New installation of ATI HD3650 graphics card not recognised by Win 7

Thank you, both, dsperber and badger906.
OK, I checked the driver that I downloaded, which is: 13-1-legacy_vista_win7_win8_32_64_hydravision. Is this the right one?
I reinstalled it; no change. In Device Manager, under Display Adapters, I have "Standard VGA Graphics Adapter". Under Sound , Video and Game Controllers, I have: "AMD High Definition Audio Device" and, secondly, "High Definition Audio Device". Both have a small loudspeaker icons before the description, but the AMD one has a small downward pointing arrow superimposed on it.
I have pressed F10 on start up to go into Set Up to modify the BIOS, but cannot find any mention of video adapters in order to enable/disable.
I have one monitor connected to the VDI connector and one to the VGA connector; both on the HD3650 card. However, on start up, the screen says VDI Active, but VGA No Input Signal.
I had already tried connecting the monitors to the integrated graphics connectors, but I got no signal output from either card; blank screens.
What I haven't done yet is to take the HD3650 out, reboot, shutdown again and reinstall the HD3650. What I also didn't do origionally was uninstall the integrated video driver as I presumed that this would be overwritten by the new driver. If I do uninstall the existing driver, will I still have a screen to work with when I reboot prior to reinstalling the HD3650 driver?
Thank you for your help and advice.

Falcodriver said:

Thank you, both, dsperber and badger906.
OK, I checked the driver that I downloaded, which is: 13-1-legacy_vista_win7_win8_32_64_hydravision. Is this the right one?

That is the WRONG driver file.

You have downloaded the second driver package on that page, which is clearly described as:

Description:
Package Includes:
HydraVision for Windows Vista, Windows 7 and Windows8. Requires that AMD Catalyst Control Center (listed above) be installed.


What you really want is the first driver file (v13.9) above it on the same page, which is Catalyst described as:

Description:
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista and Windows 7:
Display Driver ver. 8.97.100.11
OpenCL(tm) Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747

In Device Manager, under Display Adapters, I have "Standard VGA Graphics Adapter".

That is the HD3650!! With no driver installed, it will show up simply as this.


Please install the proper driver, and then report back. Take the "custom" installation route, and ensure that "Display Driver" is one of the items that shows up to be installed.

OK. I downloaded the correct 13.9 driver and, just to make sure, used the AMD autodetect app. It, not surprisingly, found a Radeon HD3xxx PCIe graphics card and recommended that same driver.
I went for Custom and was offered the following, all prechecked for installation:
AMD Catalyst Install Manager; AMD App SDK Runtime; HDMI Audio Driver (with a note at the bottom that this was already installed correctly); Microsoft Visual C++ (greyed out but ticked); Hydravision; and. lastly. AMD Vision Engine control.
When I start up the Vison Engine, a pop up tells me that the desktop is being unloaded as an AMD driver is not running.
There is no change within Device Manager. Do I uninstall the Integrated Graphics Driver?

Falcodriver said:

I went for Custom and was offered the following, all prechecked for installation:
AMD Catalyst Install Manager; AMD App SDK Runtime; HDMI Audio Driver (with a note at the bottom that this was already installed correctly); Microsoft Visual C++ (greyed out but ticked); Hydravision; and. lastly. AMD Vision Engine control.

I wanted you to ensure that the "Display Driver" item was shown to be installed, but apparently it was not.

And if it's not being shown, and not checked, then it's not going to be installed.

All of the other items shown are fine (although things like HydraVision and AMD App SDK runtime are just a waste of time, along with things like the various "transcoder" items which you didn't mention, perhaps because they're not available on your older HD3650). But the KEY item we absolutely are looking for and which obviously should have been presented as available for install is the "Display Driver". I don't understand why it's not shown. I don't think it should have been caused by your earlier improper install of the Hydravision package.

Whatever the reason, that's our current problem... and our mission is to get that v13.9 Catalyst package to present the Display Driver to you on the list.

I'd "start over", completely uninstalling everything you've currently got installed. Then re-boot, and re-run this 13.9 Catalyst installer file again (and hope it shows "Display Driver" this time).

The best way to remove everything ATI is to run the old "Driver Sweeper" program. This is now an unsupported "legacy" product, because the product has become the new "Driver Fusion" program. It is this Driver Fusion product which is current, live and ongoing. It comes in both a free and paid version. I use the paid version (since I support software developers whose products I use) but I suspect the free version will probably work, as should the older Driver Sweeper as well (but I feel more confident using "active" software products).

Anyway, remove everything, re-boot, and then re-run the v13.9 Catalyst installer and let's see what happens. You absolutely need to see "Display Driver" on the list of features to be installed.

OK. Your continued help is much appreciated.
I have to break tonight as I have to go out, but I will do as you suggest tomorrow and report back.

One more possibility. It's conceivable that the ATI site is incorrect, and somehow that v13.9 Catalyst driver doesn't really support the HD3650. Seems hard to believe but if the "hardware id" of the device is not named in the INF file contained within this Catalyst driver package then it is not considered a "supported device" and running the installer in "custom mode" will simply bypass the presentation of Display Driver because there is apparently no hardware device supported by the INF file in the driver package.

So... on that "VGA graphics adapter" item shown in Device Manager, right-click, select Properties, select the "details" tab, and then from the "property" dropdown list select "hardware id". Then right-click on the first item shown in the hardware id values, and select "copy" to copy the whole value to the clipboard.

Then "paste" it into a reply on this thread, so we can see what your hardware claims it is. Then I can look in the INF files in that 13.9 package to see if it's genuinely supported as the ATI site claims it is. If not, I have an earlier file (13.1) and I'll see if it's supported there.

Just for example, I have an HD4850 card in one of my machines. This, too, is considered a "legacy" card. When I perform the above described steps, I end up with a hardware id of:

PCI\VEN_1002&DEV_9442&SUBSYS_21C71458&REV_00

And it is the front of that (i.e. "PCI\VEN_1002&DEV_9442") which describes the vendor (AMD) and device (HD4850). But AMD has gone through a change in driver INF structure this past year, renaming lots of hardware. So although HD4850 is not found in the INF files for the 13.1 driver files I'm currently running, this value of "PCI\VEN_1002&DEV_9442" is.

So I'd like to see what the hardware id is for your HD3650, just to be sure that it truly is mentioned inside of either 13.9 or in worst case 13.1. If not, then that's why it's not presenting "Display Driver" at custom installation time, and we would have to go back to an even older driver version (probably 12.x) to find it mentioned and supported.

Anyway, let's see what shows up when you explore.

Well, a little research on the Interweb shows that the HD3650 PCIe version has a theoretical hardware id of:

PCI\VEN_1002&DEV_9598

and this device IS named in the 13.9 driver INF file.

So it should have produced the Display Driver item, if that's what your hardware id shows.

Dear dsperber,


here they are. As you can see, there are several and none of them is exactlly the same as the one that you have found.



PCI\VEN_1002&DEV_9597&SUBSYS_00000000&REV_00
PCI\VEN_1002&DEV_9597&SUBSYS_00000000
PCI\VEN_1002&DEV_9597&REV_00
PCI\VEN_1002&DEV_9597
PCI\VEN_1002&DEV_9597&CC_030000
PCI\VEN_1002&DEV_9597&CC_0300


Thanks