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Windows 7: New installation of ATI HD3650 graphics card not recognised by Win 7

21 Jan 2014   #21

Windows 7 Pro x64 (1), Win7 Pro X64 (2)

Well, sorry. I was wrong.

That Device 9597 turns out NOT to be supported in the 10.1 version of Catalyst. What I saw on the Interweb was incorrect. The AGP version of the HD3650 card is NOT named in the INF file for 10.1.

So it's certainly not going to be named in any more recent driver than that.

It is only the PCIe version of that card, i.e. Device 9598, which IS supported in 10.1 and all newer Catalyst driver packages right up through the latest "legacy" v13.9.

I'm afraid you're doomed. Time for a new machine, if you want to move on from WinXP.

My System SpecsSystem Spec
22 Jan 2014   #22

Windows 7 Professional

Dear dsperber,

thank you again for this.

It certainly appears to be a PCIe card. a) the ATI system scanner software that I mentioned earlier came up with this card listed as a PCIe version, as I said. b) I attach an image of the static protective wrapping in which the card was shipped which, as you can clearly see, lists this as a PCIe card. It fits in the PCIe 16 slot
I appreciate that it is an old card. I chose it over a newer card as the dc5750 pc is itself an old machine but, as I think that I mentioned somewhere, it is a very little used business machine that I had and I wanted to upgrade it to use it more effectively; Win 7; 500GB HDD; better graphics card etc. believe it, or not, I chose the HD3650 to minimise compatibility problems!
The card was supplied by a reputable computing spares supplier here in the UK.
Anyway, your reply is very comprehensive and I will work through the actions and let you know if it works.
many thanks, again.

Attached Thumbnails
New installation of ATI HD3650 graphics card not recognised by Win 7-ati-radeon-hd3650-anti-static-packaging-falcodriver.jpg  
My System SpecsSystem Spec
22 Jan 2014   #23

Windows 7 Professional
HD 3650 not recognised by win 7

Dear dsperber,

just seen your latest post. OK. I will still assume that it is, actually, a PCIE card and go through your steps. The fact is that for reasonable media activities, not gaming, it is a decent spec and would suit my purposes as an additional machine, provided that I can upgrade the graphics card.
My System SpecsSystem Spec

22 Jan 2014   #24

Windows 7 Pro x64 (1), Win7 Pro X64 (2)

Well, that's very interesting information... that it is actually a PCIe card, and yet delivers a Device Code of 9597.

This is the crux of the problem, and there is no way around it without "hacking" the INF files for the Catalyst driver to change 9598 to 9597 so as to presumably recognize your card... and praying that this modified driver will actually now work with your hardware. No guarantee, and obviously non-standard. You're on your own.

The fact is that Device Code 9597 is being presented by the hardware (as shown by your post, from right-click on the "VGA graphics adapter" and locating its "hardware id"). And the fact is that Device Code 9597 is not named in the INF files going all the way back from current 13.9 to old 10.1. It is simply an unsupported version of the card, based on the drivers available from AMD and the Device Codes enumerated in the INF files. Why it says 9597 and not 9598, who knows. But it's the cause of the problem.

If it's possible for you to obtain a newer graphics card from your supplier, there are very inexpensive "current" alternatives that absolutely guaranteed would work. I don't know whether your case is mini-tower, mid-tower, small form factor, tiny, etc., but the HD5450 and HD6450 both are "low-profile" cards which come with two different size brackets so that you can install them in small or normal cases.

These cards cost $30-$40 here in the US, and are definitely "entry level" by today's standards. And they use very low power from your PSU, not requiring anything more than just plugging into the PCIe x16 slot. Don't know what you paid for your HD3650 but it couldn't have been much different.

But they're both superior to your HD3650 (not that high performance is critical here for your needs), and they don't require any additional PCIe power from your PSU.

I would suggest that your return your HD3650 which for some reason is delivering Device Code 9597 which is unsupported, and request a replacement of HD5450 or HD6450. I've used both of these cards in older machines and have never been dissatisfied with the results. They've always been compatible and I've never had a problem. They're absolutely supported by AMD's drivers.
My System SpecsSystem Spec
22 Jan 2014   #25

Windows 7 Professional

Dear dsperber,

OK. Thank you. I can't ask more than that. As this was meant to be a simple solution, hacking into anything doesn't appeal to me. At least I now know that the purchase was theoretically sensible but, for whatever reason, will not work. I won't waste more time on this card. On that basis, I will swap it out for a more current card, the HD5450 or HD6450, as you suggest.
Once agin, I really appreciate the time that you have taken on this and certainly gave learnt some things which may make the next upgrade I do easier as I may spot potential probelms earlier.
I will mark this thread as solved.
Best regards
My System SpecsSystem Spec

 New installation of ATI HD3650 graphics card not recognised by Win 7

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