video card. Still no joy!

I also uninstalled the card from Device Manager and ran the install, but, again, it made no difference.

I've also swapped the graphics card for an identical one, thinking that maybe it was faulty, but there was no change.

I googled the problem again and checked the MsiIinstaller settings in services.msc. It was initially set to "Stop" but I restarted it and tried to run the driver installer again. I then tried the Microsoft Fixits for both hardware not being detected or working and problems installing programs but they made no difference.

These cards worked fine before this new install, so I'm thinking that it's a software problem.

Please help!




My System SpecsSystem Spec
.
18 Dec 2013   #2
archer

Windows 7 ultimate x64
 
 

Hi,

Download this small program. Driver sweeper
Completely remove all the drivers you have installed for the GPU. Under the device manager the display adapter should say VGA card. Reboot in Safe mode and run driver sweeper. In driver sweeper select AMD and do the cleaning. All the left over of old driver will be removed. Reboot to normal mode and then try to install the drivers and this time do complete installation.

Keep us posted.
My System SpecsSystem Spec
18 Dec 2013   #3
Polygone

Windows 7 Home Premium 64-bit
 
 

Thanks for the reply, but it didn't work.

Is there anything else you could suggest?
My System SpecsSystem Spec
.

19 Dec 2013   #4
Polygone

Windows 7 Home Premium 64-bit
 
 

OK, I've managed to install the display drivers for my graphics card using the method outlined on the AMD website How do I install the graphics driver manually if the AMD Catalyst? software suite fails to install?

I still get the "Application install: Install package failure" error if I remove all of the previous drivers and run the Catalyst Control Centre install again though.

Is there any way to correct this without having to perform a clean install of Windows 7?

Please note that when this clean install was installing, one of the two sticks of RAM I was using was faulty. Could this be the reason for the problem even though no BSODs were generated during this time?
My System SpecsSystem Spec
19 Dec 2013   #5
archer

Windows 7 ultimate x64
 
 

So, did you install the Catalyst after removing the faulty RAM stick?
My System SpecsSystem Spec
19 Dec 2013   #6
Polygone

Windows 7 Home Premium 64-bit
 
 

Yes, I did. I alternated between the 2 sticks from the original 8GB kit to test them for errors. The reason the memory was increased from 4GB to 8GB at the start of this post was when I swapped out the remaining working stick of RAM to fit the new 8GB kit that was sent to replace the original one.

UPDATE: I'm having problems installing the monitor drivers as well. When I checked in services.msc, Windows Installer was turned off again. I turned it on but I'm still not having any luck installing it
My System SpecsSystem Spec
19 Dec 2013   #7
archer

Windows 7 ultimate x64
 
 

Download the latest Windows installer from here
My System SpecsSystem Spec
20 Dec 2013   #8
Polygone

Windows 7 Home Premium 64-bit
 
 

I downloaded Windows Installer 4.5 but when I ran it I was told that it wasn't compatible with my version of Windows. I've not had any luck finding a version compatible with Windows 7.

I ran "sfc /scannow" in an elevated command prompt in Safe Mode. After 3 successful scans no integrity violations were found. I was going to run the System File Checker command again a few more times as I know that it's not always successful in finding problems.

Is there anything else you could suggest though?
My System SpecsSystem Spec
21 Dec 2013   #9
Polygone

Windows 7 Home Premium 64-bit
 
 

Update: I ran System File Checker again in Safe Mode. After 10 scans, it still didn't find any "integrity violations".
My System SpecsSystem Spec
23 Dec 2013   #10
archer

Windows 7 ultimate x64
 
 

check out the steps mentioned in this How To: Reinstall Video Drivers (Quick Guide) | TechPowerUp Forums

Hopefully they will work.
My System SpecsSystem Spec
Reply

 Can't Install Graphics Card Driver Utility




Thread Tools




Similar help and support threads
Thread Forum
BSOD with install of Intel Graphics driver or install of graphics card
Hi, I've completed a new custom build, but have had problems with BSOD from the beginning with any installation of Intel Graphics drivers or the installation of any graphics card. When I first completed the build, the XFX-7950 Black was installed. I booted to BIOS without issue, but when I...
BSOD Help and Support
Downloaded newest available driver for graphics card but wont install
I have Sony Laptop VGN-AR 870 W7 x64. Using NVIDIA GeForce 8600M GT. I want to update to the newest version available for my graphics card, which is Version 280.26 but when I go through the setup it says "This graphics dirver could not find compatible graphics hardware". Well what the hell...
Drivers
Help with a graphics card driver ATI
Hi... I have a PC with a ATI graphics card ( ATI Radeon Xpress 200 ) in windows 7 And i noticed that the aero affects and transparency doesn't work..troubleshooting shows that the if the driver was compatible with WDDM it could work...can any one help me get that driver .. Here is the exact thing...
Drivers
Graphics card driver
Hi. I wasn't sure if I should put this here or in the Drivers folder, but anyway.. today for the first (maybe second) time ever, my graphics card stopped responding. I decided to check NVIDIA's site to see if there was a new driver for it. Turned out, there was one released just yesterday (196.21)....
Graphic Cards
Please Help with Graphics card/driver
What I have: Nvidia Quadros NVS 110M Windows 7 32 bit operating system Dell Latitude D620 Graphic driver that I downloaded was from Dell Drivers and Downloads My troubles began when I was working with Windows Live Movie Maker. My laptop is 4 years old so I guess I was pushing the cpu/gpu too...
Drivers
Help Graphics Card Driver Wont install to Get Aero.
Help, i installed the rtm and for some reason i cannot install my graphics card "ati radeon xpress 200 series intergrated" on my computer i use the installer but it doesnt find it, it only has standard vga.
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:24.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App